TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Good but unfairly expensive for self employed It's pretty clear and convenient software, but significantly overpriced, especially for people with small AGI. I work on 4 jobs and have 20k AGI and I am forced to pay hundreds of dollars for TurboTax. This is not a fair price. I will probably consider other software next year.
Date published: 2022-04-05
Rated 1 out of 5 by from So Difficult For No REASON!!! Trying to file separate state returns is ridiculous! I filed a joint federal, then it wouldn't accept the state (WHICH I ALREADY PAID FOR!). Then I had to create a whole new account to file a separate state. Then once I got to the end, I couldn't e-file it because I wasn't trying to actually file the married-filing separate federal "mock" I created. It will not let you select "I already e-filed my federal" or have the option to delete the federal and file the state only. I tried the help feature - what a joke. It took me about 2 hours and I ended up having to print/ mail them anyhow. Next year I look for a different company that is more military friendly. Disappointed, TurboTax.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax was extremely convenient I was hesitant at first, being the firat time I was doing this on my own, but it turned out to be an extremely helpful and wonderful experience.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy and to the point! TurboTax made taxes easy and painless. I will definitely be using T.T. again next year.
Date published: 2022-04-05
Rated 5 out of 5 by from I liked it Smooth and easy, would recommend to others in future
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is One Fine Resource I have been using Turbo Tax for three years and am in a good place with their software package ensuring that I am doing my taxes correctly. The e-file option is a plus also.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is King. I have used Turbo Tax more than 10 years. It is always accurate, all questions answered, all problems solved quickly. I really like the ability to bring forward information from the prior year.
Date published: 2022-04-05
Rated 3 out of 5 by from Probably Never Again Never fixed the bug forcing manual entry of Schwab documents. I spent a total of an hour on the phone with support with no acceptable resolution
Date published: 2022-04-05
Rated 5 out of 5 by from Great job She was very helpful great communication walked me thru everything greatt
Date published: 2022-04-05
Rated 5 out of 5 by from Great It was great it was very easy .I will se you next year.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 6936
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good but unfairly expensive for self employed It's pretty clear and convenient software, but significantly overpriced, especially for people with small AGI. I work on 4 jobs and have 20k AGI and I am forced to pay hundreds of dollars for TurboTax. This is not a fair price. I will probably consider other software next year.
Date published: 2022-04-05
Rated 1 out of 5 by from So Difficult For No REASON!!! Trying to file separate state returns is ridiculous! I filed a joint federal, then it wouldn't accept the state (WHICH I ALREADY PAID FOR!). Then I had to create a whole new account to file a separate state. Then once I got to the end, I couldn't e-file it because I wasn't trying to actually file the married-filing separate federal "mock" I created. It will not let you select "I already e-filed my federal" or have the option to delete the federal and file the state only. I tried the help feature - what a joke. It took me about 2 hours and I ended up having to print/ mail them anyhow. Next year I look for a different company that is more military friendly. Disappointed, TurboTax.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax was extremely convenient I was hesitant at first, being the firat time I was doing this on my own, but it turned out to be an extremely helpful and wonderful experience.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy and to the point! TurboTax made taxes easy and painless. I will definitely be using T.T. again next year.
Date published: 2022-04-05
Rated 5 out of 5 by from I liked it Smooth and easy, would recommend to others in future
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is One Fine Resource I have been using Turbo Tax for three years and am in a good place with their software package ensuring that I am doing my taxes correctly. The e-file option is a plus also.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is King. I have used Turbo Tax more than 10 years. It is always accurate, all questions answered, all problems solved quickly. I really like the ability to bring forward information from the prior year.
Date published: 2022-04-05
Rated 3 out of 5 by from Probably Never Again Never fixed the bug forcing manual entry of Schwab documents. I spent a total of an hour on the phone with support with no acceptable resolution
Date published: 2022-04-05
Rated 5 out of 5 by from Great job She was very helpful great communication walked me thru everything greatt
Date published: 2022-04-05
Rated 5 out of 5 by from Great It was great it was very easy .I will se you next year.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 6936