TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great, Great Product Easy to use, easy prompts, explains are easy to understand
Date published: 2021-03-10
Rated 3 out of 5 by from The first time I've been disappointed I have used this product for many years and loved it. This year I had trouble entering information and having it save. It is also the first time my returns were rejected - even after the information was reviewed by the program. My Federal return was accepted but my state return hung in limbo for almost two weeks. I found I wasn't alone in this. When I checked with my state, they show no record of the return being received. - also a first.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is Great I always filed my own taxes and it's great and their service is excellent.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is FAST AND EASY! The step-by-step process helped me a lot and I got every cent I am entitled to!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax had a great service and simple to use I request assistant and they call me and help me with all my questions. Great service and simple to understand.
Date published: 2021-03-10
Rated 4 out of 5 by from Easy and straight forward I think that this is a better product than in years past. The steps and questions flow more logically than in the past. I think one thing Turbo tax could do better is make it easier to delete forms or have a confirmation if certain forms still apply when working on taxes over several sessions. When done in one sitting, it's fine. However, logging in/out/next day later causes some carryover of forms. Otherwise, great product and the helps are succinct and contain enough detail for the basic questions (like what is this! :))
Date published: 2021-03-10
Rated 4 out of 5 by from TurboTax is great & easy to use!!!!! TurboTax is easy to use and able to update as needed. The ability to transfer data each year is not as stressful as it was down you had to track down previous tax years.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is Awesome! Wonderful App!! Always have had a wonderful experience and professional. No hiccups for the last 6 years filing with TurboTax!!
Date published: 2021-03-10
Rated 2 out of 5 by from what happened? your fees have JUMPED up, there are forms some people don't need, but your system forces them anyway. WHAT HAPPENED? i'll go with another service next year.
Date published: 2021-03-10
Rated 5 out of 5 by from Awesome Thank you. This is a great product and very user friendly
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6895
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great, Great Product Easy to use, easy prompts, explains are easy to understand
Date published: 2021-03-10
Rated 3 out of 5 by from The first time I've been disappointed I have used this product for many years and loved it. This year I had trouble entering information and having it save. It is also the first time my returns were rejected - even after the information was reviewed by the program. My Federal return was accepted but my state return hung in limbo for almost two weeks. I found I wasn't alone in this. When I checked with my state, they show no record of the return being received. - also a first.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is Great I always filed my own taxes and it's great and their service is excellent.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is FAST AND EASY! The step-by-step process helped me a lot and I got every cent I am entitled to!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax had a great service and simple to use I request assistant and they call me and help me with all my questions. Great service and simple to understand.
Date published: 2021-03-10
Rated 4 out of 5 by from Easy and straight forward I think that this is a better product than in years past. The steps and questions flow more logically than in the past. I think one thing Turbo tax could do better is make it easier to delete forms or have a confirmation if certain forms still apply when working on taxes over several sessions. When done in one sitting, it's fine. However, logging in/out/next day later causes some carryover of forms. Otherwise, great product and the helps are succinct and contain enough detail for the basic questions (like what is this! :))
Date published: 2021-03-10
Rated 4 out of 5 by from TurboTax is great & easy to use!!!!! TurboTax is easy to use and able to update as needed. The ability to transfer data each year is not as stressful as it was down you had to track down previous tax years.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is Awesome! Wonderful App!! Always have had a wonderful experience and professional. No hiccups for the last 6 years filing with TurboTax!!
Date published: 2021-03-10
Rated 2 out of 5 by from what happened? your fees have JUMPED up, there are forms some people don't need, but your system forces them anyway. WHAT HAPPENED? i'll go with another service next year.
Date published: 2021-03-10
Rated 5 out of 5 by from Awesome Thank you. This is a great product and very user friendly
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6895