TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Small business Edition I have used Turbo Tax for over 20 years. It is always user friendly
Date published: 2022-08-30
Rated 4 out of 5 by from Turbo Good experience Have use Turbo for the last 10 years. Good Experience Will use again next year.
Date published: 2022-08-30
Rated 1 out of 5 by from TurboTax only gets worse; problems are never fixed I e-file my state return and TurboTax says that it was rejected because there's already a return filed for that tax period as given by the dates on Schedule Q. I don't have a schedule Q on my return. Then I go online and find that the rejection is due entirely to something else. And then I entered a 8-digit number where it needs a 9-digit number. But it doesn't tell me that and just goes into an infinite loop saying that my return looks good but I need to review it once more. It finally works when I prefix that number with a zero. But Intuit knows we don't have an alternative other than go to a CPA so they won't do anything about it. So much wasted time every year.
Date published: 2022-08-30
Rated 5 out of 5 by from Great interaction, I love the screen sharing! The only thing about the software is I couldn’t open up certain link that led to additional information when we were both collaborating and sharing screens. Also there is not continue button on the customers end when going through questions. It had to be the agent to click continue which became a little annoying.
Date published: 2022-08-30
Rated 5 out of 5 by from thank you Super easy, super thorough, very responsive and knowledgeable.
Date published: 2022-08-30
Rated 5 out of 5 by from Turbo Tax is great ! Great experience filing with Turbo Tax. Very easy to navigate through the return .
Date published: 2022-08-30
Rated 5 out of 5 by from awesome easy to do for the first time doing them on my own
Date published: 2022-08-30
Rated 5 out of 5 by from Use it every year! Great program that I will continue to use as long as I live
Date published: 2022-08-30
Rated 5 out of 5 by from Ok Greatest Easy accessible best help no problem and good process
Date published: 2022-08-30
Rated 4 out of 5 by from Convenient if you know what you need, Convenient to file taxes from your own home, but costly compared to a tax preparer if you need assistance.
Date published: 2022-08-30
All TurboTax® Offerings Reviews - Page 6904
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Small business Edition I have used Turbo Tax for over 20 years. It is always user friendly
Date published: 2022-08-30
Rated 4 out of 5 by from Turbo Good experience Have use Turbo for the last 10 years. Good Experience Will use again next year.
Date published: 2022-08-30
Rated 1 out of 5 by from TurboTax only gets worse; problems are never fixed I e-file my state return and TurboTax says that it was rejected because there's already a return filed for that tax period as given by the dates on Schedule Q. I don't have a schedule Q on my return. Then I go online and find that the rejection is due entirely to something else. And then I entered a 8-digit number where it needs a 9-digit number. But it doesn't tell me that and just goes into an infinite loop saying that my return looks good but I need to review it once more. It finally works when I prefix that number with a zero. But Intuit knows we don't have an alternative other than go to a CPA so they won't do anything about it. So much wasted time every year.
Date published: 2022-08-30
Rated 5 out of 5 by from Great interaction, I love the screen sharing! The only thing about the software is I couldn’t open up certain link that led to additional information when we were both collaborating and sharing screens. Also there is not continue button on the customers end when going through questions. It had to be the agent to click continue which became a little annoying.
Date published: 2022-08-30
Rated 5 out of 5 by from thank you Super easy, super thorough, very responsive and knowledgeable.
Date published: 2022-08-30
Rated 5 out of 5 by from Turbo Tax is great ! Great experience filing with Turbo Tax. Very easy to navigate through the return .
Date published: 2022-08-30
Rated 5 out of 5 by from awesome easy to do for the first time doing them on my own
Date published: 2022-08-30
Rated 5 out of 5 by from Use it every year! Great program that I will continue to use as long as I live
Date published: 2022-08-30
Rated 5 out of 5 by from Ok Greatest Easy accessible best help no problem and good process
Date published: 2022-08-30
Rated 4 out of 5 by from Convenient if you know what you need, Convenient to file taxes from your own home, but costly compared to a tax preparer if you need assistance.
Date published: 2022-08-30
All TurboTax® Offerings Reviews - Page 6904