TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by
SukhiP from
Sneaky..hidden fees
You advertised your service as free, but it was expensive, and I had the most basic return, no frills or heavy lifting involved. Very frustrated that that wasn't clear and, it was sneaky that they included the premium services charge to pay with the federal refund. That should be stated to the consumer right away when they're deciding between the two.
Date published: 2022-05-27
Rated 4 out of 5 by
Elti from
No follow-up after filing.
Easy process, used Turbo Tax for 7 consecutive years now. But other than "Your tax form was accepted", there has been no notification at all if the IRS has reviewed it, or if my return passed and a refund has been issued. I would love it if Turbo Tax can include some follow-up to their program.
Date published: 2022-05-27
Rated 5 out of 5 by
Guocai from
Turbo Tax is excellent
Turbo Tax is easy to use. It is an excellent Product.
Date published: 2022-05-27
Rated 4 out of 5 by
A Benita from
I love Turbo Tax
I’ve been using it for years. It’s my go to and I trust it!
Date published: 2022-05-26
Rated 1 out of 5 by
Gake123 from
This was the worst experience ever
I guess that’s why they’re known for software and not for being good tax accountants.
Date published: 2022-05-26
Rated 5 out of 5 by
Laralara24 from
Was great awesome very good
Was really good and happy that turbo was there for me Ian very happy extremely proud of turbotax
Date published: 2022-05-26
Rated 5 out of 5 by
Dnice1203 from
Turbo Tax Rating
Turbo Tax is easy to follow and offers help when you are not sure what to do. My tax lady didn't do taxes last year so I had to do them on my own and this is the second time I have done them and it's very easy to follow and fix if there are issues
Date published: 2022-05-26
Rated 5 out of 5 by
not disgrujntled from
Let them do it you will be happy
Let an expert do it and save time and your nerves.
Date published: 2022-05-26
Rated 5 out of 5 by
Bacon2930 from
Awesome experience
Turbo tax charges alot than most do but for not filing on time I was fine with the charges and I was assisted well. The tax expert never left me wondering what was going on.
Date published: 2022-05-26
Rated 5 out of 5 by
Chris1685 from
TT Full Service Was Great
Lisa, my expert, was attentive, and very responsive. She went above and beyond.
All TurboTax® Offerings Reviews - Page 7048
Date published: 2022-05-26
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
SukhiP from
Sneaky..hidden fees
You advertised your service as free, but it was expensive, and I had the most basic return, no frills or heavy lifting involved. Very frustrated that that wasn't clear and, it was sneaky that they included the premium services charge to pay with the federal refund. That should be stated to the consumer right away when they're deciding between the two.
Date published: 2022-05-27
Rated 4 out of 5 by
Elti from
No follow-up after filing.
Easy process, used Turbo Tax for 7 consecutive years now. But other than "Your tax form was accepted", there has been no notification at all if the IRS has reviewed it, or if my return passed and a refund has been issued. I would love it if Turbo Tax can include some follow-up to their program.
Date published: 2022-05-27
Rated 5 out of 5 by
Guocai from
Turbo Tax is excellent
Turbo Tax is easy to use. It is an excellent Product.
Date published: 2022-05-27
Rated 4 out of 5 by
A Benita from
I love Turbo Tax
I’ve been using it for years. It’s my go to and I trust it!
Date published: 2022-05-26
Rated 1 out of 5 by
Gake123 from
This was the worst experience ever
I guess that’s why they’re known for software and not for being good tax accountants.
Date published: 2022-05-26
Rated 5 out of 5 by
Laralara24 from
Was great awesome very good
Was really good and happy that turbo was there for me Ian very happy extremely proud of turbotax
Date published: 2022-05-26
Rated 5 out of 5 by
Dnice1203 from
Turbo Tax Rating
Turbo Tax is easy to follow and offers help when you are not sure what to do. My tax lady didn't do taxes last year so I had to do them on my own and this is the second time I have done them and it's very easy to follow and fix if there are issues
Date published: 2022-05-26
Rated 5 out of 5 by
not disgrujntled from
Let them do it you will be happy
Let an expert do it and save time and your nerves.
Date published: 2022-05-26
Rated 5 out of 5 by
Bacon2930 from
Awesome experience
Turbo tax charges alot than most do but for not filing on time I was fine with the charges and I was assisted well. The tax expert never left me wondering what was going on.
Date published: 2022-05-26
Rated 5 out of 5 by
Chris1685 from
TT Full Service Was Great
Lisa, my expert, was attentive, and very responsive. She went above and beyond.
All TurboTax® Offerings Reviews - Page 7048
Date published: 2022-05-26