TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Live full service stepped in when I needed it I have used TurboTax many times in the past, and have also relied on a CPA. TurboTax has helped me gain a better understanding of my finances and how taxes work, and was very easy to use. However, as my taxes have become complex, I realized this year I was struggling to do them myself. I handed off completion of my return to their live full service and was quickly taken care of. I was able to be at peace knowing my returns were thoroughly checked over.
Date published: 2022-07-12
Rated 5 out of 5 by from Excellent Customer Service Turbo Tax was fast and easy. I had trouble filing at first and right away an agent called and helped me to find and correct the problem. So far it has been an excellent experience.
Date published: 2022-07-12
Rated 5 out of 5 by from Great Cool great awesome In did, keep it up and continue to do well thanks
Date published: 2022-07-11
Rated 5 out of 5 by from Not so bad I thought this was going to be super hard and it was the opposite. Helps if you have all documents in order.
Date published: 2022-07-11
Rated 4 out of 5 by from Lame I don't remember my 5 digit pin from last year and I couldn't see my irs transcripts to verify my last year return. I ended up saying 0... hopefully everything works out!!
Date published: 2022-07-11
Rated 5 out of 5 by from Solid, if expensive, experience Tax experts were knowledgeable and friendly, and work my taxes fairly quickly
Date published: 2022-07-11
Rated 5 out of 5 by from User friendly Turbo tax walked me step by step and is very user friendly.
Date published: 2022-07-11
Rated 5 out of 5 by from Use every year! super easy and fun! I use this service every year for my taxes.
Date published: 2022-07-11
Rated 5 out of 5 by from Excellent service. Valerie was extremely helpful. She walked me through steps that I did not understand.
Date published: 2022-07-11
Rated 2 out of 5 by from TX Franchise Tax (business) return miscalculated Your software did not ask ANY questions about the apportionment of my TX revenue vs other states and defaulted to putting in a figure that was 25x higher than reality which caused me to almost pay $45k more in taxes than I should have. I tried reporting this to Intuit, but there's no way to reach anyone regarding their business tax software.
Date published: 2022-07-11
All TurboTax® Offerings Reviews - Page 6921
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Live full service stepped in when I needed it I have used TurboTax many times in the past, and have also relied on a CPA. TurboTax has helped me gain a better understanding of my finances and how taxes work, and was very easy to use. However, as my taxes have become complex, I realized this year I was struggling to do them myself. I handed off completion of my return to their live full service and was quickly taken care of. I was able to be at peace knowing my returns were thoroughly checked over.
Date published: 2022-07-12
Rated 5 out of 5 by from Excellent Customer Service Turbo Tax was fast and easy. I had trouble filing at first and right away an agent called and helped me to find and correct the problem. So far it has been an excellent experience.
Date published: 2022-07-12
Rated 5 out of 5 by from Great Cool great awesome In did, keep it up and continue to do well thanks
Date published: 2022-07-11
Rated 5 out of 5 by from Not so bad I thought this was going to be super hard and it was the opposite. Helps if you have all documents in order.
Date published: 2022-07-11
Rated 4 out of 5 by from Lame I don't remember my 5 digit pin from last year and I couldn't see my irs transcripts to verify my last year return. I ended up saying 0... hopefully everything works out!!
Date published: 2022-07-11
Rated 5 out of 5 by from Solid, if expensive, experience Tax experts were knowledgeable and friendly, and work my taxes fairly quickly
Date published: 2022-07-11
Rated 5 out of 5 by from User friendly Turbo tax walked me step by step and is very user friendly.
Date published: 2022-07-11
Rated 5 out of 5 by from Use every year! super easy and fun! I use this service every year for my taxes.
Date published: 2022-07-11
Rated 5 out of 5 by from Excellent service. Valerie was extremely helpful. She walked me through steps that I did not understand.
Date published: 2022-07-11
Rated 2 out of 5 by from TX Franchise Tax (business) return miscalculated Your software did not ask ANY questions about the apportionment of my TX revenue vs other states and defaulted to putting in a figure that was 25x higher than reality which caused me to almost pay $45k more in taxes than I should have. I tried reporting this to Intuit, but there's no way to reach anyone regarding their business tax software.
Date published: 2022-07-11
All TurboTax® Offerings Reviews - Page 6921