TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from overall great experience Pretty sure I couldn't have done it without them. 10/10 would recommend
Date published: 2022-04-22
Rated 5 out of 5 by from This software is powerful! Turbotax Business made filing my partnership return a breeze. Tons of information to help, although I wish they made it a little easier to understand. Regardless 10/10 software. Not sure if you're able to efile federal amendments, but I would love to be able to do that if need be! I love being able to print as many or as few documents as I need to! There is a tiny glitch where there's a limit to the file name length when saving your return. Nothing a quick rename won't fix! Overall 10/10 business tax preparation software! Actually, 9/10 because there is no mac software available!! I've yet to see a reason why when interacting with the software. LUCKILY I have a PC (because I love Windows) but many businesses don't! Thanks TurboTax!
Date published: 2022-04-22
Rated 5 out of 5 by from Easy to use Easy to use and access site also easy to fix errors.
Date published: 2022-04-22
Rated 5 out of 5 by from Great and very helpful! Was easy to use and customer service was great!!!!
Date published: 2022-04-22
Rated 5 out of 5 by from TurboTax was easy to use and worth the money! I needed help fixing some mistakes I made and Luann with TurboTax live walked me through step by step. She was awesome and I will definitely use this service again next year.
Date published: 2022-04-22
Rated 5 out of 5 by from TurboTax is easy and userfriendly I called into the help line and was able to get a very friendly, patient and knowledgeable agent. Very satisfied with assistance.
Date published: 2022-04-22
Rated 5 out of 5 by from TurboTax is Awesome!-) Have been using TurboTax for years...it just keeps getting better!-)
Date published: 2022-04-22
Rated 1 out of 5 by from Awesome My experience was great I have no complaints at all he was soooo awesome I would really like him to do my taxes next year
Date published: 2022-04-22
Rated 1 out of 5 by from Didn't get 'deluxe' service.. Will not be using turbotax again. So many hidden fees from using your return to pay for service to the deluxe service that mysteriously got added to my account. Not to mention getting rejected twice after uploading all my documents. Yikes. Avoiding.
Date published: 2022-04-22
Rated 5 out of 5 by from I have used this site since 2018. For years I paid other people to file my taxes. My circumstances changes over time. The last CPA said she had to file my taxes a certain way based on what she said the IRS law stated. It caused me to owe the IRS taxes two years in a row. After that CPA moved away, I used free software for three years. But I was never certain about what I was doing due to the tax returns I had from that last CPA. The schedules looked slightly different and the questions asked weren't always helpful. When I began using TurboTax, certain questions were asked. This caused me to research the IRS website and found the exact scenario I was facing that helped me file my taxes correctly. (This had been the scenario I had explained to the last CPA.) I even purchased TurboTax software to amend two years of taxes, which I had done on two free sites. I did this after my husband received his ITIN. We were able to file those amended taxes jointly. TurboTax software has been very helpful.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 7271
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from overall great experience Pretty sure I couldn't have done it without them. 10/10 would recommend
Date published: 2022-04-22
Rated 5 out of 5 by from This software is powerful! Turbotax Business made filing my partnership return a breeze. Tons of information to help, although I wish they made it a little easier to understand. Regardless 10/10 software. Not sure if you're able to efile federal amendments, but I would love to be able to do that if need be! I love being able to print as many or as few documents as I need to! There is a tiny glitch where there's a limit to the file name length when saving your return. Nothing a quick rename won't fix! Overall 10/10 business tax preparation software! Actually, 9/10 because there is no mac software available!! I've yet to see a reason why when interacting with the software. LUCKILY I have a PC (because I love Windows) but many businesses don't! Thanks TurboTax!
Date published: 2022-04-22
Rated 5 out of 5 by from Easy to use Easy to use and access site also easy to fix errors.
Date published: 2022-04-22
Rated 5 out of 5 by from Great and very helpful! Was easy to use and customer service was great!!!!
Date published: 2022-04-22
Rated 5 out of 5 by from TurboTax was easy to use and worth the money! I needed help fixing some mistakes I made and Luann with TurboTax live walked me through step by step. She was awesome and I will definitely use this service again next year.
Date published: 2022-04-22
Rated 5 out of 5 by from TurboTax is easy and userfriendly I called into the help line and was able to get a very friendly, patient and knowledgeable agent. Very satisfied with assistance.
Date published: 2022-04-22
Rated 5 out of 5 by from TurboTax is Awesome!-) Have been using TurboTax for years...it just keeps getting better!-)
Date published: 2022-04-22
Rated 1 out of 5 by from Awesome My experience was great I have no complaints at all he was soooo awesome I would really like him to do my taxes next year
Date published: 2022-04-22
Rated 1 out of 5 by from Didn't get 'deluxe' service.. Will not be using turbotax again. So many hidden fees from using your return to pay for service to the deluxe service that mysteriously got added to my account. Not to mention getting rejected twice after uploading all my documents. Yikes. Avoiding.
Date published: 2022-04-22
Rated 5 out of 5 by from I have used this site since 2018. For years I paid other people to file my taxes. My circumstances changes over time. The last CPA said she had to file my taxes a certain way based on what she said the IRS law stated. It caused me to owe the IRS taxes two years in a row. After that CPA moved away, I used free software for three years. But I was never certain about what I was doing due to the tax returns I had from that last CPA. The schedules looked slightly different and the questions asked weren't always helpful. When I began using TurboTax, certain questions were asked. This caused me to research the IRS website and found the exact scenario I was facing that helped me file my taxes correctly. (This had been the scenario I had explained to the last CPA.) I even purchased TurboTax software to amend two years of taxes, which I had done on two free sites. I did this after my husband received his ITIN. We were able to file those amended taxes jointly. TurboTax software has been very helpful.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 7271