TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Program was excellent had Program was excellent, had a transmission error on Fed return and program walked me right through the repair and retransmission
Date published: 2021-03-11
Rated 2 out of 5 by from Not impressed There is often too much information that is not applicable and sometimes it would be helpful to just speak to someone and ask them if I followed the correct prompts, but you have to pay extra on top of all the other fees. I would rather just sit down with someone next year and explain everything and pay them to do it and know it is correct.
Date published: 2021-03-11
Rated 4 out of 5 by from Was very good It was good, took a while to figure a few things out but very helpful
Date published: 2021-03-11
Rated 5 out of 5 by from TurboxTax is fantastic! Importing last year's return is a big time saver. Efficient software.
Date published: 2021-03-11
Rated 4 out of 5 by from Turbo tax review The program gave me some trouble. The helper was awesome.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is very easy to use. I am fortunate to have the correct OS when TurboTax is released. However, I'm sure there are other people how cannot upgrade as easily. Perhaps TurboTax will look at slowing their OS upgrades or offer something compatible to people who have older OS systems.
Date published: 2021-03-11
Rated 4 out of 5 by from TT Is fairly simple to understand Extremely safe and straight forward generally easy to use
Date published: 2021-03-11
Rated 3 out of 5 by from Not As Good Turbotax used to be a lot easier to maneuver through it. It has very little directions now, and the flow is harder to follow. Years ago it was $60. Now the simple Fed and State filing is $140.
Date published: 2021-03-11
Rated 4 out of 5 by from Intro Very helpful walk throught! Thank you Turbo Tax!!!!
Date published: 2021-03-11
Rated 3 out of 5 by from Rejected Fed return We have been using TurboTax Deluxe for years to do my taxes along with my family's taxes. For what ever reason the federal taxes I tried filing for one of my family members was "rejected". The reason given (from Turbo Tax I assume) was the 2019 AGI or Pin number didn't match what the IRS had on file. I then opened an IRS account to try and determine what is going on and found that both the AGI and Pin numbers matched exactly. This was a very time consuming, stressful and confusing tax filing to say the least. I'm very disappointed with the product
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6688
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Program was excellent had Program was excellent, had a transmission error on Fed return and program walked me right through the repair and retransmission
Date published: 2021-03-11
Rated 2 out of 5 by from Not impressed There is often too much information that is not applicable and sometimes it would be helpful to just speak to someone and ask them if I followed the correct prompts, but you have to pay extra on top of all the other fees. I would rather just sit down with someone next year and explain everything and pay them to do it and know it is correct.
Date published: 2021-03-11
Rated 4 out of 5 by from Was very good It was good, took a while to figure a few things out but very helpful
Date published: 2021-03-11
Rated 5 out of 5 by from TurboxTax is fantastic! Importing last year's return is a big time saver. Efficient software.
Date published: 2021-03-11
Rated 4 out of 5 by from Turbo tax review The program gave me some trouble. The helper was awesome.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is very easy to use. I am fortunate to have the correct OS when TurboTax is released. However, I'm sure there are other people how cannot upgrade as easily. Perhaps TurboTax will look at slowing their OS upgrades or offer something compatible to people who have older OS systems.
Date published: 2021-03-11
Rated 4 out of 5 by from TT Is fairly simple to understand Extremely safe and straight forward generally easy to use
Date published: 2021-03-11
Rated 3 out of 5 by from Not As Good Turbotax used to be a lot easier to maneuver through it. It has very little directions now, and the flow is harder to follow. Years ago it was $60. Now the simple Fed and State filing is $140.
Date published: 2021-03-11
Rated 4 out of 5 by from Intro Very helpful walk throught! Thank you Turbo Tax!!!!
Date published: 2021-03-11
Rated 3 out of 5 by from Rejected Fed return We have been using TurboTax Deluxe for years to do my taxes along with my family's taxes. For what ever reason the federal taxes I tried filing for one of my family members was "rejected". The reason given (from Turbo Tax I assume) was the 2019 AGI or Pin number didn't match what the IRS had on file. I then opened an IRS account to try and determine what is going on and found that both the AGI and Pin numbers matched exactly. This was a very time consuming, stressful and confusing tax filing to say the least. I'm very disappointed with the product
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6688