TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Highly recommend!! Very knowledgeable, very helpful will all my questions.
Date published: 2022-06-06
Rated 5 out of 5 by from This was easy Max was awesome to talk to and made the process easy for me to understand plus I could Always ask questions through the process 10/10
Date published: 2022-06-06
Rated 2 out of 5 by from TURBO TAX TOOK A LOT OF TIME AND LESS COORDINATION it took a lot of time for turbo tax agents to file my taxes , in terms of availability and finishing of the return , i myself was able to finish my return in 1-2 days but turbo tax full service agents took more than 40-50 days to finish as they were either busy or not available , agents are good and talented but their availability is a big challenge
Date published: 2022-06-06
Rated 5 out of 5 by from turbo tax is awsome the application was very easy, and I loved it. finally an application that is very understandable.
Date published: 2022-06-06
Rated 4 out of 5 by from Turbo tax simple Smooth and effortless and will use again. Can refer to anyone.
Date published: 2022-06-06
Rated 3 out of 5 by from Turbo Tax Review We always like to use Turbo tax for our simply returns because it is free.This time it was confusing because we were trying to process 2020 return and turbo tax was adding 2021 to the same return and you could not see which return was which. They also show it was only $79 but when you processed it they charged $118 which we didnt apprciate
Date published: 2022-06-06
Rated 3 out of 5 by from Product Experience Good service from Petra. Product was pretty clean but again there wasn't much in terms of being able to go back to see what I entered in the questionaire. The onboarding person who was not the CPA asked me questions which sounded like a checklist. That was way too long. I would prefer to answer those questions without having to be on the call. But again if those questions are time consuming with too many screens then I would be frustrated. So, you have to find the happy medium. Anyway, also the mesaging portal didn't have the ability to edit or post screen shots. It sucked. It did the job and did it quite well that I didn't have to jump on a call for every little thing. Would like for your experts to offer calling back when the customer is confused about something,
Date published: 2022-06-06
Rated 3 out of 5 by from Great service I have been having difficulty for years preparing taxes. And hopefully TurboTax is the solution
Date published: 2022-06-06
Rated 5 out of 5 by from Amazing I'm really blessed with my outcome and I honestly loved the patience and help from my expert
Date published: 2022-06-06
Rated 5 out of 5 by from TurboTax is the best! Easy and affordable service. Their live help was easy to follow.
Date published: 2022-06-06
All TurboTax® Offerings Reviews - Page 7034
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Highly recommend!! Very knowledgeable, very helpful will all my questions.
Date published: 2022-06-06
Rated 5 out of 5 by from This was easy Max was awesome to talk to and made the process easy for me to understand plus I could Always ask questions through the process 10/10
Date published: 2022-06-06
Rated 2 out of 5 by from TURBO TAX TOOK A LOT OF TIME AND LESS COORDINATION it took a lot of time for turbo tax agents to file my taxes , in terms of availability and finishing of the return , i myself was able to finish my return in 1-2 days but turbo tax full service agents took more than 40-50 days to finish as they were either busy or not available , agents are good and talented but their availability is a big challenge
Date published: 2022-06-06
Rated 5 out of 5 by from turbo tax is awsome the application was very easy, and I loved it. finally an application that is very understandable.
Date published: 2022-06-06
Rated 4 out of 5 by from Turbo tax simple Smooth and effortless and will use again. Can refer to anyone.
Date published: 2022-06-06
Rated 3 out of 5 by from Turbo Tax Review We always like to use Turbo tax for our simply returns because it is free.This time it was confusing because we were trying to process 2020 return and turbo tax was adding 2021 to the same return and you could not see which return was which. They also show it was only $79 but when you processed it they charged $118 which we didnt apprciate
Date published: 2022-06-06
Rated 3 out of 5 by from Product Experience Good service from Petra. Product was pretty clean but again there wasn't much in terms of being able to go back to see what I entered in the questionaire. The onboarding person who was not the CPA asked me questions which sounded like a checklist. That was way too long. I would prefer to answer those questions without having to be on the call. But again if those questions are time consuming with too many screens then I would be frustrated. So, you have to find the happy medium. Anyway, also the mesaging portal didn't have the ability to edit or post screen shots. It sucked. It did the job and did it quite well that I didn't have to jump on a call for every little thing. Would like for your experts to offer calling back when the customer is confused about something,
Date published: 2022-06-06
Rated 3 out of 5 by from Great service I have been having difficulty for years preparing taxes. And hopefully TurboTax is the solution
Date published: 2022-06-06
Rated 5 out of 5 by from Amazing I'm really blessed with my outcome and I honestly loved the patience and help from my expert
Date published: 2022-06-06
Rated 5 out of 5 by from TurboTax is the best! Easy and affordable service. Their live help was easy to follow.
Date published: 2022-06-06
All TurboTax® Offerings Reviews - Page 7034