TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Awesome Great experience after we actually started communicating with each other
Date published: 2022-06-29
Rated 5 out of 5 by from TurboTax to the Rescue I was late filing my return due to an error with one of my tax documents. Because my return this past year was complicated by an inheritance issue, I used TurboTax Live for the first time. They walked me through each step of the process and looked for other tax credits I was not aware of. I had two different tax professionals and both were very responsive and thorough. I'm happy with the results and have complete confidence in the service provided.
Date published: 2022-06-29
Rated 5 out of 5 by from Great service Grisel was very knowledgeable and helpful! Really helps take the pressure off!
Date published: 2022-06-29
Rated 5 out of 5 by from TurboTax - Simplicity at it's Finest! This has truly been the EASIEST and BEST service I have ever gotten in my life. They worked relentlessly with me to ensure I got the best return of my life. This is the best return I have received since I started doing them with a service provider. This is the first time I did them with TurboTax, and they have my commitment from here on out. I will forever file taxes with them yearly.
Date published: 2022-06-29
Rated 5 out of 5 by from TurboTax Full Service is great Great experience working with Tong! She was very professional and extremely communicative. Felt very confident having her review my taxes!
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo tax made filing late a simple process Filed my taxes late and Christine (on line expert) help make it a simple process
Date published: 2022-06-29
Rated 5 out of 5 by from Valarie is amazing! Turbo Tax (and my tax preparer, Valarie) made the painful tax filing a little more bearable. I am confident that everything has been prepared correctly and that every deduction and credit has been applied to my return. Valarie was patient with my questions, communicated quickly and effectively, and was very kind and helpful.
Date published: 2022-06-29
Rated 4 out of 5 by from SERIOUSLY, I was nearly done There needs to be more detailed guidance after the review. When I did the review, the program noted two errors and requested that I put amounts in the boxes from other calculations on other forms. Well, given that I couldn't see the forms, and the program did all the math, I was confused as to why the program didn't just automatically populate the numbers, and there was no way to see the number until I printed the forms which I couldn't do until I fixed the problem. So, I have to change my response, clear the "issues," print the documents, and then go back and input the calculation and rerun the "error review." TOO much work for something I believe the program should have and could have done. Also, why does the 'Business' program have to be downloaded? How is it any different from all the other products you offer? And why is it ONLY compatible with Microsoft? Lucky me, I had a laptop that I bought for just these occasions. But honestly, not everyone uses a lap or desktop anymore since nearly everything is online, and a tablet can handle it. The "Business" program should be available online.
Date published: 2022-06-29
Rated 1 out of 5 by from worse ever This year was the worst with Turbotax, since 04/15/2022 I have been trying to file and it kept giving me an error message couldn’t get passed the review stage. Horrible
Date published: 2022-06-29
Rated 4 out of 5 by from Simple Turbotax services are made to be streamlined in order to cut down on time spent filing. Could use a bit simpler explanations in the help section from time to time. Those who have gotten a form for the first time would need to know that they can look up the exact form and a link to the page they need would be helpful.
Date published: 2022-06-29
All TurboTax® Offerings Reviews - Page 6996
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Awesome Great experience after we actually started communicating with each other
Date published: 2022-06-29
Rated 5 out of 5 by from TurboTax to the Rescue I was late filing my return due to an error with one of my tax documents. Because my return this past year was complicated by an inheritance issue, I used TurboTax Live for the first time. They walked me through each step of the process and looked for other tax credits I was not aware of. I had two different tax professionals and both were very responsive and thorough. I'm happy with the results and have complete confidence in the service provided.
Date published: 2022-06-29
Rated 5 out of 5 by from Great service Grisel was very knowledgeable and helpful! Really helps take the pressure off!
Date published: 2022-06-29
Rated 5 out of 5 by from TurboTax - Simplicity at it's Finest! This has truly been the EASIEST and BEST service I have ever gotten in my life. They worked relentlessly with me to ensure I got the best return of my life. This is the best return I have received since I started doing them with a service provider. This is the first time I did them with TurboTax, and they have my commitment from here on out. I will forever file taxes with them yearly.
Date published: 2022-06-29
Rated 5 out of 5 by from TurboTax Full Service is great Great experience working with Tong! She was very professional and extremely communicative. Felt very confident having her review my taxes!
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo tax made filing late a simple process Filed my taxes late and Christine (on line expert) help make it a simple process
Date published: 2022-06-29
Rated 5 out of 5 by from Valarie is amazing! Turbo Tax (and my tax preparer, Valarie) made the painful tax filing a little more bearable. I am confident that everything has been prepared correctly and that every deduction and credit has been applied to my return. Valarie was patient with my questions, communicated quickly and effectively, and was very kind and helpful.
Date published: 2022-06-29
Rated 4 out of 5 by from SERIOUSLY, I was nearly done There needs to be more detailed guidance after the review. When I did the review, the program noted two errors and requested that I put amounts in the boxes from other calculations on other forms. Well, given that I couldn't see the forms, and the program did all the math, I was confused as to why the program didn't just automatically populate the numbers, and there was no way to see the number until I printed the forms which I couldn't do until I fixed the problem. So, I have to change my response, clear the "issues," print the documents, and then go back and input the calculation and rerun the "error review." TOO much work for something I believe the program should have and could have done. Also, why does the 'Business' program have to be downloaded? How is it any different from all the other products you offer? And why is it ONLY compatible with Microsoft? Lucky me, I had a laptop that I bought for just these occasions. But honestly, not everyone uses a lap or desktop anymore since nearly everything is online, and a tablet can handle it. The "Business" program should be available online.
Date published: 2022-06-29
Rated 1 out of 5 by from worse ever This year was the worst with Turbotax, since 04/15/2022 I have been trying to file and it kept giving me an error message couldn’t get passed the review stage. Horrible
Date published: 2022-06-29
Rated 4 out of 5 by from Simple Turbotax services are made to be streamlined in order to cut down on time spent filing. Could use a bit simpler explanations in the help section from time to time. Those who have gotten a form for the first time would need to know that they can look up the exact form and a link to the page they need would be helpful.
Date published: 2022-06-29
All TurboTax® Offerings Reviews - Page 6996