TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax is very helpful It is very helpful, but I wish that it would tell you tell you ahead of time what you will need to pay for and what is free. It's fairly inexpensive still, but it would just be nice to know.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Deluxe Great program. Walks you thru everything and has explanations when you need them.
Date published: 2021-04-03
Rated 2 out of 5 by from Could Be Made Easier to Use I've used Turbo Tax for many years. I see very little difference from one year to another in appearance and function. Most frustrating is the software doesn't remember the majority of answers from previous years. There are many yes/no questions. It would be helpful to show how these questions were answered in previous years. More importantly, there are many times when I've answered a particular question as "yes", yet the software defaults to a "no" (or vice versa). It would be best to show last years response or most commonly answered as "yes or no".
Date published: 2021-04-03
Rated 5 out of 5 by from Trustworthy, Dependable I have used Turbo Tax for many years and have every confidence that my taxes are done right.
Date published: 2021-04-03
Rated 5 out of 5 by from turbotax is great great nd easy as 123 i love turbotax been using it for years
Date published: 2021-04-03
Rated 3 out of 5 by from Needs a little work Trying to get help is impossible! Each year you say it has improved. You have a help forum but any question I have ever had never seems to be an answer for.
Date published: 2021-04-03
Rated 2 out of 5 by from Lacks import & 1041 OID forms tht are normal IRS f Big headache every year - these forms on on TT Premier for my personal return, why no on 1041 Download?
Date published: 2021-04-03
Rated 2 out of 5 by from Gone downhill Need a better treatment of Treasury Inflation Protected Securities (TIPS). The cost basis of this type of security is affected by the annual taxation of the appreciation of the principal amount. There needs to be some way to find this out within TurboTax. Also, in the Home energy credits section, that installation of a new energy-efficient AC unit is hidden under "building property" but a furnace is treated as a separate line item. I spent unnecessary time trying to figure this out. They both should be treated as separate, individual entries.
Date published: 2021-04-03
Rated 5 out of 5 by from so easy it's so easy to use turbo tax... love it and have used it for several years, for our family and my grown kids who can file now.
Date published: 2021-04-03
Rated 5 out of 5 by from thank you turbotax i was simple and helpful. step by step instructions and easy help butttons
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6701
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is very helpful It is very helpful, but I wish that it would tell you tell you ahead of time what you will need to pay for and what is free. It's fairly inexpensive still, but it would just be nice to know.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Deluxe Great program. Walks you thru everything and has explanations when you need them.
Date published: 2021-04-03
Rated 2 out of 5 by from Could Be Made Easier to Use I've used Turbo Tax for many years. I see very little difference from one year to another in appearance and function. Most frustrating is the software doesn't remember the majority of answers from previous years. There are many yes/no questions. It would be helpful to show how these questions were answered in previous years. More importantly, there are many times when I've answered a particular question as "yes", yet the software defaults to a "no" (or vice versa). It would be best to show last years response or most commonly answered as "yes or no".
Date published: 2021-04-03
Rated 5 out of 5 by from Trustworthy, Dependable I have used Turbo Tax for many years and have every confidence that my taxes are done right.
Date published: 2021-04-03
Rated 5 out of 5 by from turbotax is great great nd easy as 123 i love turbotax been using it for years
Date published: 2021-04-03
Rated 3 out of 5 by from Needs a little work Trying to get help is impossible! Each year you say it has improved. You have a help forum but any question I have ever had never seems to be an answer for.
Date published: 2021-04-03
Rated 2 out of 5 by from Lacks import & 1041 OID forms tht are normal IRS f Big headache every year - these forms on on TT Premier for my personal return, why no on 1041 Download?
Date published: 2021-04-03
Rated 2 out of 5 by from Gone downhill Need a better treatment of Treasury Inflation Protected Securities (TIPS). The cost basis of this type of security is affected by the annual taxation of the appreciation of the principal amount. There needs to be some way to find this out within TurboTax. Also, in the Home energy credits section, that installation of a new energy-efficient AC unit is hidden under "building property" but a furnace is treated as a separate line item. I spent unnecessary time trying to figure this out. They both should be treated as separate, individual entries.
Date published: 2021-04-03
Rated 5 out of 5 by from so easy it's so easy to use turbo tax... love it and have used it for several years, for our family and my grown kids who can file now.
Date published: 2021-04-03
Rated 5 out of 5 by from thank you turbotax i was simple and helpful. step by step instructions and easy help butttons
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6701