TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from A well designed system for filing taxes. Everyone I interacted with was helpful, especially Tim, the last guy.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax 2020 Review I have been using Turbo Tax for a number of years. Had a small issue with it transferring information customer service rep walked me through a corrective action.
Date published: 2021-04-03
Rated 5 out of 5 by from Easy to navigate Thank you for help. all prompts and information to elaborate her helpful to make it easier. will return next year!
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax is fantastically & stupendously helpful The product is extremely user-friendly. The available help from professionals is courteous, efficient, and thorough.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo is awesome and easy to use Very easy to use and awesome I am amazed at the product and would recommend it to anyone filing a simple tax return
Date published: 2021-04-03
Rated 5 out of 5 by from Spectacular Easy and simple to use, explains everything. Gives a peace of mind that your taxes are done right.
Date published: 2021-04-03
Rated 5 out of 5 by from first time ever doing my own taxes After 69 yearsson this earth, I have never had to prepare my own taxes. This year, because of COVID, AARP was not doing in-person preparation in my area, and after years of spending hundreds of $ on tax prep, I swore I wouldn't do it again. Turbo Tax was my only recourse. Well, needless to say, it only took me 2 hours, totally confident in the result. YAY for Turbo Tax!!!!!
Date published: 2021-04-03
Rated 5 out of 5 by from TURBO TAX Great experience, easy to use.This is my fourth year using the service.
Date published: 2021-04-03
Rated 1 out of 5 by from Clunky and out of date Your online product is SO MUCH BETTER. Please invest in updating your business product. It's really looking tired!
Date published: 2021-04-03
Rated 2 out of 5 by from What am I paying you for? Several annoyances this year compared to the past decade. 1. In past years, missing Cost Bases were filtered from the transactions and presented by themselves. This year I was told to scroll through 16 pages/385 transactions and find items that "needed review" and ONE AT A TIME click on an item, fix the item and confirm/confirm/confirm, then go back and start again from page 1 of the list. 12 clicks PER ITEM to clear these. This took nearly an hour. 2. For the mortgage deduction limit, I was told that "Cash out" should be blank. This instruction was unclear. As it turned out, it mean I should change the radiobutton selection to another selection (not labeled "cash out"). This took several attempts to get past. 3. Similar to 2 above, The NJ "Block, Lot and Muni" codes were asked for by TT and correctly filled in, but TT forced me to remove these, saying "should be blank." No explanation. 4. I've used TT every year for over a decade. I expect TT to get info from past returns as necessary, but once I had to and other time I clicked on "how do I figure this out" and a sidebar popped up saying my last year's return showed I didn't need to answer this. Why didn't it say that at first? Why did I have to click on a generic "more info" link to have it research my past return? 5. More than once TT advised me to do my own research the tax law on a topic in order answer a question. I use TT so I DON'T have to do this. What am I paying you for? Next year I may try another service.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 7157
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from A well designed system for filing taxes. Everyone I interacted with was helpful, especially Tim, the last guy.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax 2020 Review I have been using Turbo Tax for a number of years. Had a small issue with it transferring information customer service rep walked me through a corrective action.
Date published: 2021-04-03
Rated 5 out of 5 by from Easy to navigate Thank you for help. all prompts and information to elaborate her helpful to make it easier. will return next year!
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax is fantastically & stupendously helpful The product is extremely user-friendly. The available help from professionals is courteous, efficient, and thorough.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo is awesome and easy to use Very easy to use and awesome I am amazed at the product and would recommend it to anyone filing a simple tax return
Date published: 2021-04-03
Rated 5 out of 5 by from Spectacular Easy and simple to use, explains everything. Gives a peace of mind that your taxes are done right.
Date published: 2021-04-03
Rated 5 out of 5 by from first time ever doing my own taxes After 69 yearsson this earth, I have never had to prepare my own taxes. This year, because of COVID, AARP was not doing in-person preparation in my area, and after years of spending hundreds of $ on tax prep, I swore I wouldn't do it again. Turbo Tax was my only recourse. Well, needless to say, it only took me 2 hours, totally confident in the result. YAY for Turbo Tax!!!!!
Date published: 2021-04-03
Rated 5 out of 5 by from TURBO TAX Great experience, easy to use.This is my fourth year using the service.
Date published: 2021-04-03
Rated 1 out of 5 by from Clunky and out of date Your online product is SO MUCH BETTER. Please invest in updating your business product. It's really looking tired!
Date published: 2021-04-03
Rated 2 out of 5 by from What am I paying you for? Several annoyances this year compared to the past decade. 1. In past years, missing Cost Bases were filtered from the transactions and presented by themselves. This year I was told to scroll through 16 pages/385 transactions and find items that "needed review" and ONE AT A TIME click on an item, fix the item and confirm/confirm/confirm, then go back and start again from page 1 of the list. 12 clicks PER ITEM to clear these. This took nearly an hour. 2. For the mortgage deduction limit, I was told that "Cash out" should be blank. This instruction was unclear. As it turned out, it mean I should change the radiobutton selection to another selection (not labeled "cash out"). This took several attempts to get past. 3. Similar to 2 above, The NJ "Block, Lot and Muni" codes were asked for by TT and correctly filled in, but TT forced me to remove these, saying "should be blank." No explanation. 4. I've used TT every year for over a decade. I expect TT to get info from past returns as necessary, but once I had to and other time I clicked on "how do I figure this out" and a sidebar popped up saying my last year's return showed I didn't need to answer this. Why didn't it say that at first? Why did I have to click on a generic "more info" link to have it research my past return? 5. More than once TT advised me to do my own research the tax law on a topic in order answer a question. I use TT so I DON'T have to do this. What am I paying you for? Next year I may try another service.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 7157