TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Great until the final screen Had a great experience until I came to the final screen and discovered I had to pay $25 to efile my state returns and another $40 for some kind of "refund processing" fee. I understood TurboTax Deluxe offered a free Fed. filing and was going to pay the state fee, but was disappointed enough to print my returns and pay $.80 to file both of them.
Date published: 2021-03-22
Rated 5 out of 5 by from great name great experience easy to do and a pleasure doing!!!
Date published: 2021-03-22
Rated 5 out of 5 by from Turbotax so good! Convenient, free. Turbo tax help you file the tax return in a comfort way, you won't mixed up or been confused, just follow the sequence.
Date published: 2021-03-22
Rated 5 out of 5 by from Painless Filing with Turbo Tax is so easy and they explain everything
Date published: 2021-03-22
Rated 5 out of 5 by from love it very nice. I enjoyed using turbo tax fun and easy.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbotax is awesome! Very easy to use... walks you through every step... a first grader could use it!
Date published: 2021-03-22
Rated 5 out of 5 by from DOPE Its super easy to use and very easy to follow along with the provided steps.
Date published: 2021-03-22
Rated 5 out of 5 by from Excellent product I've used Turbo Tax for a number of years and look forward to using the software in the years to come.
Date published: 2021-03-22
Rated 3 out of 5 by from not as good as previous years' software I am a retired professional tax preparer. I was in private business for over 25 years. I also was a volunteer with VITA for many years and then with AARP for about 12 additional years when we moved to another state. I am well versed with tax preparation and therefore I feel qualified to comment on this year's TT. I have used TurboTax for my personal taxes for at least the last 25 years. TT FYE 2020 is the least user friendly. I ordered CD download. It would not download with the CD, so I had to use the download from the computer. Could not transfer last year's (fye 2019) information as I always have in the past. When entering information, I got "stuck" several times, had to delete and start over again. Nowhere could I find "USEFUL" help. questions asked and were not answered to the topic asked. PLEASE IMPROVE FYE 2021. I would be glad to discuss this further if you are interested. you can contact me through my email.
Date published: 2021-03-22
Rated 4 out of 5 by from turbo tax is easy I found it easy all I had to do was answering the questions makes it easy.
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 7016
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great until the final screen Had a great experience until I came to the final screen and discovered I had to pay $25 to efile my state returns and another $40 for some kind of "refund processing" fee. I understood TurboTax Deluxe offered a free Fed. filing and was going to pay the state fee, but was disappointed enough to print my returns and pay $.80 to file both of them.
Date published: 2021-03-22
Rated 5 out of 5 by from great name great experience easy to do and a pleasure doing!!!
Date published: 2021-03-22
Rated 5 out of 5 by from Turbotax so good! Convenient, free. Turbo tax help you file the tax return in a comfort way, you won't mixed up or been confused, just follow the sequence.
Date published: 2021-03-22
Rated 5 out of 5 by from Painless Filing with Turbo Tax is so easy and they explain everything
Date published: 2021-03-22
Rated 5 out of 5 by from love it very nice. I enjoyed using turbo tax fun and easy.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbotax is awesome! Very easy to use... walks you through every step... a first grader could use it!
Date published: 2021-03-22
Rated 5 out of 5 by from DOPE Its super easy to use and very easy to follow along with the provided steps.
Date published: 2021-03-22
Rated 5 out of 5 by from Excellent product I've used Turbo Tax for a number of years and look forward to using the software in the years to come.
Date published: 2021-03-22
Rated 3 out of 5 by from not as good as previous years' software I am a retired professional tax preparer. I was in private business for over 25 years. I also was a volunteer with VITA for many years and then with AARP for about 12 additional years when we moved to another state. I am well versed with tax preparation and therefore I feel qualified to comment on this year's TT. I have used TurboTax for my personal taxes for at least the last 25 years. TT FYE 2020 is the least user friendly. I ordered CD download. It would not download with the CD, so I had to use the download from the computer. Could not transfer last year's (fye 2019) information as I always have in the past. When entering information, I got "stuck" several times, had to delete and start over again. Nowhere could I find "USEFUL" help. questions asked and were not answered to the topic asked. PLEASE IMPROVE FYE 2021. I would be glad to discuss this further if you are interested. you can contact me through my email.
Date published: 2021-03-22
Rated 4 out of 5 by from turbo tax is easy I found it easy all I had to do was answering the questions makes it easy.
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 7016