TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from excellent help over the phone Stephanie was very knowledgable and helpful and stayed with me until all questions were answered.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is awesome and easy! Great. I have been filing Turbotax way for years! Each year it only gets better. Thanks.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax was very helpful this year Very helpful with importing w2s and easy to manage.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was wonderful We are so glad we went with the option to have a tax expert do our taxes for us. Steven saved us a lot of money with a credit we’d missed last year.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is awesome Great turbo tax is awesome and very helping , nice
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is a AWESOME Turbo Tax is a thorough tool if you don't need the services of a tax professional, and you are patient enough to go through each section and schedule.
Date published: 2022-04-10
Rated 5 out of 5 by from good stuff got me through tax time. makes things fairly simple.
Date published: 2022-04-10
Rated 3 out of 5 by from Turbotax 2022 -Most frustrating YET Turbotax 2022 Mac has been the most frustrating so far! Topics hid and search does not bring up needed topics! i.e. on Crypto -once the yes or nor no question has been answered on crypto activities -Unable to go back and change if needed- Poor design in home page making navigation difficult! Tax time is enough of a pain -Stop adding to it - Make things simpler not more frustrating! and the Constant updates! Whoa!
Date published: 2022-04-10
Rated 4 out of 5 by from Worked well, in general We went through all the questions and e-filed a valid return, so I guess it was a success. We have used TurboTax in one form or another for more years than I can remember, but every year I'm surprised at the bugs we encounter. We mistakenly purchased an online version of Premier last year; is that why we didn't have a 2020 .tax file for it to refer to this year? We directed it to the PDF of our 2020 return that we had saved, but it still didn't know whether we had taken the standard deduction or itemized, our tax (line 16), or five different figures from our Schedule A. About a half-dozen times it asked me to enter information that it already had from imported documents. About half the times I sat down, opened the program and selected our 2021 1040, it started back at the very beginning, asking for some information about us. I had to poke around to figure out where we had left off the day before. In the Pennsylvania return, the Compensation Summary page was devoid of information, showing only 1, 2, 3 under Employer and "PA" under State ID on W-2. We had to hit Edit to see what info it actually had in there. As mature as this product is now and as expensive as it still is, I'm surprised it has as many bugs as it does. I'm happy to share screen shots of these pages if it helps in development.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax Deluxe provided me with everything that I needed with great resources in case I had any questions during the process.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 7169
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent help over the phone Stephanie was very knowledgable and helpful and stayed with me until all questions were answered.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is awesome and easy! Great. I have been filing Turbotax way for years! Each year it only gets better. Thanks.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax was very helpful this year Very helpful with importing w2s and easy to manage.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was wonderful We are so glad we went with the option to have a tax expert do our taxes for us. Steven saved us a lot of money with a credit we’d missed last year.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is awesome Great turbo tax is awesome and very helping , nice
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is a AWESOME Turbo Tax is a thorough tool if you don't need the services of a tax professional, and you are patient enough to go through each section and schedule.
Date published: 2022-04-10
Rated 5 out of 5 by from good stuff got me through tax time. makes things fairly simple.
Date published: 2022-04-10
Rated 3 out of 5 by from Turbotax 2022 -Most frustrating YET Turbotax 2022 Mac has been the most frustrating so far! Topics hid and search does not bring up needed topics! i.e. on Crypto -once the yes or nor no question has been answered on crypto activities -Unable to go back and change if needed- Poor design in home page making navigation difficult! Tax time is enough of a pain -Stop adding to it - Make things simpler not more frustrating! and the Constant updates! Whoa!
Date published: 2022-04-10
Rated 4 out of 5 by from Worked well, in general We went through all the questions and e-filed a valid return, so I guess it was a success. We have used TurboTax in one form or another for more years than I can remember, but every year I'm surprised at the bugs we encounter. We mistakenly purchased an online version of Premier last year; is that why we didn't have a 2020 .tax file for it to refer to this year? We directed it to the PDF of our 2020 return that we had saved, but it still didn't know whether we had taken the standard deduction or itemized, our tax (line 16), or five different figures from our Schedule A. About a half-dozen times it asked me to enter information that it already had from imported documents. About half the times I sat down, opened the program and selected our 2021 1040, it started back at the very beginning, asking for some information about us. I had to poke around to figure out where we had left off the day before. In the Pennsylvania return, the Compensation Summary page was devoid of information, showing only 1, 2, 3 under Employer and "PA" under State ID on W-2. We had to hit Edit to see what info it actually had in there. As mature as this product is now and as expensive as it still is, I'm surprised it has as many bugs as it does. I'm happy to share screen shots of these pages if it helps in development.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax Deluxe provided me with everything that I needed with great resources in case I had any questions during the process.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 7169