TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Losing confidence in TurboTax Online Premier I have used turbo tax for at least 5 years. But for the second year in a row, I struggled to find where to enter my federal estimated tax payments. Early in the program, it asked me to check yes or no whether I made estimated tax payments. I checked yes. Then the program never prompted me to enter any estimated tax payments. I got to the end of the program, and was informed by TurboTax that I was assessed an underpayment penalty of $492. So I used the program's search tool to figure out where to go back to and enter my estimated tax payments. I entered those estimated tax payments, and the program then recalculated my tax owed and my underpayment penalty and told me that I owed a $8 underpayment penalty. I was satisfied with that, but then when I got to the end and reviewed my federal return before filing, I saw that I had a $492 underpayment penalty again. I called TurboTax's helpline and the representative listened to my concern and said that she was transferring me to a TurboTax Expert to help me at no charge. The call transferred, and I got an automatic message asking me if I wanted to purchase TurboTax expert service. I asked for a representative, but the automatic message only wanted a yes or no answer and eventually disconnected me. So I got no help. My only recourse was to go back and start again with deleting my estimated tax information and re-entering it and going through all of the subsequent steps again. This was very frustrating. Even more frustrating is that I identified the difficulty with entering estimated tax payments in my TurboTax review last year after filing my 2020 return and had to endure the same problem this year. Additionally, I did not like being asked to purchase tax expert advice several times during the income tax program. One time is sufficient to ask me about whether I want an upcharge, not several times. As a result of my loss of confidence in TurboTax, I am considering using HRBlock online tax prep service next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Very easy and fast Doing my return today, I did run into a question and used the chat feature. The expert stayed on with me until everything was resolved and was extremely helpful.
Date published: 2022-02-27
Rated 5 out of 5 by from Quick and Easy Great ease of use and walk thru scenarios. I feel it covers all the legalities.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is owsome Easy to do it, great time to do it Completed information privacy
Date published: 2022-02-27
Rated 4 out of 5 by from Great It appears easier than previous versions thank you
Date published: 2022-02-27
Rated 5 out of 5 by from Easy peasy Very easy and quick to use for my simple returns TY
Date published: 2022-02-27
Rated 5 out of 5 by from Turbotax was easy to use I've never done taxes before and turbo tax made it easy
Date published: 2022-02-27
Rated 5 out of 5 by from Young Adult/ College Student Friendly As a person who just turned 18 and recently just got a part-time job and attend school full time, turbo tax was very helpful and friendly in filing my taxes, they explained each step along the way and always offered expert help when needed. I will use it for next year!
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great It was thorough and easy to follow and very helpful!
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax makes life easy! TurboTax really helps me understand what deductions I qualify for and how to maximize the money I get to keep from my earnings.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6739
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Losing confidence in TurboTax Online Premier I have used turbo tax for at least 5 years. But for the second year in a row, I struggled to find where to enter my federal estimated tax payments. Early in the program, it asked me to check yes or no whether I made estimated tax payments. I checked yes. Then the program never prompted me to enter any estimated tax payments. I got to the end of the program, and was informed by TurboTax that I was assessed an underpayment penalty of $492. So I used the program's search tool to figure out where to go back to and enter my estimated tax payments. I entered those estimated tax payments, and the program then recalculated my tax owed and my underpayment penalty and told me that I owed a $8 underpayment penalty. I was satisfied with that, but then when I got to the end and reviewed my federal return before filing, I saw that I had a $492 underpayment penalty again. I called TurboTax's helpline and the representative listened to my concern and said that she was transferring me to a TurboTax Expert to help me at no charge. The call transferred, and I got an automatic message asking me if I wanted to purchase TurboTax expert service. I asked for a representative, but the automatic message only wanted a yes or no answer and eventually disconnected me. So I got no help. My only recourse was to go back and start again with deleting my estimated tax information and re-entering it and going through all of the subsequent steps again. This was very frustrating. Even more frustrating is that I identified the difficulty with entering estimated tax payments in my TurboTax review last year after filing my 2020 return and had to endure the same problem this year. Additionally, I did not like being asked to purchase tax expert advice several times during the income tax program. One time is sufficient to ask me about whether I want an upcharge, not several times. As a result of my loss of confidence in TurboTax, I am considering using HRBlock online tax prep service next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Very easy and fast Doing my return today, I did run into a question and used the chat feature. The expert stayed on with me until everything was resolved and was extremely helpful.
Date published: 2022-02-27
Rated 5 out of 5 by from Quick and Easy Great ease of use and walk thru scenarios. I feel it covers all the legalities.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is owsome Easy to do it, great time to do it Completed information privacy
Date published: 2022-02-27
Rated 4 out of 5 by from Great It appears easier than previous versions thank you
Date published: 2022-02-27
Rated 5 out of 5 by from Easy peasy Very easy and quick to use for my simple returns TY
Date published: 2022-02-27
Rated 5 out of 5 by from Turbotax was easy to use I've never done taxes before and turbo tax made it easy
Date published: 2022-02-27
Rated 5 out of 5 by from Young Adult/ College Student Friendly As a person who just turned 18 and recently just got a part-time job and attend school full time, turbo tax was very helpful and friendly in filing my taxes, they explained each step along the way and always offered expert help when needed. I will use it for next year!
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great It was thorough and easy to follow and very helpful!
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax makes life easy! TurboTax really helps me understand what deductions I qualify for and how to maximize the money I get to keep from my earnings.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6739