TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Awesome 129129 from
Highly recommend!!
Very knowledgeable, very helpful will all my questions.
Date published: 2022-06-06
Rated 5 out of 5 by
Nick jd from
This was easy
Max was awesome to talk to and made the process easy for me to understand plus I could Always ask questions through the process 10/10
Date published: 2022-06-06
Rated 2 out of 5 by
pkaw from
TURBO TAX TOOK A LOT OF TIME AND LESS COORDINATION
it took a lot of time for turbo tax agents to file my taxes , in terms of availability and finishing of the return , i myself was able to finish my return in 1-2 days but turbo tax full service agents took more than 40-50 days to finish as they were either busy or not available , agents are good and talented but their availability is a big challenge
Date published: 2022-06-06
Rated 5 out of 5 by
tutigreeneyes from
turbo tax is awsome
the application was very easy, and I loved it. finally an application that is very understandable.
Date published: 2022-06-06
Rated 4 out of 5 by
OMobile16 from
Turbo tax simple
Smooth and effortless and will use again. Can refer to anyone.
Date published: 2022-06-06
Rated 3 out of 5 by
Allen2021 from
Turbo Tax Review
We always like to use Turbo tax for our simply returns because it is free.This time it was confusing because we were trying to process 2020 return and turbo tax was adding 2021 to the same return and you could not see which return was which. They also show it was only $79 but when you processed it they charged $118 which we didnt apprciate
Date published: 2022-06-06
Rated 3 out of 5 by
Razzle Dazzle 1682 from
Product Experience
Good service from Petra. Product was pretty clean but again there wasn't much in terms of being able to go back to see what I entered in the questionaire. The onboarding person who was not the CPA asked me questions which sounded like a checklist. That was way too long. I would prefer to answer those questions without having to be on the call. But again if those questions are time consuming with too many screens then I would be frustrated. So, you have to find the happy medium. Anyway, also the mesaging portal didn't have the ability to edit or post screen shots. It sucked. It did the job and did it quite well that I didn't have to jump on a call for every little thing. Would like for your experts to offer calling back when the customer is confused about something,
Date published: 2022-06-06
Rated 3 out of 5 by
DavidC 23 from
Great service
I have been having difficulty for years preparing taxes. And hopefully TurboTax is the solution
Date published: 2022-06-06
Rated 5 out of 5 by
Tina 82 from
Amazing
I'm really blessed with my outcome and I honestly loved the patience and help from my expert
Date published: 2022-06-06
Rated 5 out of 5 by
Thebearman from
TurboTax is the best!
Easy and affordable service. Their live help was easy to follow.
All TurboTax® Offerings Reviews - Page 7034
Date published: 2022-06-06
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Awesome 129129 from
Highly recommend!!
Very knowledgeable, very helpful will all my questions.
Date published: 2022-06-06
Rated 5 out of 5 by
Nick jd from
This was easy
Max was awesome to talk to and made the process easy for me to understand plus I could Always ask questions through the process 10/10
Date published: 2022-06-06
Rated 2 out of 5 by
pkaw from
TURBO TAX TOOK A LOT OF TIME AND LESS COORDINATION
it took a lot of time for turbo tax agents to file my taxes , in terms of availability and finishing of the return , i myself was able to finish my return in 1-2 days but turbo tax full service agents took more than 40-50 days to finish as they were either busy or not available , agents are good and talented but their availability is a big challenge
Date published: 2022-06-06
Rated 5 out of 5 by
tutigreeneyes from
turbo tax is awsome
the application was very easy, and I loved it. finally an application that is very understandable.
Date published: 2022-06-06
Rated 4 out of 5 by
OMobile16 from
Turbo tax simple
Smooth and effortless and will use again. Can refer to anyone.
Date published: 2022-06-06
Rated 3 out of 5 by
Allen2021 from
Turbo Tax Review
We always like to use Turbo tax for our simply returns because it is free.This time it was confusing because we were trying to process 2020 return and turbo tax was adding 2021 to the same return and you could not see which return was which. They also show it was only $79 but when you processed it they charged $118 which we didnt apprciate
Date published: 2022-06-06
Rated 3 out of 5 by
Razzle Dazzle 1682 from
Product Experience
Good service from Petra. Product was pretty clean but again there wasn't much in terms of being able to go back to see what I entered in the questionaire. The onboarding person who was not the CPA asked me questions which sounded like a checklist. That was way too long. I would prefer to answer those questions without having to be on the call. But again if those questions are time consuming with too many screens then I would be frustrated. So, you have to find the happy medium. Anyway, also the mesaging portal didn't have the ability to edit or post screen shots. It sucked. It did the job and did it quite well that I didn't have to jump on a call for every little thing. Would like for your experts to offer calling back when the customer is confused about something,
Date published: 2022-06-06
Rated 3 out of 5 by
DavidC 23 from
Great service
I have been having difficulty for years preparing taxes. And hopefully TurboTax is the solution
Date published: 2022-06-06
Rated 5 out of 5 by
Tina 82 from
Amazing
I'm really blessed with my outcome and I honestly loved the patience and help from my expert
Date published: 2022-06-06
Rated 5 out of 5 by
Thebearman from
TurboTax is the best!
Easy and affordable service. Their live help was easy to follow.
All TurboTax® Offerings Reviews - Page 7034
Date published: 2022-06-06