TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Sneaky..hidden fees You advertised your service as free, but it was expensive, and I had the most basic return, no frills or heavy lifting involved. Very frustrated that that wasn't clear and, it was sneaky that they included the premium services charge to pay with the federal refund. That should be stated to the consumer right away when they're deciding between the two.
Date published: 2022-05-27
Rated 4 out of 5 by from No follow-up after filing. Easy process, used Turbo Tax for 7 consecutive years now. But other than "Your tax form was accepted", there has been no notification at all if the IRS has reviewed it, or if my return passed and a refund has been issued. I would love it if Turbo Tax can include some follow-up to their program.
Date published: 2022-05-27
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax is easy to use. It is an excellent Product.
Date published: 2022-05-27
Rated 4 out of 5 by from I love Turbo Tax I’ve been using it for years. It’s my go to and I trust it!
Date published: 2022-05-26
Rated 1 out of 5 by from This was the worst experience ever I guess that’s why they’re known for software and not for being good tax accountants.
Date published: 2022-05-26
Rated 5 out of 5 by from Was great awesome very good Was really good and happy that turbo was there for me Ian very happy extremely proud of turbotax
Date published: 2022-05-26
Rated 5 out of 5 by from Turbo Tax Rating Turbo Tax is easy to follow and offers help when you are not sure what to do. My tax lady didn't do taxes last year so I had to do them on my own and this is the second time I have done them and it's very easy to follow and fix if there are issues
Date published: 2022-05-26
Rated 5 out of 5 by from Let them do it you will be happy Let an expert do it and save time and your nerves.
Date published: 2022-05-26
Rated 5 out of 5 by from Awesome experience Turbo tax charges alot than most do but for not filing on time I was fine with the charges and I was assisted well. The tax expert never left me wondering what was going on.
Date published: 2022-05-26
Rated 5 out of 5 by from TT Full Service Was Great Lisa, my expert, was attentive, and very responsive. She went above and beyond.
Date published: 2022-05-26
All TurboTax® Offerings Reviews - Page 7048
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Sneaky..hidden fees You advertised your service as free, but it was expensive, and I had the most basic return, no frills or heavy lifting involved. Very frustrated that that wasn't clear and, it was sneaky that they included the premium services charge to pay with the federal refund. That should be stated to the consumer right away when they're deciding between the two.
Date published: 2022-05-27
Rated 4 out of 5 by from No follow-up after filing. Easy process, used Turbo Tax for 7 consecutive years now. But other than "Your tax form was accepted", there has been no notification at all if the IRS has reviewed it, or if my return passed and a refund has been issued. I would love it if Turbo Tax can include some follow-up to their program.
Date published: 2022-05-27
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax is easy to use. It is an excellent Product.
Date published: 2022-05-27
Rated 4 out of 5 by from I love Turbo Tax I’ve been using it for years. It’s my go to and I trust it!
Date published: 2022-05-26
Rated 1 out of 5 by from This was the worst experience ever I guess that’s why they’re known for software and not for being good tax accountants.
Date published: 2022-05-26
Rated 5 out of 5 by from Was great awesome very good Was really good and happy that turbo was there for me Ian very happy extremely proud of turbotax
Date published: 2022-05-26
Rated 5 out of 5 by from Turbo Tax Rating Turbo Tax is easy to follow and offers help when you are not sure what to do. My tax lady didn't do taxes last year so I had to do them on my own and this is the second time I have done them and it's very easy to follow and fix if there are issues
Date published: 2022-05-26
Rated 5 out of 5 by from Let them do it you will be happy Let an expert do it and save time and your nerves.
Date published: 2022-05-26
Rated 5 out of 5 by from Awesome experience Turbo tax charges alot than most do but for not filing on time I was fine with the charges and I was assisted well. The tax expert never left me wondering what was going on.
Date published: 2022-05-26
Rated 5 out of 5 by from TT Full Service Was Great Lisa, my expert, was attentive, and very responsive. She went above and beyond.
Date published: 2022-05-26
All TurboTax® Offerings Reviews - Page 7048