TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from It Makes it Easy All you have to do is follow the prompts and you will be finished in no time.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy and Fun! First time as very simple, fast, efficient, informative.
Date published: 2021-03-10
Rated 3 out of 5 by from TurboTax 2020 dropped the ball this year I've been using TurboTax 25 years now. This year is the first time I felt awkward/uncomfortable using it. I worked for the State of MS and have been receiving retirement from such since 2014. This year TurboTax calculated that I owed state taxes on that retirement money received. State Retirement income received from PERS is non state taxable and has been calculated as such till this year by TurboTax. The answer I received from TurboTax was if I felt that way all I had to do was change my 1099-R information from "2" to "7" and calculations would correct themselves and not calculate it as state taxable income. I've never been asked to falsify information from my tax documents before to have TurboTax to calculate correctly. After making that change I received the expected results. That is the only reason I am giving it a more positive rating. I normally give them 5*. I had already spent the money on TurboTax and did not want to have to pay another software to make my calculations come out correctly. I will be hesitant to purchase again next year. Time will tell. Hopefully they get this issue resolved in the future. Contacts made to resolve the issue: PERS (MS Retirement System) 601-359-3589 Mississippi Department of Revenue 601-923-7700 TurboTax FAQ and internet page community questions answered by TurboTax advisors
Date published: 2021-03-10
Rated 1 out of 5 by from pain with hidden file cost options wont use again sucks payment charges on options will use something else next year
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is great! It is easy to use. Any questions are answered easily.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to do! I was surprised I got a call to follow up on my submission when it did not go through. That really helped. I was able to fix it and get it submitted early.
Date published: 2021-03-10
Rated 4 out of 5 by from It works! Needs to include more information on dealing with subcontractor invoicing/payments. Otherwise, pretty simple.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use, easy to follow. Very helpful toll. Will use again
Date published: 2021-03-10
Rated 4 out of 5 by from easy to use super easy to use not complicated at all and free!
Date published: 2021-03-10
Rated 5 out of 5 by from Turotax is awesome So easy to use, helpful very .I will use again. price very good
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6923
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from It Makes it Easy All you have to do is follow the prompts and you will be finished in no time.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy and Fun! First time as very simple, fast, efficient, informative.
Date published: 2021-03-10
Rated 3 out of 5 by from TurboTax 2020 dropped the ball this year I've been using TurboTax 25 years now. This year is the first time I felt awkward/uncomfortable using it. I worked for the State of MS and have been receiving retirement from such since 2014. This year TurboTax calculated that I owed state taxes on that retirement money received. State Retirement income received from PERS is non state taxable and has been calculated as such till this year by TurboTax. The answer I received from TurboTax was if I felt that way all I had to do was change my 1099-R information from "2" to "7" and calculations would correct themselves and not calculate it as state taxable income. I've never been asked to falsify information from my tax documents before to have TurboTax to calculate correctly. After making that change I received the expected results. That is the only reason I am giving it a more positive rating. I normally give them 5*. I had already spent the money on TurboTax and did not want to have to pay another software to make my calculations come out correctly. I will be hesitant to purchase again next year. Time will tell. Hopefully they get this issue resolved in the future. Contacts made to resolve the issue: PERS (MS Retirement System) 601-359-3589 Mississippi Department of Revenue 601-923-7700 TurboTax FAQ and internet page community questions answered by TurboTax advisors
Date published: 2021-03-10
Rated 1 out of 5 by from pain with hidden file cost options wont use again sucks payment charges on options will use something else next year
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is great! It is easy to use. Any questions are answered easily.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to do! I was surprised I got a call to follow up on my submission when it did not go through. That really helped. I was able to fix it and get it submitted early.
Date published: 2021-03-10
Rated 4 out of 5 by from It works! Needs to include more information on dealing with subcontractor invoicing/payments. Otherwise, pretty simple.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use, easy to follow. Very helpful toll. Will use again
Date published: 2021-03-10
Rated 4 out of 5 by from easy to use super easy to use not complicated at all and free!
Date published: 2021-03-10
Rated 5 out of 5 by from Turotax is awesome So easy to use, helpful very .I will use again. price very good
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6923