TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from So Thankful for Turbo Tax It's all so confusing but Turbo Tax walks me right through it!
Date published: 2022-02-25
Rated 5 out of 5 by from It’s easy and helpful Great and easy to use will continue to use in future
Date published: 2022-02-25
Rated 5 out of 5 by from great! IT was easy wonderful and great. I will be using this every year.
Date published: 2022-02-25
Rated 4 out of 5 by from yay so glad i can do this at home, relatively easily. thanks
Date published: 2022-02-25
Rated 5 out of 5 by from TurboTax is the best Easy to use. Highly recommended. Will use again next year
Date published: 2022-02-25
Rated 3 out of 5 by from Worth the money, but could do better This was my first time preparing taxes with a software. The overall experience was ok, and it's great that TurboTax has integrated the functionality of importing tax documents from banks and brokers. It also supports importing W-2 for some companies. However, there were 2 major bugs that I encountered during the process, and I wasted significant amount of time on them. First, I jumped into Federal Taxes section without filing in Personal Information, and TurboTax ended up giving me $0 for my federal return, which is certainly abnormal. I wasn't able to find any errors in the information I put in, so I tried filling in the Personal Information section, and the software did provide me with a much more reasonable number for federal return after that. I think there should be a relevant warning or error message that reminds the user to fill in their Personal Section. Only showing $0 doesn't help the user locate the problem. Second, I somehow ended up filling in my personal information in both the federal worksheet and state worksheet, which TurboTax complained about. The system did remind me about it with correct instructions to remove the redundant information, but the guided correcting process DOESN'T WORK AT ALL. I got stuck in an infinite loop and couldn't proceed to e-filing. The solution was found from a community post - I had to click Forms to view the forms and manually clear the unwanted information from the state worksheet.
Date published: 2022-02-25
Rated 4 out of 5 by from TurboTax is great and easy. It was great and easy a little different than last year's but I got through it thank you TurboTax.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax Turbo Tax is very easy to use and takes just a little time to file
Date published: 2022-02-25
Rated 5 out of 5 by from turbo tax is awsome turbo tax is great i use them every year and its great i recommend the service to every one
Date published: 2022-02-25
Rated 5 out of 5 by from Breath and Taxes This was a complicated year financially, but filing with TurboTax made it a breeze. Excellent information and guidance provided for a great experience.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7347
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So Thankful for Turbo Tax It's all so confusing but Turbo Tax walks me right through it!
Date published: 2022-02-25
Rated 5 out of 5 by from It’s easy and helpful Great and easy to use will continue to use in future
Date published: 2022-02-25
Rated 5 out of 5 by from great! IT was easy wonderful and great. I will be using this every year.
Date published: 2022-02-25
Rated 4 out of 5 by from yay so glad i can do this at home, relatively easily. thanks
Date published: 2022-02-25
Rated 5 out of 5 by from TurboTax is the best Easy to use. Highly recommended. Will use again next year
Date published: 2022-02-25
Rated 3 out of 5 by from Worth the money, but could do better This was my first time preparing taxes with a software. The overall experience was ok, and it's great that TurboTax has integrated the functionality of importing tax documents from banks and brokers. It also supports importing W-2 for some companies. However, there were 2 major bugs that I encountered during the process, and I wasted significant amount of time on them. First, I jumped into Federal Taxes section without filing in Personal Information, and TurboTax ended up giving me $0 for my federal return, which is certainly abnormal. I wasn't able to find any errors in the information I put in, so I tried filling in the Personal Information section, and the software did provide me with a much more reasonable number for federal return after that. I think there should be a relevant warning or error message that reminds the user to fill in their Personal Section. Only showing $0 doesn't help the user locate the problem. Second, I somehow ended up filling in my personal information in both the federal worksheet and state worksheet, which TurboTax complained about. The system did remind me about it with correct instructions to remove the redundant information, but the guided correcting process DOESN'T WORK AT ALL. I got stuck in an infinite loop and couldn't proceed to e-filing. The solution was found from a community post - I had to click Forms to view the forms and manually clear the unwanted information from the state worksheet.
Date published: 2022-02-25
Rated 4 out of 5 by from TurboTax is great and easy. It was great and easy a little different than last year's but I got through it thank you TurboTax.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax Turbo Tax is very easy to use and takes just a little time to file
Date published: 2022-02-25
Rated 5 out of 5 by from turbo tax is awsome turbo tax is great i use them every year and its great i recommend the service to every one
Date published: 2022-02-25
Rated 5 out of 5 by from Breath and Taxes This was a complicated year financially, but filing with TurboTax made it a breeze. Excellent information and guidance provided for a great experience.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7347