TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Fees at every click! Payed for TurboTax deluxe. Had to pay an extra $40 for a state. Had to pay extra $50 to E file states. I though I was done getting scammed with absurd fees then i'm hit with a page saying that even though I E-Filed and payed $50 for it, I'm still required to mail in my returns and I will still be required to pay the $50. Thanks TurboTax for hiding that until after I pay. Taking advantage of customers that already paid for their premium product. Will not be returning next year.
Date published: 2022-04-12
Rated 5 out of 5 by from Good stuff Easy, accurate, responsive. Give it a go and use it every tax filing season
Date published: 2022-04-12
Rated 4 out of 5 by from Excellent Filing Tool I like the step through process with TurboTax. My circumstances have changed over the years and I like the thorough review process. One thing to add is a clear option to select, federal filing only (no state filing).
Date published: 2022-04-12
Rated 3 out of 5 by from Reasonable experience, misleading charges 90% of the tax return process was easy. The other 10% was exhausting. For example: I sold shares from an ESPP and needed extra information, which I was able to hunt down. When entering information, it specifically said not to worry about dividends. During the check, it wouldn't let me continue until I entered details about the dividends, so I had to hunt the paperwork down again. Then when I went to file, I was fine to pay the $20 for my state return. Except after I enter in the credit card information it's suddenly $25. What? Why? Called customer service to be told that price increased at some point and if I didn't want to pay the $25, I could always print and mail the return. A very disappointing end to a mildly exhausting experience.
Date published: 2022-04-12
Rated 5 out of 5 by from Always fast and easy! Use Turbo Tax for 7 years now!! Turbo tax is the easiest way to file!
Date published: 2022-04-12
Rated 5 out of 5 by from Love Turbo Tax I am a MAC user, easy to use and answers to the questions are editable. Peace of mind with Audit Protection. I have a rental and it makes it easy.
Date published: 2022-04-12
Rated 5 out of 5 by from great program I have been using turbo tax for thirty years with no problems. I will continue to use them forever
Date published: 2022-04-12
Rated 5 out of 5 by from Easy and efficient I love it Took of bitnof searching but turbo tax was there every step of the way
Date published: 2022-04-12
Rated 1 out of 5 by from Excellent tax service - Fees cost more than refund Great service. Hate that I chose all of the 'free' options, but was still charged the $98. It was more than my return. Maybe I'll learn how to do it myself next year.
Date published: 2022-04-12
Rated 2 out of 5 by from CHARGING FOR EVERYTHING Filing is certainly made easy. However, the fact that I am charged nearly $200 on top of what is already is owed for this doesn't feel worth it.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 6987
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Fees at every click! Payed for TurboTax deluxe. Had to pay an extra $40 for a state. Had to pay extra $50 to E file states. I though I was done getting scammed with absurd fees then i'm hit with a page saying that even though I E-Filed and payed $50 for it, I'm still required to mail in my returns and I will still be required to pay the $50. Thanks TurboTax for hiding that until after I pay. Taking advantage of customers that already paid for their premium product. Will not be returning next year.
Date published: 2022-04-12
Rated 5 out of 5 by from Good stuff Easy, accurate, responsive. Give it a go and use it every tax filing season
Date published: 2022-04-12
Rated 4 out of 5 by from Excellent Filing Tool I like the step through process with TurboTax. My circumstances have changed over the years and I like the thorough review process. One thing to add is a clear option to select, federal filing only (no state filing).
Date published: 2022-04-12
Rated 3 out of 5 by from Reasonable experience, misleading charges 90% of the tax return process was easy. The other 10% was exhausting. For example: I sold shares from an ESPP and needed extra information, which I was able to hunt down. When entering information, it specifically said not to worry about dividends. During the check, it wouldn't let me continue until I entered details about the dividends, so I had to hunt the paperwork down again. Then when I went to file, I was fine to pay the $20 for my state return. Except after I enter in the credit card information it's suddenly $25. What? Why? Called customer service to be told that price increased at some point and if I didn't want to pay the $25, I could always print and mail the return. A very disappointing end to a mildly exhausting experience.
Date published: 2022-04-12
Rated 5 out of 5 by from Always fast and easy! Use Turbo Tax for 7 years now!! Turbo tax is the easiest way to file!
Date published: 2022-04-12
Rated 5 out of 5 by from Love Turbo Tax I am a MAC user, easy to use and answers to the questions are editable. Peace of mind with Audit Protection. I have a rental and it makes it easy.
Date published: 2022-04-12
Rated 5 out of 5 by from great program I have been using turbo tax for thirty years with no problems. I will continue to use them forever
Date published: 2022-04-12
Rated 5 out of 5 by from Easy and efficient I love it Took of bitnof searching but turbo tax was there every step of the way
Date published: 2022-04-12
Rated 1 out of 5 by from Excellent tax service - Fees cost more than refund Great service. Hate that I chose all of the 'free' options, but was still charged the $98. It was more than my return. Maybe I'll learn how to do it myself next year.
Date published: 2022-04-12
Rated 2 out of 5 by from CHARGING FOR EVERYTHING Filing is certainly made easy. However, the fact that I am charged nearly $200 on top of what is already is owed for this doesn't feel worth it.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 6987