TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Tamzilla88 from
AMAZING YEAR AFTER YEAR!
Been filling my taxes with TurboTax for years and the amount of support they provide as well as the ease of use is worth every penny. And it's affordable!
Date published: 2022-04-15
Rated 5 out of 5 by
Captgoo from
Awesome
I did engage with 2 experts and they were super helpful!
Date published: 2022-04-15
Rated 5 out of 5 by
Red413 from
Turbotax is Great!!
Turbotax is easy to use. It is a great way to get your taxes completed in a timely manner. The live consultant, Jackie, is very helpful at the end. Fantastic product and people to work with.
Date published: 2022-04-15
Rated 4 out of 5 by
Salvolino from
Great product/service, lack user friendliness
The overall customer service and tax accountant's experience are great. The process itself and what the users should expect in each step are not clear. I had issue on seeing the tax document prepared by the accountant before check out, and contacted Turbotax. Took several attempts for accountant to try uploads and eventually fixed the issue. It was not pleasant as it was too close to IRS deadline.
Date published: 2022-04-15
Rated 5 out of 5 by
Jamesratkin from
Easy
Easy to use and quick responses from the Turbo Tax team.
Date published: 2022-04-15
Rated 4 out of 5 by
FTeam16 from
Turbo Tax is pretty kool to use.
Easy to navigate. I did not have any problems filing my taxes once I created an account. I also was able to quickly file my daughter's taxes. She received her refund about two weeks afterwards.
Date published: 2022-04-15
Rated 5 out of 5 by
Hoks84 from
Thank you
It's been good to work with you and saving my returns each year is awesome
Date published: 2022-04-15
Rated 3 out of 5 by
nownowaynow from
ok
it was ok it was ok it was ok it was ok it was ok it was ok
Date published: 2022-04-15
Rated 5 out of 5 by
Jusredoit1 from
very good experience
Only exception for me was about ACA insurance. Your question "choose no if you did not have ACA or was not insured". I am insured but not with ACA. even on this form "Your family: I have kids but not at home. I'm 76
Date published: 2022-04-15
Rated 5 out of 5 by
Schlieman from
Straight-forward
Relatively simple and quick process, even with State processing.
All TurboTax® Offerings Reviews - Page 6887
Date published: 2022-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Tamzilla88 from
AMAZING YEAR AFTER YEAR!
Been filling my taxes with TurboTax for years and the amount of support they provide as well as the ease of use is worth every penny. And it's affordable!
Date published: 2022-04-15
Rated 5 out of 5 by
Captgoo from
Awesome
I did engage with 2 experts and they were super helpful!
Date published: 2022-04-15
Rated 5 out of 5 by
Red413 from
Turbotax is Great!!
Turbotax is easy to use. It is a great way to get your taxes completed in a timely manner. The live consultant, Jackie, is very helpful at the end. Fantastic product and people to work with.
Date published: 2022-04-15
Rated 4 out of 5 by
Salvolino from
Great product/service, lack user friendliness
The overall customer service and tax accountant's experience are great. The process itself and what the users should expect in each step are not clear. I had issue on seeing the tax document prepared by the accountant before check out, and contacted Turbotax. Took several attempts for accountant to try uploads and eventually fixed the issue. It was not pleasant as it was too close to IRS deadline.
Date published: 2022-04-15
Rated 5 out of 5 by
Jamesratkin from
Easy
Easy to use and quick responses from the Turbo Tax team.
Date published: 2022-04-15
Rated 4 out of 5 by
FTeam16 from
Turbo Tax is pretty kool to use.
Easy to navigate. I did not have any problems filing my taxes once I created an account. I also was able to quickly file my daughter's taxes. She received her refund about two weeks afterwards.
Date published: 2022-04-15
Rated 5 out of 5 by
Hoks84 from
Thank you
It's been good to work with you and saving my returns each year is awesome
Date published: 2022-04-15
Rated 3 out of 5 by
nownowaynow from
ok
it was ok it was ok it was ok it was ok it was ok it was ok
Date published: 2022-04-15
Rated 5 out of 5 by
Jusredoit1 from
very good experience
Only exception for me was about ACA insurance. Your question "choose no if you did not have ACA or was not insured". I am insured but not with ACA. even on this form "Your family: I have kids but not at home. I'm 76
Date published: 2022-04-15
Rated 5 out of 5 by
Schlieman from
Straight-forward
Relatively simple and quick process, even with State processing.
All TurboTax® Offerings Reviews - Page 6887
Date published: 2022-04-15