TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Great product for my C corporation Great product but it would be infinitely easier if it was integrated to QuickBooks online so that the export/import steps into the desktop version could be skipped. I'm only sorry that I've been paying my accountant for the last 17 years to do this filing for me.
Date published: 2021-03-13
Rated 1 out of 5 by from Never asked for Identity Protection PIN You walked me through the entire process, but never asked for the PIN. My efile is rejected. How many years will it take for you to include the PIN in the process. I am trying another product from now on...
Date published: 2021-03-13
Rated 5 out of 5 by from turbo tax is awesome easy to use and helps me understand what I want to do
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is Great and easy! First time user it is great really easy! I will be using them again.
Date published: 2021-03-13
Rated 3 out of 5 by from Turbo Tax Business 2020 is Difficult to Use Turbo Tax Business for 2020 has many exceptions for how to enter data which causes confusion and doubt as to whether your return is correct. It also is not recognizing/saving a change to a yes or no question about whether you want to reconcile retained earnings on Schedule M-1. I initially marked yes, then changed it back to no, but the program is still trying to tell me what to do to enter data on Schedule M-1, and as a result is showing the return has errors when it does not.
Date published: 2021-03-13
Rated 5 out of 5 by from Love turbo tax Fast easy and simple I love it and will keep using turbotax for my taxes.
Date published: 2021-03-13
Rated 2 out of 5 by from Trouble with Turbotax and Microsoft We finished filling out all the information in Turbotax on the computer, then were unable to do the required "update" due to a "Microsoft installer error 1316." Upon researching this seems to be a common problem. We had to find and use an old computer and redo everything. It was such a mess and took way too much time.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbotax is awesome Its free, easy to use, helps guide you along, double checks everything, gets you the best refund.
Date published: 2021-03-13
Rated 4 out of 5 by from Nice Easy to work with. Kept closing out and I had to sign in three times.
Date published: 2021-03-13
Rated 4 out of 5 by from Painless All of the tension and stress that comes with filing taxes was minimized by the easy and useful information and prompts provided
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6649
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great product for my C corporation Great product but it would be infinitely easier if it was integrated to QuickBooks online so that the export/import steps into the desktop version could be skipped. I'm only sorry that I've been paying my accountant for the last 17 years to do this filing for me.
Date published: 2021-03-13
Rated 1 out of 5 by from Never asked for Identity Protection PIN You walked me through the entire process, but never asked for the PIN. My efile is rejected. How many years will it take for you to include the PIN in the process. I am trying another product from now on...
Date published: 2021-03-13
Rated 5 out of 5 by from turbo tax is awesome easy to use and helps me understand what I want to do
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is Great and easy! First time user it is great really easy! I will be using them again.
Date published: 2021-03-13
Rated 3 out of 5 by from Turbo Tax Business 2020 is Difficult to Use Turbo Tax Business for 2020 has many exceptions for how to enter data which causes confusion and doubt as to whether your return is correct. It also is not recognizing/saving a change to a yes or no question about whether you want to reconcile retained earnings on Schedule M-1. I initially marked yes, then changed it back to no, but the program is still trying to tell me what to do to enter data on Schedule M-1, and as a result is showing the return has errors when it does not.
Date published: 2021-03-13
Rated 5 out of 5 by from Love turbo tax Fast easy and simple I love it and will keep using turbotax for my taxes.
Date published: 2021-03-13
Rated 2 out of 5 by from Trouble with Turbotax and Microsoft We finished filling out all the information in Turbotax on the computer, then were unable to do the required "update" due to a "Microsoft installer error 1316." Upon researching this seems to be a common problem. We had to find and use an old computer and redo everything. It was such a mess and took way too much time.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbotax is awesome Its free, easy to use, helps guide you along, double checks everything, gets you the best refund.
Date published: 2021-03-13
Rated 4 out of 5 by from Nice Easy to work with. Kept closing out and I had to sign in three times.
Date published: 2021-03-13
Rated 4 out of 5 by from Painless All of the tension and stress that comes with filing taxes was minimized by the easy and useful information and prompts provided
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6649