TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very good although some thing are confusing It difficult to go back and look at something or fix something. Then Turbo tax drags you through all the questions that you already answered. Its also not very good at what ifs? For example I made multiple gifts to charity but did not enter them because TT figured it was best for me to take the Standard Exemption. I have no idea if claiming those donations would make any difference.
Date published: 2021-03-23
Rated 5 out of 5 by from Never file your taxes any other way... I have always used TurboTax to file my taxes and would never even consider doing it any other way. It is literally the easiest process under the sun. Which is saying something, considering you're talking about TAXES!! Seriously - use TurboTax. You won't regret it.
Date published: 2021-03-23
Rated 4 out of 5 by from Exceptional Customer Service For my first time filing, the live help really made it a breeze. My CPA at the end who reviewed really went above and beyond and was so helpful and so willing. I appreciate Karen so much! Thank you!
Date published: 2021-03-23
Rated 5 out of 5 by from Great program TurboTax covers all bases that you didn't know existed. Very thorough and very easy.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbotax is very easy to use Turbo tax was very easy to use and I would recommend it highly
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is one of the best. My parents used other tax prep companies and finally stay with TurboTax for years. I trust based upon my parents' experiences.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo awesome Love itTurbo awesome how it is free to people that don’t have any money
Date published: 2021-03-23
Rated 5 out of 5 by from Stress Free This is my second time using Turbo Tax. SO many people complain about having to file taxes and the nightmare it is, but it is so easy with Turbo Tax.
Date published: 2021-03-23
Rated 1 out of 5 by from Charge too much I am a college student so I was not able to work long in the year of 2020. I purchased the disk so I'm not understanding why I had to be charged with so many fees when I'm already getting less than $250.
Date published: 2021-03-23
Rated 5 out of 5 by from it is great didn't need any extra help to complete forms for my taxes return
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 7282
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very good although some thing are confusing It difficult to go back and look at something or fix something. Then Turbo tax drags you through all the questions that you already answered. Its also not very good at what ifs? For example I made multiple gifts to charity but did not enter them because TT figured it was best for me to take the Standard Exemption. I have no idea if claiming those donations would make any difference.
Date published: 2021-03-23
Rated 5 out of 5 by from Never file your taxes any other way... I have always used TurboTax to file my taxes and would never even consider doing it any other way. It is literally the easiest process under the sun. Which is saying something, considering you're talking about TAXES!! Seriously - use TurboTax. You won't regret it.
Date published: 2021-03-23
Rated 4 out of 5 by from Exceptional Customer Service For my first time filing, the live help really made it a breeze. My CPA at the end who reviewed really went above and beyond and was so helpful and so willing. I appreciate Karen so much! Thank you!
Date published: 2021-03-23
Rated 5 out of 5 by from Great program TurboTax covers all bases that you didn't know existed. Very thorough and very easy.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbotax is very easy to use Turbo tax was very easy to use and I would recommend it highly
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is one of the best. My parents used other tax prep companies and finally stay with TurboTax for years. I trust based upon my parents' experiences.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo awesome Love itTurbo awesome how it is free to people that don’t have any money
Date published: 2021-03-23
Rated 5 out of 5 by from Stress Free This is my second time using Turbo Tax. SO many people complain about having to file taxes and the nightmare it is, but it is so easy with Turbo Tax.
Date published: 2021-03-23
Rated 1 out of 5 by from Charge too much I am a college student so I was not able to work long in the year of 2020. I purchased the disk so I'm not understanding why I had to be charged with so many fees when I'm already getting less than $250.
Date published: 2021-03-23
Rated 5 out of 5 by from it is great didn't need any extra help to complete forms for my taxes return
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 7282