TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Awesome Ever since my friend introduced me to turbo tax, I don't to my taxes any other way
Date published: 2021-03-09
Rated 3 out of 5 by from Not as good as previous years The "live" chat was useless. I then requested a call. The first person was unable to answer my question. Her supervisor finally did answer my question.
Date published: 2021-03-09
Rated 4 out of 5 by from Need TT Business Online I wouldn't want to do my taxes any other way! I used TT Business download to file an estate form with multiple business lines - royalties, dividends and a farm. But the TT online versions are far superior to the CD/download versions. Please convert TT Business to online. Thanks!
Date published: 2021-03-09
Rated 3 out of 5 by from TurboTax is OK 2020 was the buggiest TurboTax I've used and I've used TurboTax for many years. I am used to TurboTax and I know how to navigate it fairly well so I'll continue to use it. That being said, I don't know if it's the best thing available as I have never used anything else. I do feel that TurboTax can be overly complicated and time consuming to use and that may be just because our Tax Codes are ridiculous and they're trying to be proactively protective and think of everything. Bottom line, filing taxes really stinks but I manage to get through it every year with TurboTax.
Date published: 2021-03-09
Rated 1 out of 5 by from Frustrating and confusing process My fiancee and I completed filing and it was very confusing this year. The process was so confusing that my fiancee accidentally claimed our son on her taxes while working with TurboTax support to resolve a different problem with her refund. We didn't realize this until I filed and tried to claim our son. We lost money filing our returns this way this year (I owe money now, we both wouldn't have otherwise), and we don't want to correct them because we're concerned about complications with receiving economic stimulus money in a timely manner based on our 2020 filings. I regret using TurboTax this year for our tax situation.
Date published: 2021-03-09
Rated 5 out of 5 by from Good Job For the most part, this is easy to complete. Thanks
Date published: 2021-03-09
Rated 4 out of 5 by from Turbo tax Great It was a great experience to do your taxes in the comfort of your own home.
Date published: 2021-03-09
Rated 3 out of 5 by from Quick and easy, but the prices keep going up! It's almost always a quick and easy process if you know what you need to do. I was really disappointed to see that the prices are more than double what I paid last year. A $40 charge to pay with my return and now separate to file state and federal taxes? I need to file them now so I'm paying but I will find somewhere else next year or do them myself.
Date published: 2021-03-09
Rated 4 out of 5 by from Filed with Turbo tax I had a good experience filing with Turbo tax. They have good explanations for people doing it the first time by themselves. Hopefully I wont have problems with the IRS since I did it myself. I did pay additional 50 $ for Audit Protection for peace of mind.
Date published: 2021-03-09
Rated 3 out of 5 by from Too many added fees Charged me $50 for a state I did not even need to file with. And another $50 dollars for a separate state.
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7174
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome Ever since my friend introduced me to turbo tax, I don't to my taxes any other way
Date published: 2021-03-09
Rated 3 out of 5 by from Not as good as previous years The "live" chat was useless. I then requested a call. The first person was unable to answer my question. Her supervisor finally did answer my question.
Date published: 2021-03-09
Rated 4 out of 5 by from Need TT Business Online I wouldn't want to do my taxes any other way! I used TT Business download to file an estate form with multiple business lines - royalties, dividends and a farm. But the TT online versions are far superior to the CD/download versions. Please convert TT Business to online. Thanks!
Date published: 2021-03-09
Rated 3 out of 5 by from TurboTax is OK 2020 was the buggiest TurboTax I've used and I've used TurboTax for many years. I am used to TurboTax and I know how to navigate it fairly well so I'll continue to use it. That being said, I don't know if it's the best thing available as I have never used anything else. I do feel that TurboTax can be overly complicated and time consuming to use and that may be just because our Tax Codes are ridiculous and they're trying to be proactively protective and think of everything. Bottom line, filing taxes really stinks but I manage to get through it every year with TurboTax.
Date published: 2021-03-09
Rated 1 out of 5 by from Frustrating and confusing process My fiancee and I completed filing and it was very confusing this year. The process was so confusing that my fiancee accidentally claimed our son on her taxes while working with TurboTax support to resolve a different problem with her refund. We didn't realize this until I filed and tried to claim our son. We lost money filing our returns this way this year (I owe money now, we both wouldn't have otherwise), and we don't want to correct them because we're concerned about complications with receiving economic stimulus money in a timely manner based on our 2020 filings. I regret using TurboTax this year for our tax situation.
Date published: 2021-03-09
Rated 5 out of 5 by from Good Job For the most part, this is easy to complete. Thanks
Date published: 2021-03-09
Rated 4 out of 5 by from Turbo tax Great It was a great experience to do your taxes in the comfort of your own home.
Date published: 2021-03-09
Rated 3 out of 5 by from Quick and easy, but the prices keep going up! It's almost always a quick and easy process if you know what you need to do. I was really disappointed to see that the prices are more than double what I paid last year. A $40 charge to pay with my return and now separate to file state and federal taxes? I need to file them now so I'm paying but I will find somewhere else next year or do them myself.
Date published: 2021-03-09
Rated 4 out of 5 by from Filed with Turbo tax I had a good experience filing with Turbo tax. They have good explanations for people doing it the first time by themselves. Hopefully I wont have problems with the IRS since I did it myself. I did pay additional 50 $ for Audit Protection for peace of mind.
Date published: 2021-03-09
Rated 3 out of 5 by from Too many added fees Charged me $50 for a state I did not even need to file with. And another $50 dollars for a separate state.
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7174