TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Aggravating Lack of Support I couldn't get an explanation to an error in your wording without paying for advice. Wording stated I would receive a W-2c. Not I might or may but I would and I wanted to know how you knew that. I didn't get a W-2c and don't expect one. With all the hacks in the world this was concerning and its your communication that I should be able to get an explanation of for free. Not from amateurs on chat or google. Once I found a customer service number I never received an adequate explanation. Very unhappy and a bit concerned as I hit submit.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax was so easy Turbo Tax was the easiest refund Iv ever done. I would recommend this to anyone.
Date published: 2021-03-10
Rated 4 out of 5 by from Taxes Made Easy Simple and easy process and allows you to avoid excessive costs when going to other firms or CPAs. Took my information to a CPA and it was in excess of $500, with turbo tax it was under $200 and included the protection and representation guarantee.
Date published: 2021-03-10
Rated 4 out of 5 by from Turbo Tax makes filing my taxes easy I didn't rate your version this year at 5 stars because it was more expensive this year and I didn't receive my free e-file for my state return which was disappointing. However, everything else went well. I had to leave the site several times to gather more information and it came back to where I needed to finish up. Thank you for creating this software!
Date published: 2021-03-10
Rated 5 out of 5 by from Just the "BEST" I have used it for decades and it really is the best tax software out there.
Date published: 2021-03-10
Rated 4 out of 5 by from Pretty Easy I was able to go through the system without problem. I just had issues accessing some information from a different site which made it a little hard to complete the process on here.
Date published: 2021-03-10
Rated 5 out of 5 by from so happy I used TurboTax!!! The Live helpwas so convientant! i never had to wait and, the experts really were experts. their help was greatly appreciated.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy Easy and pretty self explanatory. This will always be my go to!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is very easy to use Very easy and simple to use. Turbo Tax walked me right thru it.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is EFFICIENT TurboTax allows us to have the peace of mind that our taxes are being filed correctly by completing and answering all questions regarding our income and expenses. Thank you TurboTax!
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7134
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Aggravating Lack of Support I couldn't get an explanation to an error in your wording without paying for advice. Wording stated I would receive a W-2c. Not I might or may but I would and I wanted to know how you knew that. I didn't get a W-2c and don't expect one. With all the hacks in the world this was concerning and its your communication that I should be able to get an explanation of for free. Not from amateurs on chat or google. Once I found a customer service number I never received an adequate explanation. Very unhappy and a bit concerned as I hit submit.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax was so easy Turbo Tax was the easiest refund Iv ever done. I would recommend this to anyone.
Date published: 2021-03-10
Rated 4 out of 5 by from Taxes Made Easy Simple and easy process and allows you to avoid excessive costs when going to other firms or CPAs. Took my information to a CPA and it was in excess of $500, with turbo tax it was under $200 and included the protection and representation guarantee.
Date published: 2021-03-10
Rated 4 out of 5 by from Turbo Tax makes filing my taxes easy I didn't rate your version this year at 5 stars because it was more expensive this year and I didn't receive my free e-file for my state return which was disappointing. However, everything else went well. I had to leave the site several times to gather more information and it came back to where I needed to finish up. Thank you for creating this software!
Date published: 2021-03-10
Rated 5 out of 5 by from Just the "BEST" I have used it for decades and it really is the best tax software out there.
Date published: 2021-03-10
Rated 4 out of 5 by from Pretty Easy I was able to go through the system without problem. I just had issues accessing some information from a different site which made it a little hard to complete the process on here.
Date published: 2021-03-10
Rated 5 out of 5 by from so happy I used TurboTax!!! The Live helpwas so convientant! i never had to wait and, the experts really were experts. their help was greatly appreciated.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy Easy and pretty self explanatory. This will always be my go to!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is very easy to use Very easy and simple to use. Turbo Tax walked me right thru it.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is EFFICIENT TurboTax allows us to have the peace of mind that our taxes are being filed correctly by completing and answering all questions regarding our income and expenses. Thank you TurboTax!
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7134