TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax makes filing simple It was easy and quick. One less headache to worry about.
Date published: 2021-04-05
Rated 5 out of 5 by from turbotax the vest yall the best,my first time filing taxes and you made it look so easy
Date published: 2021-04-05
Rated 5 out of 5 by from Quick, Easy to Use Having never actually filed my own taxes before, Turbo Tax made everything quick and easy. I appreciated the explanations for all possible deductions and additions.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax is great I have used turbo tax for many years and have always been pleased with how complete and easy they are to use.
Date published: 2021-04-05
Rated 5 out of 5 by from Easy and Intuitive Helped me with every step after COVID couldn't have been easier.
Date published: 2021-04-05
Rated 5 out of 5 by from Excellent phone support and on-line explanations Staff on phone and Turbo Tax help and explanations were all excellent. Only problem was initially I was unable to find the help number to talk to a person. I looked in my prior year information and found the Turbo Tax help phone number
Date published: 2021-04-05
Rated 1 out of 5 by from Nothing But Trouble I had many problems filing a TT for Business TRUST return. First the program wasn't transferring my inputs to K-1 forms. Then the program wouldn't fill my signature on to the required form for filing electronically. I spoke to customer service at least ten times and although the agents were caring, informative and very interested in resolving the issues I ended up filling the forms in manually. I needed to mail my return to the IRS. This was a simple return which instead of taking less than an hour to complete, ended taking many days.
Date published: 2021-04-05
Rated 5 out of 5 by from Easy to use and live professionals are fantastic! The information was so easy to fill in and there are so many helpful hints throughout. When I ran into a problem, I racked my brains and finally signed up for Live. The accountant was able to figure out the problem fairly quickly and I was able to file that day.
Date published: 2021-04-05
Rated 5 out of 5 by from Great Program Very easy to use. Loaded with helpful information.
Date published: 2021-04-05
Rated 2 out of 5 by from Turbo Tax software is barely fair TurboTax software is such a black box that their specialists don't know what's wrong with how it works. It keeps failing to identify the users using AGI and has no way of choosing a different method (for spouses).
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 6747
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax makes filing simple It was easy and quick. One less headache to worry about.
Date published: 2021-04-05
Rated 5 out of 5 by from turbotax the vest yall the best,my first time filing taxes and you made it look so easy
Date published: 2021-04-05
Rated 5 out of 5 by from Quick, Easy to Use Having never actually filed my own taxes before, Turbo Tax made everything quick and easy. I appreciated the explanations for all possible deductions and additions.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax is great I have used turbo tax for many years and have always been pleased with how complete and easy they are to use.
Date published: 2021-04-05
Rated 5 out of 5 by from Easy and Intuitive Helped me with every step after COVID couldn't have been easier.
Date published: 2021-04-05
Rated 5 out of 5 by from Excellent phone support and on-line explanations Staff on phone and Turbo Tax help and explanations were all excellent. Only problem was initially I was unable to find the help number to talk to a person. I looked in my prior year information and found the Turbo Tax help phone number
Date published: 2021-04-05
Rated 1 out of 5 by from Nothing But Trouble I had many problems filing a TT for Business TRUST return. First the program wasn't transferring my inputs to K-1 forms. Then the program wouldn't fill my signature on to the required form for filing electronically. I spoke to customer service at least ten times and although the agents were caring, informative and very interested in resolving the issues I ended up filling the forms in manually. I needed to mail my return to the IRS. This was a simple return which instead of taking less than an hour to complete, ended taking many days.
Date published: 2021-04-05
Rated 5 out of 5 by from Easy to use and live professionals are fantastic! The information was so easy to fill in and there are so many helpful hints throughout. When I ran into a problem, I racked my brains and finally signed up for Live. The accountant was able to figure out the problem fairly quickly and I was able to file that day.
Date published: 2021-04-05
Rated 5 out of 5 by from Great Program Very easy to use. Loaded with helpful information.
Date published: 2021-04-05
Rated 2 out of 5 by from Turbo Tax software is barely fair TurboTax software is such a black box that their specialists don't know what's wrong with how it works. It keeps failing to identify the users using AGI and has no way of choosing a different method (for spouses).
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 6747