TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Have used TurboTax for years! I don't understand why anyone would hire outside tax assistance when TurboTax is so easy to use and can be done from the comfort of your couch! All you have to do is answer questions as you move through the return. Done!
Date published: 2021-03-31
Rated 4 out of 5 by from TurboTax has bugs, but no way to report them One of the biggest flaws in TurboTax is that there is no way to report bugs in the software. I ran into a infinite loop problem that prevented me from e-filing. On Schedule B, Part III, box 7a was checked "no". When attempting to e-file, I was informed that box 7a should be blank, so I was forced to go back and "fix" the problem. Going back to e-file, I was now informed that box 7a needed to be checked, again, forcing me to go back and make a change - endlessly. The problem is that TurboTax doesn't all a user to report bugs such as this.
Date published: 2021-03-31
Rated 5 out of 5 by from I love Turbo Tax Anthony was very helpful and supportive. Turbo Tax is Awesome!!!
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo Tax is an easy way to file your taxes. I found it easy to work through the online forms and complete my taxes.
Date published: 2021-03-31
Rated 5 out of 5 by from Great Tax program Great Experience doing my taxes with TurboTax this year..
Date published: 2021-03-31
Rated 4 out of 5 by from 2020 taxes always a reliable way to do taxes and I will use turbo tax again
Date published: 2021-03-31
Rated 3 out of 5 by from Turbo Tax is decent Didn't find a few things I felt were needed. Needed 7 more characters, what a pain in the butt so this is what I add.
Date published: 2021-03-31
Rated 5 out of 5 by from Easy to use and awesome product. Highly recommend. Very ez to use. I used it last year too! I recommend this product to everyone filing their own taxes.
Date published: 2021-03-31
Rated 2 out of 5 by from charging you to pay for services I think it is horrible that they charge you to use your refund to pay for their services.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax makes filing taxes a breeze Excellent Q&A approach in the Step-by-Step option. The import option even makes inclusion of complex statements easy and foolproof. The only suggestions I'd have are for the Dividends from more-than-one-state, to make it clear how to input for the state you live in vs. all others.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 6887
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Have used TurboTax for years! I don't understand why anyone would hire outside tax assistance when TurboTax is so easy to use and can be done from the comfort of your couch! All you have to do is answer questions as you move through the return. Done!
Date published: 2021-03-31
Rated 4 out of 5 by from TurboTax has bugs, but no way to report them One of the biggest flaws in TurboTax is that there is no way to report bugs in the software. I ran into a infinite loop problem that prevented me from e-filing. On Schedule B, Part III, box 7a was checked "no". When attempting to e-file, I was informed that box 7a should be blank, so I was forced to go back and "fix" the problem. Going back to e-file, I was now informed that box 7a needed to be checked, again, forcing me to go back and make a change - endlessly. The problem is that TurboTax doesn't all a user to report bugs such as this.
Date published: 2021-03-31
Rated 5 out of 5 by from I love Turbo Tax Anthony was very helpful and supportive. Turbo Tax is Awesome!!!
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo Tax is an easy way to file your taxes. I found it easy to work through the online forms and complete my taxes.
Date published: 2021-03-31
Rated 5 out of 5 by from Great Tax program Great Experience doing my taxes with TurboTax this year..
Date published: 2021-03-31
Rated 4 out of 5 by from 2020 taxes always a reliable way to do taxes and I will use turbo tax again
Date published: 2021-03-31
Rated 3 out of 5 by from Turbo Tax is decent Didn't find a few things I felt were needed. Needed 7 more characters, what a pain in the butt so this is what I add.
Date published: 2021-03-31
Rated 5 out of 5 by from Easy to use and awesome product. Highly recommend. Very ez to use. I used it last year too! I recommend this product to everyone filing their own taxes.
Date published: 2021-03-31
Rated 2 out of 5 by from charging you to pay for services I think it is horrible that they charge you to use your refund to pay for their services.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax makes filing taxes a breeze Excellent Q&A approach in the Step-by-Step option. The import option even makes inclusion of complex statements easy and foolproof. The only suggestions I'd have are for the Dividends from more-than-one-state, to make it clear how to input for the state you live in vs. all others.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 6887