TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from use this programe! its so easy to use even a blind man could figure it out!
Date published: 2022-04-04
Rated 2 out of 5 by from Too many glitch and issues with turbo Tax this yea I had too many issues with Turbotax software this year. I compared turbotax online results with desktop and received different tax due. I contacted support and spent hours trying to figure out the issue no one was able to explain why. I dealt with incompetent customer service rep that gave me completely wrong advice. List goes on and on...Not sure what the issue is this year but unlike my past experiences i had too many issues this year and more than likely will switch to another provider next year,
Date published: 2022-04-04
Rated 5 out of 5 by from Great program Turbo tax helps me feel assured that I have properly filed my tax returns.
Date published: 2022-04-04
Rated 4 out of 5 by from Seem to be more complex than need to be. Had to use live help to find where to put data. She was very patient as I was.
Date published: 2022-04-04
Rated 5 out of 5 by from Lanie is amazing Would highly recommend Lanie! Great experience with my first year with my LLC. Very thorough!
Date published: 2022-04-04
Rated 5 out of 5 by from Great product Very easy to use, no problems even for the inexperienced
Date published: 2022-04-04
Rated 3 out of 5 by from downgrade they didn't have the question bubble by each place you were supposed to input some information or for additional help. it wouldn't import my banks stuff, even though it has in the past. usually it has a link. it said there was a link, but there was no link on the page.
Date published: 2022-04-04
Rated 5 out of 5 by from Great value Thank you it was so super easy to use and now I feel so much better.
Date published: 2022-04-04
Rated 1 out of 5 by from need to add features for crypto the online version is different from the desktop needs improvement.
Date published: 2022-04-04
Rated 2 out of 5 by from Full Service feels bare I was expecting more features, trackers, updates, and visibility while using the full service version. It was very expensive to include the self-employed version we apparently needed and yet it came with nothing but a chat and a button to add documents. I was very disappointed with the level of insight the website provides. Didn't even have a clue what the balance owed was as it added up and was hit with a whopping $28k tax bill - the largest of our entire lives. Our tax pro was great, she was prompt and answered the chat. But the actual turbo tax side of things was bare. No features, no visibility. Just waiting and wondering.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 7049
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from use this programe! its so easy to use even a blind man could figure it out!
Date published: 2022-04-04
Rated 2 out of 5 by from Too many glitch and issues with turbo Tax this yea I had too many issues with Turbotax software this year. I compared turbotax online results with desktop and received different tax due. I contacted support and spent hours trying to figure out the issue no one was able to explain why. I dealt with incompetent customer service rep that gave me completely wrong advice. List goes on and on...Not sure what the issue is this year but unlike my past experiences i had too many issues this year and more than likely will switch to another provider next year,
Date published: 2022-04-04
Rated 5 out of 5 by from Great program Turbo tax helps me feel assured that I have properly filed my tax returns.
Date published: 2022-04-04
Rated 4 out of 5 by from Seem to be more complex than need to be. Had to use live help to find where to put data. She was very patient as I was.
Date published: 2022-04-04
Rated 5 out of 5 by from Lanie is amazing Would highly recommend Lanie! Great experience with my first year with my LLC. Very thorough!
Date published: 2022-04-04
Rated 5 out of 5 by from Great product Very easy to use, no problems even for the inexperienced
Date published: 2022-04-04
Rated 3 out of 5 by from downgrade they didn't have the question bubble by each place you were supposed to input some information or for additional help. it wouldn't import my banks stuff, even though it has in the past. usually it has a link. it said there was a link, but there was no link on the page.
Date published: 2022-04-04
Rated 5 out of 5 by from Great value Thank you it was so super easy to use and now I feel so much better.
Date published: 2022-04-04
Rated 1 out of 5 by from need to add features for crypto the online version is different from the desktop needs improvement.
Date published: 2022-04-04
Rated 2 out of 5 by from Full Service feels bare I was expecting more features, trackers, updates, and visibility while using the full service version. It was very expensive to include the self-employed version we apparently needed and yet it came with nothing but a chat and a button to add documents. I was very disappointed with the level of insight the website provides. Didn't even have a clue what the balance owed was as it added up and was hit with a whopping $28k tax bill - the largest of our entire lives. Our tax pro was great, she was prompt and answered the chat. But the actual turbo tax side of things was bare. No features, no visibility. Just waiting and wondering.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 7049