TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Converting from H&R Block I used Block last year. Had no problem converting files from TT. Returned to TT this year but could not convert all files from Block. That's reason for average rating.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo tax is great Turbo tax is great.I would use again. Awesome experience
Date published: 2022-04-03
Rated 5 out of 5 by from Very Easy As easy and simple as the law permits. 10 min and your done!
Date published: 2022-04-03
Rated 4 out of 5 by from very good product for the most part, it was very intuitive. had a little trouble with an unwanted 1099-B.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Is Awsome I appreciated the step by step instructions and the pricing.
Date published: 2022-04-03
Rated 1 out of 5 by from First time using app rather than website My first time using the downloadable version of the TurboTax application, rather than the web portal. My general impression is that the web portal is much more polished. The reason for my 1 star review though, is the fact it happily told me I had to pay $3k in taxes. I filled out a mock 1080 by hand to make sure this wasn't true and then had to dig around a little. Turns out that although it showed the child tax credit filled in, because I hadn't clicked to access that section, it just wasn't applying it? Ended up owing $300, but that was not fun for a while.
Date published: 2022-04-03
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for many years. I love how easy it is to do it on your own. Even when I needed help, it was easy to navigate with Robert my live agent. He was awesome and I really appreciate him staying with me the whole time to make sure there were no more problems.
Date published: 2022-04-03
Rated 5 out of 5 by from I had to return to Turbo Tax! After preparer screwed up my 2019/2020 taxes, I had to go back to doing it myself. Thanks Turbo Tax
Date published: 2022-04-03
Rated 5 out of 5 by from Awesome Keithie (My TurboTax Expert) was awesome. She was very patient and helpful as I had issues gathering all the necessary information. She responded in a timely and professional manner. She explained everything so that I was able to understand.
Date published: 2022-04-03
Rated 5 out of 5 by from Love Turbo Tax it is a great experience every year and I have gotten my son into using them and am working on my daughter right now to be able to do it once they fly the coop!
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 7118
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Converting from H&R Block I used Block last year. Had no problem converting files from TT. Returned to TT this year but could not convert all files from Block. That's reason for average rating.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo tax is great Turbo tax is great.I would use again. Awesome experience
Date published: 2022-04-03
Rated 5 out of 5 by from Very Easy As easy and simple as the law permits. 10 min and your done!
Date published: 2022-04-03
Rated 4 out of 5 by from very good product for the most part, it was very intuitive. had a little trouble with an unwanted 1099-B.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Is Awsome I appreciated the step by step instructions and the pricing.
Date published: 2022-04-03
Rated 1 out of 5 by from First time using app rather than website My first time using the downloadable version of the TurboTax application, rather than the web portal. My general impression is that the web portal is much more polished. The reason for my 1 star review though, is the fact it happily told me I had to pay $3k in taxes. I filled out a mock 1080 by hand to make sure this wasn't true and then had to dig around a little. Turns out that although it showed the child tax credit filled in, because I hadn't clicked to access that section, it just wasn't applying it? Ended up owing $300, but that was not fun for a while.
Date published: 2022-04-03
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for many years. I love how easy it is to do it on your own. Even when I needed help, it was easy to navigate with Robert my live agent. He was awesome and I really appreciate him staying with me the whole time to make sure there were no more problems.
Date published: 2022-04-03
Rated 5 out of 5 by from I had to return to Turbo Tax! After preparer screwed up my 2019/2020 taxes, I had to go back to doing it myself. Thanks Turbo Tax
Date published: 2022-04-03
Rated 5 out of 5 by from Awesome Keithie (My TurboTax Expert) was awesome. She was very patient and helpful as I had issues gathering all the necessary information. She responded in a timely and professional manner. She explained everything so that I was able to understand.
Date published: 2022-04-03
Rated 5 out of 5 by from Love Turbo Tax it is a great experience every year and I have gotten my son into using them and am working on my daughter right now to be able to do it once they fly the coop!
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 7118