TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax was great Very interactive..personal was great and very understanding
Date published: 2022-04-05
Rated 5 out of 5 by from First time user This was my first time filing taxes on my own and using Turbo Tax. It was easy to understand and a very supportive, guided experience. I read through the many notes and explanations offered through the filing process and learned quite a bit. I even accessed my prior tax documents at irs.gov. Never knew those could be accessed so easily. I'm a very satisfied turbo tax user and customer. I'll be using this again next year!
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax experience was great! The expertise to review my return and maximize deductions was fantastic throughout the process.
Date published: 2022-04-05
Rated 5 out of 5 by from awesome good and fast i liked all the free help and support
Date published: 2022-04-05
Rated 4 out of 5 by from Kool Deal Helpful user friendly guide through tax preparation process
Date published: 2022-04-05
Rated 5 out of 5 by from It’s a good tool to use Experience Was good and i will use it again next year for sure
Date published: 2022-04-05
Rated 1 out of 5 by from Not good. Very annoyed - it took forever, I owed a significant amount of taxes which makes no sense to me, and then there was no option to file with the free or basic turbo tax so I ended up paying an extra $127 for their deluxe that I didn't even want.
Date published: 2022-04-05
Rated 5 out of 5 by from Great Job New to this, but had a favorable experience. I will use this service again. Thank you
Date published: 2022-04-05
Rated 1 out of 5 by from Simplify your software (not the GUI) Multiple problems this year. Had problems with the server downloading. Program at one time had an endless loop. I ran into a problem with loosing the state return and the program trying to charge for a state that it said none was installed. Had to call customer service twice and spent 3 hours working on problems. The review process asked for things to be changed that were not in the interview and had no instructions!
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax is incompetent For the past two years, Turbo Tax has not recognized a Negative value on my K-1 form, and instead gave me the message that the amount entered was ZERO. I don't know how incompetent you have to be, not to recognize this. The field in question is a negative amount on the K-1 Form supplied by Enterprise Products Partners L.P., and I'm not going to put in a different value than what is supplied. Turbo Tax is costing me more time, money, and headaches, because of your incompetency.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 6902
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was great Very interactive..personal was great and very understanding
Date published: 2022-04-05
Rated 5 out of 5 by from First time user This was my first time filing taxes on my own and using Turbo Tax. It was easy to understand and a very supportive, guided experience. I read through the many notes and explanations offered through the filing process and learned quite a bit. I even accessed my prior tax documents at irs.gov. Never knew those could be accessed so easily. I'm a very satisfied turbo tax user and customer. I'll be using this again next year!
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax experience was great! The expertise to review my return and maximize deductions was fantastic throughout the process.
Date published: 2022-04-05
Rated 5 out of 5 by from awesome good and fast i liked all the free help and support
Date published: 2022-04-05
Rated 4 out of 5 by from Kool Deal Helpful user friendly guide through tax preparation process
Date published: 2022-04-05
Rated 5 out of 5 by from It’s a good tool to use Experience Was good and i will use it again next year for sure
Date published: 2022-04-05
Rated 1 out of 5 by from Not good. Very annoyed - it took forever, I owed a significant amount of taxes which makes no sense to me, and then there was no option to file with the free or basic turbo tax so I ended up paying an extra $127 for their deluxe that I didn't even want.
Date published: 2022-04-05
Rated 5 out of 5 by from Great Job New to this, but had a favorable experience. I will use this service again. Thank you
Date published: 2022-04-05
Rated 1 out of 5 by from Simplify your software (not the GUI) Multiple problems this year. Had problems with the server downloading. Program at one time had an endless loop. I ran into a problem with loosing the state return and the program trying to charge for a state that it said none was installed. Had to call customer service twice and spent 3 hours working on problems. The review process asked for things to be changed that were not in the interview and had no instructions!
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax is incompetent For the past two years, Turbo Tax has not recognized a Negative value on my K-1 form, and instead gave me the message that the amount entered was ZERO. I don't know how incompetent you have to be, not to recognize this. The field in question is a negative amount on the K-1 Form supplied by Enterprise Products Partners L.P., and I'm not going to put in a different value than what is supplied. Turbo Tax is costing me more time, money, and headaches, because of your incompetency.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 6902