TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
miles1257 from
use this programe!
its so easy to use even a blind man could figure it out!
Date published: 2022-04-04
Rated 2 out of 5 by
DANEOK from
Too many glitch and issues with turbo Tax this yea
I had too many issues with Turbotax software this year. I compared turbotax online results with desktop and received different tax due. I contacted support and spent hours trying to figure out the issue no one was able to explain why. I dealt with incompetent customer service rep that gave me completely wrong advice. List goes on and on...Not sure what the issue is this year but unlike my past experiences i had too many issues this year and more than likely will switch to another provider next year,
Date published: 2022-04-04
Rated 5 out of 5 by
Stacysos from
Great program
Turbo tax helps me feel assured that I have properly filed my tax returns.
Date published: 2022-04-04
Rated 4 out of 5 by
Charlie441 from
Seem to be more complex than need to be.
Had to use live help to find where to put data. She was very patient as I was.
Date published: 2022-04-04
Rated 5 out of 5 by
Coming back next year from
Lanie is amazing
Would highly recommend Lanie! Great experience with my first year with my LLC. Very thorough!
Date published: 2022-04-04
Rated 5 out of 5 by
Tacojohn23 from
Great product
Very easy to use, no problems even for the inexperienced
Date published: 2022-04-04
Rated 3 out of 5 by
downgrade04 from
downgrade
they didn't have the question bubble by each place you were supposed to input some information or for additional help. it wouldn't import my banks stuff, even though it has in the past. usually it has a link. it said there was a link, but there was no link on the page.
Date published: 2022-04-04
Rated 5 out of 5 by
greatvalueboy from
Great value
Thank you it was so super easy to use and now I feel so much better.
Date published: 2022-04-04
Rated 1 out of 5 by
Alfredo R from
need to add features for crypto
the online version is different from the desktop needs improvement.
Date published: 2022-04-04
Rated 2 out of 5 by
Lnico from
Full Service feels bare
I was expecting more features, trackers, updates, and visibility while using the full service version. It was very expensive to include the self-employed version we apparently needed and yet it came with nothing but a chat and a button to add documents. I was very disappointed with the level of insight the website provides. Didn't even have a clue what the balance owed was as it added up and was hit with a whopping $28k tax bill - the largest of our entire lives. Our tax pro was great, she was prompt and answered the chat. But the actual turbo tax side of things was bare. No features, no visibility. Just waiting and wondering.
All TurboTax® Offerings Reviews - Page 7049
Date published: 2022-04-04
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
miles1257 from
use this programe!
its so easy to use even a blind man could figure it out!
Date published: 2022-04-04
Rated 2 out of 5 by
DANEOK from
Too many glitch and issues with turbo Tax this yea
I had too many issues with Turbotax software this year. I compared turbotax online results with desktop and received different tax due. I contacted support and spent hours trying to figure out the issue no one was able to explain why. I dealt with incompetent customer service rep that gave me completely wrong advice. List goes on and on...Not sure what the issue is this year but unlike my past experiences i had too many issues this year and more than likely will switch to another provider next year,
Date published: 2022-04-04
Rated 5 out of 5 by
Stacysos from
Great program
Turbo tax helps me feel assured that I have properly filed my tax returns.
Date published: 2022-04-04
Rated 4 out of 5 by
Charlie441 from
Seem to be more complex than need to be.
Had to use live help to find where to put data. She was very patient as I was.
Date published: 2022-04-04
Rated 5 out of 5 by
Coming back next year from
Lanie is amazing
Would highly recommend Lanie! Great experience with my first year with my LLC. Very thorough!
Date published: 2022-04-04
Rated 5 out of 5 by
Tacojohn23 from
Great product
Very easy to use, no problems even for the inexperienced
Date published: 2022-04-04
Rated 3 out of 5 by
downgrade04 from
downgrade
they didn't have the question bubble by each place you were supposed to input some information or for additional help. it wouldn't import my banks stuff, even though it has in the past. usually it has a link. it said there was a link, but there was no link on the page.
Date published: 2022-04-04
Rated 5 out of 5 by
greatvalueboy from
Great value
Thank you it was so super easy to use and now I feel so much better.
Date published: 2022-04-04
Rated 1 out of 5 by
Alfredo R from
need to add features for crypto
the online version is different from the desktop needs improvement.
Date published: 2022-04-04
Rated 2 out of 5 by
Lnico from
Full Service feels bare
I was expecting more features, trackers, updates, and visibility while using the full service version. It was very expensive to include the self-employed version we apparently needed and yet it came with nothing but a chat and a button to add documents. I was very disappointed with the level of insight the website provides. Didn't even have a clue what the balance owed was as it added up and was hit with a whopping $28k tax bill - the largest of our entire lives. Our tax pro was great, she was prompt and answered the chat. But the actual turbo tax side of things was bare. No features, no visibility. Just waiting and wondering.
All TurboTax® Offerings Reviews - Page 7049
Date published: 2022-04-04