TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax was helpful Overall a good experience. Very friendly and helpful person.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax continues to work for me! I have used Turbo Tax for a home business, personal taxes and now in retirement. I have used the completely free version all the way through to the full service and I couldn't be happier. I have always found their interface, guidance/advice, and help to spot on.
Date published: 2022-05-13
Rated 5 out of 5 by from Highly Recommend TurboTax Live I would highly recommend Turbo tax live service to understand your taxes and how they work and prepare for future!
Date published: 2022-05-13
Rated 4 out of 5 by from Turbo Tax is good They helped me file my taxes and I'm not very good with technology.
Date published: 2022-05-13
Rated 4 out of 5 by from Great Once I Got to Richard Was bounced around early in the process to multiple preparers and then was cancelled from full service. After reaching out to support, I was assigned to Richard who was fantastic.
Date published: 2022-05-13
Rated 5 out of 5 by from Believer in getting a professional tax service At first i wasnt sold on the concept but once u upload the documents it was very easy and Anita kept us updated via text messages and email. We also had 2 live calls to provide additional clarity. Folks it is well worth the money!!
Date published: 2022-05-13
Rated 2 out of 5 by from Turbo tax was difficult this year I have a MAC and your system was not totally compatible with it. Once again I would prefer to fill out my own taxes on line, and when I need to, to speak to an agent who could answer specific questions.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax is very helpful! The agent was very helpful and knew exactly what was wrong!
Date published: 2022-05-13
Rated 4 out of 5 by from experience depends on the agent that was assigned Your experience will depend on the agent you get. The first agent was very bad. she wasn't on time, not knowledgeable and definitely not polite. Then Phyllis came in and she was wonderful. very prompt with responses very professional.
Date published: 2022-05-13
Rated 5 out of 5 by from Veery helpful! I couldn't have gotten through the small business tax challenges without it!
Date published: 2022-05-13
All TurboTax® Offerings Reviews - Page 7157
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax was helpful Overall a good experience. Very friendly and helpful person.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax continues to work for me! I have used Turbo Tax for a home business, personal taxes and now in retirement. I have used the completely free version all the way through to the full service and I couldn't be happier. I have always found their interface, guidance/advice, and help to spot on.
Date published: 2022-05-13
Rated 5 out of 5 by from Highly Recommend TurboTax Live I would highly recommend Turbo tax live service to understand your taxes and how they work and prepare for future!
Date published: 2022-05-13
Rated 4 out of 5 by from Turbo Tax is good They helped me file my taxes and I'm not very good with technology.
Date published: 2022-05-13
Rated 4 out of 5 by from Great Once I Got to Richard Was bounced around early in the process to multiple preparers and then was cancelled from full service. After reaching out to support, I was assigned to Richard who was fantastic.
Date published: 2022-05-13
Rated 5 out of 5 by from Believer in getting a professional tax service At first i wasnt sold on the concept but once u upload the documents it was very easy and Anita kept us updated via text messages and email. We also had 2 live calls to provide additional clarity. Folks it is well worth the money!!
Date published: 2022-05-13
Rated 2 out of 5 by from Turbo tax was difficult this year I have a MAC and your system was not totally compatible with it. Once again I would prefer to fill out my own taxes on line, and when I need to, to speak to an agent who could answer specific questions.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax is very helpful! The agent was very helpful and knew exactly what was wrong!
Date published: 2022-05-13
Rated 4 out of 5 by from experience depends on the agent that was assigned Your experience will depend on the agent you get. The first agent was very bad. she wasn't on time, not knowledgeable and definitely not polite. Then Phyllis came in and she was wonderful. very prompt with responses very professional.
Date published: 2022-05-13
Rated 5 out of 5 by from Veery helpful! I couldn't have gotten through the small business tax challenges without it!
Date published: 2022-05-13
All TurboTax® Offerings Reviews - Page 7157