TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Hate it but it works I guess and expensive Very expensive if you have to ask a question. Too many questions. Waste of time telling you over and over and over that you are almost done and you are no where close. You should have to cycle thru page after page after page to fill out information. Why tell me there are more steps? Just go to them we don’t need a warning. It’s very cumbersome to go back to check something. Needs a lot of improvement like a tree with all the sets you have taken so you can go back to the exact thing you are looking to change or double check. 150$ dollars to ask 1 question and it wasn’t even tax related just wondering why the site was glitching. Turns out the website wasn’t ready. But no warning on that.....???!!!
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax was great Turbo Tax was easy to understand and fast. I would recommend using Turbo Tax.
Date published: 2021-03-11
Rated 5 out of 5 by from Very user friendly and easy to understand I had no issues at all using this software....it is wonderful
Date published: 2021-03-11
Rated 5 out of 5 by from Great service TurboTax is great service did my taxes in about 20 minutes
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax is a conveniant way to prepare your taxe I have filed my Taxes and Family members taxes for the past 5 years using Turbo Tax, it is the only way to go. I will not use any other service, it is the best!
Date published: 2021-03-11
Rated 4 out of 5 by from Annoying issues Hi, I don't really want my review featured on your web site. 1. When I loaded turbotax, it couldn't find my previous tax return to transfer my information. 2. Some where along the line it created two returns in my computer files & I have to figure which one to open when I log back on. 3. I hate paying an extra $25 to E-file my state return. Add it to my purchase price like you do with the federal so I can deduct it next year. Normally I would print it and mail it to spite you but I'm just too lazy this year. It just grates on me. Other than that it seems to get the job done.
Date published: 2021-03-11
Rated 5 out of 5 by from Great tax preparation tool! Great step by step guide to doing my taxes! You need to have your tax info, but if you do, you will be guided through the entire process. Downloading financial info is a nice feature. It still takes some time if you go through all the steps, but at least I feel sure that it is thorough.
Date published: 2021-03-11
Rated 5 out of 5 by from Simple and Convenient! Turbo tax is very easy to utilize and convenient because I can do it from the comfort of my home.
Date published: 2021-03-11
Rated 5 out of 5 by from Taxes Made Easy One hour of filing taxes flew by. Incredibly easy.
Date published: 2021-03-11
Rated 1 out of 5 by from Unable to Efile still waiting on taxes I filed using TurboTax in 2019 and 2020. I have yet to get my taxes from 2019. TurboTax offers no support. I filed my recent 2020 taxes and was unable to efile. I no longer trust TurboTax. I will call to see about a refund. When using the TurboTax app everything looks and checks out good & complete. I have yet to recieve any tax refund.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 7010
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Hate it but it works I guess and expensive Very expensive if you have to ask a question. Too many questions. Waste of time telling you over and over and over that you are almost done and you are no where close. You should have to cycle thru page after page after page to fill out information. Why tell me there are more steps? Just go to them we don’t need a warning. It’s very cumbersome to go back to check something. Needs a lot of improvement like a tree with all the sets you have taken so you can go back to the exact thing you are looking to change or double check. 150$ dollars to ask 1 question and it wasn’t even tax related just wondering why the site was glitching. Turns out the website wasn’t ready. But no warning on that.....???!!!
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax was great Turbo Tax was easy to understand and fast. I would recommend using Turbo Tax.
Date published: 2021-03-11
Rated 5 out of 5 by from Very user friendly and easy to understand I had no issues at all using this software....it is wonderful
Date published: 2021-03-11
Rated 5 out of 5 by from Great service TurboTax is great service did my taxes in about 20 minutes
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo Tax is a conveniant way to prepare your taxe I have filed my Taxes and Family members taxes for the past 5 years using Turbo Tax, it is the only way to go. I will not use any other service, it is the best!
Date published: 2021-03-11
Rated 4 out of 5 by from Annoying issues Hi, I don't really want my review featured on your web site. 1. When I loaded turbotax, it couldn't find my previous tax return to transfer my information. 2. Some where along the line it created two returns in my computer files & I have to figure which one to open when I log back on. 3. I hate paying an extra $25 to E-file my state return. Add it to my purchase price like you do with the federal so I can deduct it next year. Normally I would print it and mail it to spite you but I'm just too lazy this year. It just grates on me. Other than that it seems to get the job done.
Date published: 2021-03-11
Rated 5 out of 5 by from Great tax preparation tool! Great step by step guide to doing my taxes! You need to have your tax info, but if you do, you will be guided through the entire process. Downloading financial info is a nice feature. It still takes some time if you go through all the steps, but at least I feel sure that it is thorough.
Date published: 2021-03-11
Rated 5 out of 5 by from Simple and Convenient! Turbo tax is very easy to utilize and convenient because I can do it from the comfort of my home.
Date published: 2021-03-11
Rated 5 out of 5 by from Taxes Made Easy One hour of filing taxes flew by. Incredibly easy.
Date published: 2021-03-11
Rated 1 out of 5 by from Unable to Efile still waiting on taxes I filed using TurboTax in 2019 and 2020. I have yet to get my taxes from 2019. TurboTax offers no support. I filed my recent 2020 taxes and was unable to efile. I no longer trust TurboTax. I will call to see about a refund. When using the TurboTax app everything looks and checks out good & complete. I have yet to recieve any tax refund.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 7010