TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from By far the worst experience I've had with TurboTax Married filing joint return (so same 1099-R payer to each of us for some accounts). 1. Said yes to TT dealing directly with our payer for tax info, but payer only recognized one of us in providing 1099. 2. Things went reasonably well, until final review before filing, when several questions arose on 1099s, asking for info. I'd already provided. As I re-provided the info. for each 1099 in question, I noticed my expected tax payment jumped up. I clicked on the "chat" icon to raise my concern, and it was soon obvious that the chat entity was a robot that couldn't understand the problem. It recommended talking to a person. I found the support number for a person and was connected to someone who had trouble with English. Moreover, the connection wasn't good, so it eventually became clear that this conversation would be long and perhaps eventually a referral to someone who knew more. 3. I chose to look back at my Federal return and discovered that some of my 2019 1099s had been included as a result of the final review (ergo the large bumps in expected taxes). As I recall, some of the 1099s were shown connected with the wrong person. I tossed all the erroneous entries and began on those 1099s still to be accounted for. I again said yes to TT dealing directly with my payer, and was getting payer address info. that didn't match my printed 1099s, so I fell back to entering the info. manually from the 1099s in hand. That worked, and the rest of the process appeared to go without incident. I'm tentatively confident that my Federal & State taxes were filed, and Feds paid, correctly, but this was a process that was dramatically different from all other years. The automated chat and in-person support processes weren't helpful (in-person support was especially frustrating, principally due to the lack of English skills on the part of the representative.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy and Straightforward Super easy to just answer the questions and get everything done. And if you're a repeat customer, TurboTax remembers everything from last year, which is very convenient.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax is User Friendly I use the TurboTax Free edition. It is very simple to use, has plenty of ways to clarify questions, and, of course, the price is right.
Date published: 2021-02-26
Rated 4 out of 5 by from love turbotax easy to use n fast, helpful when i make mistakes and very through service
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! The entire process was vey simple however, I did run into a small problem and was able to chat with two different experts for free. My first tax expert was very helpful but needed additional assistance so he passed my challenge along to another one of the experts that had over 20 years experience . Not only did he figure out my mistake but because of his knowledge allowed me to receive a federal/state return instead of owing $1100.00. Highly recommend this service which I was able to get thru my Credit Carma app.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is awesome! This is my 6th year using Turbo Tax. It has never let me down and always accurate.
Date published: 2021-02-26
Rated 5 out of 5 by from A++ Turbo Tax gets it done! everyone should try this!!!!!!
Date published: 2021-02-26
Rated 5 out of 5 by from Tax Experience Was Great The software was easy to use, walked me through everything. It was also easy to go back to fix something. I was done in less than 1 hour!
Date published: 2021-02-26
Rated 5 out of 5 by from Would not use anyone else. I was having a problem and I received the help I needed.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo tax your agent Amy was such a great help made my filing very easy .this was my first time doing my taxes in probably 40 years, Amy was so helpful .and she got me going and she is a wonderful employee you have working on the Turbo tax team. thank you very much Norman
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 691
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from By far the worst experience I've had with TurboTax Married filing joint return (so same 1099-R payer to each of us for some accounts). 1. Said yes to TT dealing directly with our payer for tax info, but payer only recognized one of us in providing 1099. 2. Things went reasonably well, until final review before filing, when several questions arose on 1099s, asking for info. I'd already provided. As I re-provided the info. for each 1099 in question, I noticed my expected tax payment jumped up. I clicked on the "chat" icon to raise my concern, and it was soon obvious that the chat entity was a robot that couldn't understand the problem. It recommended talking to a person. I found the support number for a person and was connected to someone who had trouble with English. Moreover, the connection wasn't good, so it eventually became clear that this conversation would be long and perhaps eventually a referral to someone who knew more. 3. I chose to look back at my Federal return and discovered that some of my 2019 1099s had been included as a result of the final review (ergo the large bumps in expected taxes). As I recall, some of the 1099s were shown connected with the wrong person. I tossed all the erroneous entries and began on those 1099s still to be accounted for. I again said yes to TT dealing directly with my payer, and was getting payer address info. that didn't match my printed 1099s, so I fell back to entering the info. manually from the 1099s in hand. That worked, and the rest of the process appeared to go without incident. I'm tentatively confident that my Federal & State taxes were filed, and Feds paid, correctly, but this was a process that was dramatically different from all other years. The automated chat and in-person support processes weren't helpful (in-person support was especially frustrating, principally due to the lack of English skills on the part of the representative.
Date published: 2021-02-26
Rated 5 out of 5 by from Easy and Straightforward Super easy to just answer the questions and get everything done. And if you're a repeat customer, TurboTax remembers everything from last year, which is very convenient.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax is User Friendly I use the TurboTax Free edition. It is very simple to use, has plenty of ways to clarify questions, and, of course, the price is right.
Date published: 2021-02-26
Rated 4 out of 5 by from love turbotax easy to use n fast, helpful when i make mistakes and very through service
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! The entire process was vey simple however, I did run into a small problem and was able to chat with two different experts for free. My first tax expert was very helpful but needed additional assistance so he passed my challenge along to another one of the experts that had over 20 years experience . Not only did he figure out my mistake but because of his knowledge allowed me to receive a federal/state return instead of owing $1100.00. Highly recommend this service which I was able to get thru my Credit Carma app.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is awesome! This is my 6th year using Turbo Tax. It has never let me down and always accurate.
Date published: 2021-02-26
Rated 5 out of 5 by from A++ Turbo Tax gets it done! everyone should try this!!!!!!
Date published: 2021-02-26
Rated 5 out of 5 by from Tax Experience Was Great The software was easy to use, walked me through everything. It was also easy to go back to fix something. I was done in less than 1 hour!
Date published: 2021-02-26
Rated 5 out of 5 by from Would not use anyone else. I was having a problem and I received the help I needed.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo tax your agent Amy was such a great help made my filing very easy .this was my first time doing my taxes in probably 40 years, Amy was so helpful .and she got me going and she is a wonderful employee you have working on the Turbo tax team. thank you very much Norman
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 691