TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Free Edition is simple and easy! I have been using Turbo Tax for 4 years now and it gets easier every season! I can trust them to get me my maximum refund 100% of the time!
Date published: 2021-03-10
Rated 5 out of 5 by from So easy! I've used Turbo Tax two years in a row and have been more than pleased both times.
Date published: 2021-03-10
Rated 1 out of 5 by from Forms not ready Forms that were needed for generating schedule K-1 forms were not ready.. Had to wait weeks to download them. Price for state returns is ridiculously high. Will look for new program after 20 years waiting on turbotax to get their act together.
Date published: 2021-03-10
Rated 5 out of 5 by from So easy to use Asked me questions that I would not have thought of myself. I have used Turbo Tax for several years now
Date published: 2021-03-10
Rated 5 out of 5 by from The Best is still the Best! 2020 self employed and the Turbo Tax worked so well. It guides you through all the income, deductions, forms and gives great tips and cautions. I highly recommend the product. I have used Turbo Tax for 19 years now!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo tax is awesome Works great thanks, I not only did my taxes I did my friends also. His was more difficult. Mine was a breeze. Thanks again
Date published: 2021-03-10
Rated 5 out of 5 by from Amazing experience! As someone who has never understood taxes, this was a quick, simple, and effective way to file. Amazing!
Date published: 2021-03-10
Rated 5 out of 5 by from It Makes it Easy All you have to do is follow the prompts and you will be finished in no time.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy and Fun! First time as very simple, fast, efficient, informative.
Date published: 2021-03-10
Rated 3 out of 5 by from TurboTax 2020 dropped the ball this year I've been using TurboTax 25 years now. This year is the first time I felt awkward/uncomfortable using it. I worked for the State of MS and have been receiving retirement from such since 2014. This year TurboTax calculated that I owed state taxes on that retirement money received. State Retirement income received from PERS is non state taxable and has been calculated as such till this year by TurboTax. The answer I received from TurboTax was if I felt that way all I had to do was change my 1099-R information from "2" to "7" and calculations would correct themselves and not calculate it as state taxable income. I've never been asked to falsify information from my tax documents before to have TurboTax to calculate correctly. After making that change I received the expected results. That is the only reason I am giving it a more positive rating. I normally give them 5*. I had already spent the money on TurboTax and did not want to have to pay another software to make my calculations come out correctly. I will be hesitant to purchase again next year. Time will tell. Hopefully they get this issue resolved in the future. Contacts made to resolve the issue: PERS (MS Retirement System) 601-359-3589 Mississippi Department of Revenue 601-923-7700 TurboTax FAQ and internet page community questions answered by TurboTax advisors
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6948
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Free Edition is simple and easy! I have been using Turbo Tax for 4 years now and it gets easier every season! I can trust them to get me my maximum refund 100% of the time!
Date published: 2021-03-10
Rated 5 out of 5 by from So easy! I've used Turbo Tax two years in a row and have been more than pleased both times.
Date published: 2021-03-10
Rated 1 out of 5 by from Forms not ready Forms that were needed for generating schedule K-1 forms were not ready.. Had to wait weeks to download them. Price for state returns is ridiculously high. Will look for new program after 20 years waiting on turbotax to get their act together.
Date published: 2021-03-10
Rated 5 out of 5 by from So easy to use Asked me questions that I would not have thought of myself. I have used Turbo Tax for several years now
Date published: 2021-03-10
Rated 5 out of 5 by from The Best is still the Best! 2020 self employed and the Turbo Tax worked so well. It guides you through all the income, deductions, forms and gives great tips and cautions. I highly recommend the product. I have used Turbo Tax for 19 years now!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo tax is awesome Works great thanks, I not only did my taxes I did my friends also. His was more difficult. Mine was a breeze. Thanks again
Date published: 2021-03-10
Rated 5 out of 5 by from Amazing experience! As someone who has never understood taxes, this was a quick, simple, and effective way to file. Amazing!
Date published: 2021-03-10
Rated 5 out of 5 by from It Makes it Easy All you have to do is follow the prompts and you will be finished in no time.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy and Fun! First time as very simple, fast, efficient, informative.
Date published: 2021-03-10
Rated 3 out of 5 by from TurboTax 2020 dropped the ball this year I've been using TurboTax 25 years now. This year is the first time I felt awkward/uncomfortable using it. I worked for the State of MS and have been receiving retirement from such since 2014. This year TurboTax calculated that I owed state taxes on that retirement money received. State Retirement income received from PERS is non state taxable and has been calculated as such till this year by TurboTax. The answer I received from TurboTax was if I felt that way all I had to do was change my 1099-R information from "2" to "7" and calculations would correct themselves and not calculate it as state taxable income. I've never been asked to falsify information from my tax documents before to have TurboTax to calculate correctly. After making that change I received the expected results. That is the only reason I am giving it a more positive rating. I normally give them 5*. I had already spent the money on TurboTax and did not want to have to pay another software to make my calculations come out correctly. I will be hesitant to purchase again next year. Time will tell. Hopefully they get this issue resolved in the future. Contacts made to resolve the issue: PERS (MS Retirement System) 601-359-3589 Mississippi Department of Revenue 601-923-7700 TurboTax FAQ and internet page community questions answered by TurboTax advisors
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6948