TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by
Pepelini60 from
I love TurboTax
I want my tax refunded please I really need help I don't know why it rejecting my tax refund
Date published: 2022-04-02
Rated 4 out of 5 by
Rob1954 from
RSummers Ratings and comments
The program is easy to use but I find that it doesn't use prior year information very well. For example, there are several items like whether you itemized deductions in prior year that the program asks you to look up. Why? If TurboTax was used in the previous year, the program should be able to access that information. Same comment for Retirement income data. If the program can access your prior year personal data, it should only ask for prior year data if it can't find it.
Date published: 2022-04-02
Rated 5 out of 5 by
Icarus76 from
Love the live function
My live experience was amazing, Jolana took care of everything.
Date published: 2022-04-02
Rated 1 out of 5 by
zhuokun from
too much trouble
The software collect lots personal information and make the company's name with bug. Before file return, it asked same question again and again....
Date published: 2022-04-02
Rated 5 out of 5 by
OverquillVI from
Love it, have been using it for 3 years
Very useful! I always file my taxes on time and easy.
Date published: 2022-04-02
Rated 5 out of 5 by
71Linda from
Great way to file!
Always fast and reliable. Used it for years and won't stop in the future.
Date published: 2022-04-02
Rated 4 out of 5 by
man46 from
Turbo was good
I will continue using Turbo Tax The last person helped me (Esther) was excellent
Date published: 2022-04-02
Rated 5 out of 5 by
55526 Katie from
TURBOTAX
It was nice to be able to upgrade your features as needed
Date published: 2022-04-02
Rated 5 out of 5 by
Verdon from
Awesome customer support
I was delighted with the customer support provided. The customer service representative provided the best feedback and valuable responses.
Date published: 2022-04-02
Rated 5 out of 5 by
Chloe16 from
User friendly!
Was my first year doing my own taxes and it was very easy to follow and could always call them if needed -- thanks, Turbo Tax!
All TurboTax® Offerings Reviews - Page 7237
Date published: 2022-04-02
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Pepelini60 from
I love TurboTax
I want my tax refunded please I really need help I don't know why it rejecting my tax refund
Date published: 2022-04-02
Rated 4 out of 5 by
Rob1954 from
RSummers Ratings and comments
The program is easy to use but I find that it doesn't use prior year information very well. For example, there are several items like whether you itemized deductions in prior year that the program asks you to look up. Why? If TurboTax was used in the previous year, the program should be able to access that information. Same comment for Retirement income data. If the program can access your prior year personal data, it should only ask for prior year data if it can't find it.
Date published: 2022-04-02
Rated 5 out of 5 by
Icarus76 from
Love the live function
My live experience was amazing, Jolana took care of everything.
Date published: 2022-04-02
Rated 1 out of 5 by
zhuokun from
too much trouble
The software collect lots personal information and make the company's name with bug. Before file return, it asked same question again and again....
Date published: 2022-04-02
Rated 5 out of 5 by
OverquillVI from
Love it, have been using it for 3 years
Very useful! I always file my taxes on time and easy.
Date published: 2022-04-02
Rated 5 out of 5 by
71Linda from
Great way to file!
Always fast and reliable. Used it for years and won't stop in the future.
Date published: 2022-04-02
Rated 4 out of 5 by
man46 from
Turbo was good
I will continue using Turbo Tax The last person helped me (Esther) was excellent
Date published: 2022-04-02
Rated 5 out of 5 by
55526 Katie from
TURBOTAX
It was nice to be able to upgrade your features as needed
Date published: 2022-04-02
Rated 5 out of 5 by
Verdon from
Awesome customer support
I was delighted with the customer support provided. The customer service representative provided the best feedback and valuable responses.
Date published: 2022-04-02
Rated 5 out of 5 by
Chloe16 from
User friendly!
Was my first year doing my own taxes and it was very easy to follow and could always call them if needed -- thanks, Turbo Tax!
All TurboTax® Offerings Reviews - Page 7237
Date published: 2022-04-02