TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax Is Helpful A lot of the questions are repetitive and takes longer to complete the return than it should. When updating information and you click on the option to update all, the system asks you questions on each item and then takes you back to the main screen for the next item. It would be helpful if you could answer all the questions for that section without having to click start for each item.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax is exellent Turbo Tax is awesome. I use their services every year and never had a problem.
Date published: 2021-04-07
Rated 2 out of 5 by from This Year's Turbo Tax had Issues! I have been using Turbo Tax for years and never run into the issues I have this year. I used TT to do my daughter's taxes without a problem. Then all of a sudden it would not allow me to open without the product key, but when I put the key in it would not accept it. After 7 hours on the phone with support (over two days) then being sent to research, after installing and uninstalling a new program seven times, I did not get any answers! I found out finally on my own that I cannot have a flash drive in my external port----that was it! Seven hours of support and no one asked me if I had a flash drive in my computer! I think you need to let consumers know this next year!
Date published: 2021-04-07
Rated 5 out of 5 by from simple and easy My taxes are simple and straight forward but this software makes it easy because year after year it's the same thing and Turbo Tax retains unnecessary repeated typing of information and does the math and knows more about taxes than I do. You really cant go wrong with simplicity.
Date published: 2021-04-07
Rated 5 out of 5 by from Love the year over year carry over and comparisons Really satisfied - I want to really understand my taxes so I self-prepare and TurboTax makes that possible.
Date published: 2021-04-07
Rated 5 out of 5 by from Super easy even with owning a business I just love some of the suggestions to maximize our return.
Date published: 2021-04-07
Rated 4 out of 5 by from easy to use very easy to use and walked me through all areas of my return
Date published: 2021-04-07
Rated 5 out of 5 by from Very Good Application Very easy t work on it. I like the application. Thanks
Date published: 2021-04-07
Rated 2 out of 5 by from Turbotax software glitch won't let me e-file. I have been using Turbotax for over 15 years. This year, the software wouldn't let me e-file due to something it said I was doing which I was not. I called customer service several times and every time got a different reason why. Finally, the last person said to delete a few forms I didn't need and it still says I cannot e-file. After googling the problem, it seems they had the same problem last year and the year before. From what I understood, they eventually fixed the issue in the previous years. But it is now April 6th, and this year's problem still exists. I did not want to print and mail my returns; it is unacceptable that due to their software glitch, I have to. Turbotax, please listen to your customers or I will definitely be looking at purchasing a different tax software next time.
Date published: 2021-04-07
Rated 5 out of 5 by from worked well as expected we've used a turbotax product since 2007 and have always been pleased
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 6860
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Is Helpful A lot of the questions are repetitive and takes longer to complete the return than it should. When updating information and you click on the option to update all, the system asks you questions on each item and then takes you back to the main screen for the next item. It would be helpful if you could answer all the questions for that section without having to click start for each item.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax is exellent Turbo Tax is awesome. I use their services every year and never had a problem.
Date published: 2021-04-07
Rated 2 out of 5 by from This Year's Turbo Tax had Issues! I have been using Turbo Tax for years and never run into the issues I have this year. I used TT to do my daughter's taxes without a problem. Then all of a sudden it would not allow me to open without the product key, but when I put the key in it would not accept it. After 7 hours on the phone with support (over two days) then being sent to research, after installing and uninstalling a new program seven times, I did not get any answers! I found out finally on my own that I cannot have a flash drive in my external port----that was it! Seven hours of support and no one asked me if I had a flash drive in my computer! I think you need to let consumers know this next year!
Date published: 2021-04-07
Rated 5 out of 5 by from simple and easy My taxes are simple and straight forward but this software makes it easy because year after year it's the same thing and Turbo Tax retains unnecessary repeated typing of information and does the math and knows more about taxes than I do. You really cant go wrong with simplicity.
Date published: 2021-04-07
Rated 5 out of 5 by from Love the year over year carry over and comparisons Really satisfied - I want to really understand my taxes so I self-prepare and TurboTax makes that possible.
Date published: 2021-04-07
Rated 5 out of 5 by from Super easy even with owning a business I just love some of the suggestions to maximize our return.
Date published: 2021-04-07
Rated 4 out of 5 by from easy to use very easy to use and walked me through all areas of my return
Date published: 2021-04-07
Rated 5 out of 5 by from Very Good Application Very easy t work on it. I like the application. Thanks
Date published: 2021-04-07
Rated 2 out of 5 by from Turbotax software glitch won't let me e-file. I have been using Turbotax for over 15 years. This year, the software wouldn't let me e-file due to something it said I was doing which I was not. I called customer service several times and every time got a different reason why. Finally, the last person said to delete a few forms I didn't need and it still says I cannot e-file. After googling the problem, it seems they had the same problem last year and the year before. From what I understood, they eventually fixed the issue in the previous years. But it is now April 6th, and this year's problem still exists. I did not want to print and mail my returns; it is unacceptable that due to their software glitch, I have to. Turbotax, please listen to your customers or I will definitely be looking at purchasing a different tax software next time.
Date published: 2021-04-07
Rated 5 out of 5 by from worked well as expected we've used a turbotax product since 2007 and have always been pleased
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 6860