TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from I love TurboTax I want my tax refunded please I really need help I don't know why it rejecting my tax refund
Date published: 2022-04-02
Rated 4 out of 5 by from RSummers Ratings and comments The program is easy to use but I find that it doesn't use prior year information very well. For example, there are several items like whether you itemized deductions in prior year that the program asks you to look up. Why? If TurboTax was used in the previous year, the program should be able to access that information. Same comment for Retirement income data. If the program can access your prior year personal data, it should only ask for prior year data if it can't find it.
Date published: 2022-04-02
Rated 5 out of 5 by from Love the live function My live experience was amazing, Jolana took care of everything.
Date published: 2022-04-02
Rated 1 out of 5 by from too much trouble The software collect lots personal information and make the company's name with bug. Before file return, it asked same question again and again....
Date published: 2022-04-02
Rated 5 out of 5 by from Love it, have been using it for 3 years Very useful! I always file my taxes on time and easy.
Date published: 2022-04-02
Rated 5 out of 5 by from Great way to file! Always fast and reliable. Used it for years and won't stop in the future.
Date published: 2022-04-02
Rated 4 out of 5 by from Turbo was good I will continue using Turbo Tax The last person helped me (Esther) was excellent
Date published: 2022-04-02
Rated 5 out of 5 by from TURBOTAX It was nice to be able to upgrade your features as needed
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome customer support I was delighted with the customer support provided. The customer service representative provided the best feedback and valuable responses.
Date published: 2022-04-02
Rated 5 out of 5 by from User friendly! Was my first year doing my own taxes and it was very easy to follow and could always call them if needed -- thanks, Turbo Tax!
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 7237
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I love TurboTax I want my tax refunded please I really need help I don't know why it rejecting my tax refund
Date published: 2022-04-02
Rated 4 out of 5 by from RSummers Ratings and comments The program is easy to use but I find that it doesn't use prior year information very well. For example, there are several items like whether you itemized deductions in prior year that the program asks you to look up. Why? If TurboTax was used in the previous year, the program should be able to access that information. Same comment for Retirement income data. If the program can access your prior year personal data, it should only ask for prior year data if it can't find it.
Date published: 2022-04-02
Rated 5 out of 5 by from Love the live function My live experience was amazing, Jolana took care of everything.
Date published: 2022-04-02
Rated 1 out of 5 by from too much trouble The software collect lots personal information and make the company's name with bug. Before file return, it asked same question again and again....
Date published: 2022-04-02
Rated 5 out of 5 by from Love it, have been using it for 3 years Very useful! I always file my taxes on time and easy.
Date published: 2022-04-02
Rated 5 out of 5 by from Great way to file! Always fast and reliable. Used it for years and won't stop in the future.
Date published: 2022-04-02
Rated 4 out of 5 by from Turbo was good I will continue using Turbo Tax The last person helped me (Esther) was excellent
Date published: 2022-04-02
Rated 5 out of 5 by from TURBOTAX It was nice to be able to upgrade your features as needed
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome customer support I was delighted with the customer support provided. The customer service representative provided the best feedback and valuable responses.
Date published: 2022-04-02
Rated 5 out of 5 by from User friendly! Was my first year doing my own taxes and it was very easy to follow and could always call them if needed -- thanks, Turbo Tax!
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 7237