TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax is awesome! Good, was a good experience, good experience overall
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is super awesome Had problems with one of my w-2 but got it fixed and TurboTax took me straight on to file
Date published: 2021-03-09
Rated 3 out of 5 by from hidden costs I was disappointed that I was charged when it was advertised as free. It said I had to upgrade if I wanted get all my deductions and when I tried to remove the deductions so I could file the simple for it would like let me. I tried multiple times to remove the things that were causing the charges, but I gave up and just paid the cost after getting frustrated that the system forced me to keep the deductions on my return. I was unhappy to have to pay $110 dollars to receive deductions that got me about $125 dollars more on my return. If the software allowed me to remove the deductions and file the simple form like I wanted to it would have been 5 stars because the rest of the software and data entry was a breeze.
Date published: 2021-03-09
Rated 5 out of 5 by from Works great!!! Easy fast and free. Can't beat that. Worked great. And easy to see. If you get lost it will explain it on the spot.
Date published: 2021-03-09
Rated 5 out of 5 by from Easy to use I appreciate how the program walks you through the process step by step
Date published: 2021-03-09
Rated 5 out of 5 by from TurboTax Is A Breeze I've been using TurboTax for years now and the assistance recieved makes filing a breeze. It gives such peace of mind, especially with the option to upgrade for audit support. Definitely recommend!
Date published: 2021-03-09
Rated 5 out of 5 by from Awesome ver Very good awesome job satisfied just the best. Supurb
Date published: 2021-03-09
Rated 5 out of 5 by from John was awesome I had originally tried to e-file, but there was an issue on Turbotax. So, after I got through the automated chat bot, which is a waste, I got connected with a live support person named John. As I wrote in the title, John was awesome. He was very knowledgeable, easily guided me through the steps and got the problem solved. The dude deserves a raise.
Date published: 2021-03-09
Rated 4 out of 5 by from Easy to follow, for the most part In general, I've had great experience using TT for my tax returns. However, this year there was a glitch in their software that had an error keep popping up regarding deferring self employment taxes. I went to the help section on the site and saw that many others were having the same issue which was preventing people from getting past a certain point in the process. Finally, on March 9, a software update was created/installed and it was fixed. I guess it took so many people to complain for the fix to be implemented. Also, there were some things/terminology during the process I didn't understand so I had to look it up on google. Usually, there's an "I" icon next to something so it can explain it further. Anyway, not bad. I'd use TT again.
Date published: 2021-03-09
Rated 5 out of 5 by from First time and very pleased! This is my first time filing with TurboTax and I am very pleased. It was extremely easy to use and understand. I did have one question on my state return and was able to ask the question for free. They got back with me within an hour and I was able to finish my return.
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7027
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax is awesome! Good, was a good experience, good experience overall
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is super awesome Had problems with one of my w-2 but got it fixed and TurboTax took me straight on to file
Date published: 2021-03-09
Rated 3 out of 5 by from hidden costs I was disappointed that I was charged when it was advertised as free. It said I had to upgrade if I wanted get all my deductions and when I tried to remove the deductions so I could file the simple for it would like let me. I tried multiple times to remove the things that were causing the charges, but I gave up and just paid the cost after getting frustrated that the system forced me to keep the deductions on my return. I was unhappy to have to pay $110 dollars to receive deductions that got me about $125 dollars more on my return. If the software allowed me to remove the deductions and file the simple form like I wanted to it would have been 5 stars because the rest of the software and data entry was a breeze.
Date published: 2021-03-09
Rated 5 out of 5 by from Works great!!! Easy fast and free. Can't beat that. Worked great. And easy to see. If you get lost it will explain it on the spot.
Date published: 2021-03-09
Rated 5 out of 5 by from Easy to use I appreciate how the program walks you through the process step by step
Date published: 2021-03-09
Rated 5 out of 5 by from TurboTax Is A Breeze I've been using TurboTax for years now and the assistance recieved makes filing a breeze. It gives such peace of mind, especially with the option to upgrade for audit support. Definitely recommend!
Date published: 2021-03-09
Rated 5 out of 5 by from Awesome ver Very good awesome job satisfied just the best. Supurb
Date published: 2021-03-09
Rated 5 out of 5 by from John was awesome I had originally tried to e-file, but there was an issue on Turbotax. So, after I got through the automated chat bot, which is a waste, I got connected with a live support person named John. As I wrote in the title, John was awesome. He was very knowledgeable, easily guided me through the steps and got the problem solved. The dude deserves a raise.
Date published: 2021-03-09
Rated 4 out of 5 by from Easy to follow, for the most part In general, I've had great experience using TT for my tax returns. However, this year there was a glitch in their software that had an error keep popping up regarding deferring self employment taxes. I went to the help section on the site and saw that many others were having the same issue which was preventing people from getting past a certain point in the process. Finally, on March 9, a software update was created/installed and it was fixed. I guess it took so many people to complain for the fix to be implemented. Also, there were some things/terminology during the process I didn't understand so I had to look it up on google. Usually, there's an "I" icon next to something so it can explain it further. Anyway, not bad. I'd use TT again.
Date published: 2021-03-09
Rated 5 out of 5 by from First time and very pleased! This is my first time filing with TurboTax and I am very pleased. It was extremely easy to use and understand. I did have one question on my state return and was able to ask the question for free. They got back with me within an hour and I was able to finish my return.
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7027