TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is awesome I started and completed my 2021 income taxes in 2 hours this year!
Date published: 2022-04-19
Rated 2 out of 5 by from TurboTax Has Changed For the Worst I chose the free edition. I always choose that option. Well to my surprise, there was no option of that kind this year, unless I missed it but I doubt that. My return was already very very small. After paying an extra $59 that I didn't want to pay because I didn't want that option to file, my return was basically nothing. I'm really disappointed.
Date published: 2022-04-19
Rated 1 out of 5 by from TurboTax Purposefully Makes Taxes More Complicated Turbotax lobbies our government to prevent them from simplifying our tax forms. They buy our politicians to create a market for their overpriced product.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax Losing Its Luster Getting around Turbo Tax this year was not fun at all! Where's the ability to ask the community? Couldn't figure out how to file an extension for a state income tax return. The answers/hints TT provided were very technical and not easy to understand. I felt very lost and not at all confident that I entered my tax information correctly. I ended up filing an extension for my Federal return so I can have a local CPA look at it. First time ever that I've done that and I'm 55 years old!
Date published: 2022-04-19
Rated 3 out of 5 by from Tell us the whole story. Need number from former r Tell us all needs before starting. The 5 digit number need should be disclosed at the start.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use Easy to use directions and helped get my maximum refund.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax is Great...Most of Times There seems to be certain items (i.e. HSA 1099-SA) where after entry appears, it becomes very hard to access to delete or modify that entry. When I clicked on the "EDIT" button, it doesn't actually "edit" the entry, I had to use some indirect way to get to the entry to do anything with it. Very annoying.
Date published: 2022-04-19
Rated 5 out of 5 by from great awesome, live person was very helpful and sweet. <3
Date published: 2022-04-19
Rated 4 out of 5 by from Way Way better than H&R Block Just a much better user friendly setup on the website as a whole. And not a many hidden fees associated with turbo tax as it was with H&R block.
Date published: 2022-04-19
Rated 1 out of 5 by from Never actually free I always start out filing for free & somehow end up paying. Ridiculous.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7282
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome I started and completed my 2021 income taxes in 2 hours this year!
Date published: 2022-04-19
Rated 2 out of 5 by from TurboTax Has Changed For the Worst I chose the free edition. I always choose that option. Well to my surprise, there was no option of that kind this year, unless I missed it but I doubt that. My return was already very very small. After paying an extra $59 that I didn't want to pay because I didn't want that option to file, my return was basically nothing. I'm really disappointed.
Date published: 2022-04-19
Rated 1 out of 5 by from TurboTax Purposefully Makes Taxes More Complicated Turbotax lobbies our government to prevent them from simplifying our tax forms. They buy our politicians to create a market for their overpriced product.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax Losing Its Luster Getting around Turbo Tax this year was not fun at all! Where's the ability to ask the community? Couldn't figure out how to file an extension for a state income tax return. The answers/hints TT provided were very technical and not easy to understand. I felt very lost and not at all confident that I entered my tax information correctly. I ended up filing an extension for my Federal return so I can have a local CPA look at it. First time ever that I've done that and I'm 55 years old!
Date published: 2022-04-19
Rated 3 out of 5 by from Tell us the whole story. Need number from former r Tell us all needs before starting. The 5 digit number need should be disclosed at the start.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use Easy to use directions and helped get my maximum refund.
Date published: 2022-04-19
Rated 3 out of 5 by from Turbo Tax is Great...Most of Times There seems to be certain items (i.e. HSA 1099-SA) where after entry appears, it becomes very hard to access to delete or modify that entry. When I clicked on the "EDIT" button, it doesn't actually "edit" the entry, I had to use some indirect way to get to the entry to do anything with it. Very annoying.
Date published: 2022-04-19
Rated 5 out of 5 by from great awesome, live person was very helpful and sweet. <3
Date published: 2022-04-19
Rated 4 out of 5 by from Way Way better than H&R Block Just a much better user friendly setup on the website as a whole. And not a many hidden fees associated with turbo tax as it was with H&R block.
Date published: 2022-04-19
Rated 1 out of 5 by from Never actually free I always start out filing for free & somehow end up paying. Ridiculous.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7282