TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is awesome Product is very user friendly and system navigation is excellent.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo tax was helpful in resolving my issue The live help i got was the only way I got everything correct.
Date published: 2022-04-12
Rated 4 out of 5 by from TurboTax TurboTax is a good product - I've used for many years now. I do like thoroughness of the program. Sometimes, almost to a fault. For example, other programs put all the initial interview questions on one page (a check the box sort of thing)...much more efficient. But, overall, this program is accurate and user friendly. The import feature worked very well this year (automatically importing some W2's -- I like that!) One specific issue for 2021 - every return I prepared (did several friends and family) it gave me an error message on the review screen for the advanced child care payment (saying I hadn't told it whether I received it or not). Two issues with that: 1. the program never asked me whether I received it or not (gave me the option to answer) and 2. only one of the returns I prepared had a child/dependent on it to even need to go there. Again, like the product, will buy it again next year!
Date published: 2022-04-12
Rated 5 out of 5 by from great tool easy easy easy to use also help with corrections that needed to be made.
Date published: 2022-04-12
Rated 5 out of 5 by from Been using it for years! No easier way to file. Peace of mind is well worth the price.
Date published: 2022-04-12
Rated 5 out of 5 by from easy to use I have used turbo tax for over 10 years. Product is easy to use and never had a problem with filing.
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax is easy to use! TurboTax is so easy to use and inexpensive too! I am glad that I used them this year!
Date published: 2022-04-12
Rated 5 out of 5 by from My Full Service CPA Alan was really great to work All great. He was knowledgeable, very responsive, and was very professional and helpful along the entire journey.
Date published: 2022-04-12
Rated 4 out of 5 by from Very useful for simply filing This has been very useful and easy for years when our situation was simpler. Quick and easy to fill out, file, pay, and receive refunds. As our situation has become more complex it's still a good system to use, but it can get a bit harder to use if you are not as knowledgeable about certain things.
Date published: 2022-04-12
Rated 5 out of 5 by from Really easy A simple process for complicated taxes. Two years in a row I’ve been matched with an experienced pro who had no problems handling my K-1s and multi-state filings. Highly recommend!
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 6962
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome Product is very user friendly and system navigation is excellent.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo tax was helpful in resolving my issue The live help i got was the only way I got everything correct.
Date published: 2022-04-12
Rated 4 out of 5 by from TurboTax TurboTax is a good product - I've used for many years now. I do like thoroughness of the program. Sometimes, almost to a fault. For example, other programs put all the initial interview questions on one page (a check the box sort of thing)...much more efficient. But, overall, this program is accurate and user friendly. The import feature worked very well this year (automatically importing some W2's -- I like that!) One specific issue for 2021 - every return I prepared (did several friends and family) it gave me an error message on the review screen for the advanced child care payment (saying I hadn't told it whether I received it or not). Two issues with that: 1. the program never asked me whether I received it or not (gave me the option to answer) and 2. only one of the returns I prepared had a child/dependent on it to even need to go there. Again, like the product, will buy it again next year!
Date published: 2022-04-12
Rated 5 out of 5 by from great tool easy easy easy to use also help with corrections that needed to be made.
Date published: 2022-04-12
Rated 5 out of 5 by from Been using it for years! No easier way to file. Peace of mind is well worth the price.
Date published: 2022-04-12
Rated 5 out of 5 by from easy to use I have used turbo tax for over 10 years. Product is easy to use and never had a problem with filing.
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax is easy to use! TurboTax is so easy to use and inexpensive too! I am glad that I used them this year!
Date published: 2022-04-12
Rated 5 out of 5 by from My Full Service CPA Alan was really great to work All great. He was knowledgeable, very responsive, and was very professional and helpful along the entire journey.
Date published: 2022-04-12
Rated 4 out of 5 by from Very useful for simply filing This has been very useful and easy for years when our situation was simpler. Quick and easy to fill out, file, pay, and receive refunds. As our situation has become more complex it's still a good system to use, but it can get a bit harder to use if you are not as knowledgeable about certain things.
Date published: 2022-04-12
Rated 5 out of 5 by from Really easy A simple process for complicated taxes. Two years in a row I’ve been matched with an experienced pro who had no problems handling my K-1s and multi-state filings. Highly recommend!
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 6962