TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Turbo Tax got REAL bad We've used turbotax forever it seems with no issues until this year. Whatever new update they did looked good at first, but as we went through the process it became clear how bad it was. We had to keep re-entering info, questions on California return made no sense, we made two phone calls to help desk(they were nice, but did not have full solutions for us), and after 6.5hrs later we were finally finished. We are going to ask for refund, $300 fee this year (see how that goes) but we are NEVER using turbotax again!
Date published: 2021-03-13
Rated 5 out of 5 by from great service turbo tax was fast and easy. They also helped me get the most return possible.
Date published: 2021-03-13
Rated 3 out of 5 by from More Confusing i have used Turbo Tax for a few years.I did not enjoy using it this year at all. I was confused, and I only had 4 entries to make. I took the standard deduction. It should have been a breeze. Different format this year. You must want to sell the $30 version.
Date published: 2021-03-13
Rated 5 out of 5 by from is practical an simple good app, simple to use and easy to understand, Very recommended
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use and great experience. This is probably 7th or 8th year I have used Turbo Tax and its is great. I really like filing e-file and doing this with y'all because you make it so easy and I feel confident it is correct.
Date published: 2021-03-13
Rated 5 out of 5 by from Gets the Job Done Easy enough to use, happy with the basic free service!
Date published: 2021-03-13
Rated 5 out of 5 by from Very user friendly Each step was explained easy to understand. Helped locate all information needed
Date published: 2021-03-13
Rated 3 out of 5 by from SEC 179- what a pain There was no clear guidance for fixing the issue in sec 179 even working with a turbo tax CPA it took more than an hour to get resolved
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is Great Very Simple and Easy to use Turbo Tax is awesome !!!
Date published: 2021-03-13
Rated 4 out of 5 by from Very Simple and Fairly Fast The process guides you through everything step by step. I wish there were a few more explanations about how to answer questions.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6758
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo Tax got REAL bad We've used turbotax forever it seems with no issues until this year. Whatever new update they did looked good at first, but as we went through the process it became clear how bad it was. We had to keep re-entering info, questions on California return made no sense, we made two phone calls to help desk(they were nice, but did not have full solutions for us), and after 6.5hrs later we were finally finished. We are going to ask for refund, $300 fee this year (see how that goes) but we are NEVER using turbotax again!
Date published: 2021-03-13
Rated 5 out of 5 by from great service turbo tax was fast and easy. They also helped me get the most return possible.
Date published: 2021-03-13
Rated 3 out of 5 by from More Confusing i have used Turbo Tax for a few years.I did not enjoy using it this year at all. I was confused, and I only had 4 entries to make. I took the standard deduction. It should have been a breeze. Different format this year. You must want to sell the $30 version.
Date published: 2021-03-13
Rated 5 out of 5 by from is practical an simple good app, simple to use and easy to understand, Very recommended
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use and great experience. This is probably 7th or 8th year I have used Turbo Tax and its is great. I really like filing e-file and doing this with y'all because you make it so easy and I feel confident it is correct.
Date published: 2021-03-13
Rated 5 out of 5 by from Gets the Job Done Easy enough to use, happy with the basic free service!
Date published: 2021-03-13
Rated 5 out of 5 by from Very user friendly Each step was explained easy to understand. Helped locate all information needed
Date published: 2021-03-13
Rated 3 out of 5 by from SEC 179- what a pain There was no clear guidance for fixing the issue in sec 179 even working with a turbo tax CPA it took more than an hour to get resolved
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is Great Very Simple and Easy to use Turbo Tax is awesome !!!
Date published: 2021-03-13
Rated 4 out of 5 by from Very Simple and Fairly Fast The process guides you through everything step by step. I wish there were a few more explanations about how to answer questions.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6758