TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Consistently great Thank you for continuing to offer exceptional service and support!
Date published: 2022-02-27
Rated 3 out of 5 by from Turbotax is interesting Started filing my taxes which is usually free for military and then offered to upgrade to premier which the first price shown was way less than the price shown once they saw how much my refund was, so I ended up having to pay $200 for their services this year and I am pretty disappointed. I think the original upgrade price before I started was like $50 or $56. Will reconsider who I use next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Excellent and simple, very helpful No I did not engage with anyone, I did it all my self because TurboTax Tax is absolutely simple and practical.
Date published: 2022-02-27
Rated 5 out of 5 by from quick and easy So easy to do and follow with tons of guidance if needed
Date published: 2022-02-27
Rated 5 out of 5 by from i have used TT off and on over the years. Today I used Turbo Tax Live Expert. Miss Homa was an invaluable assistance on insuring I had done everything right. I had some questions about pensions and retirement distributions and she was the expert. Perfect.
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great. I've been using TurboTax for many years. It's always been easy to use, convenient, and correct.
Date published: 2022-02-27
Rated 4 out of 5 by from Great 'tax pro' support - wonderful interaction The 'tax pro' I worked with was incredibly helpful. She answered all of my questions and provided educational guidance, which left me much more knowledgable about why my refund was so different from years past. Additionally, she provided me with information that I could reference for 2022, as my income situation will be different in the year ahead. Again, great interaction with the live tax expert.
Date published: 2022-02-27
Rated 5 out of 5 by from Super user friendly Really quick and easy. Only took about 15 min. Low stress.
Date published: 2022-02-27
Rated 4 out of 5 by from saved me time and effort There were several times when I needed explanations and there was not help within the program requiring me to seek help from the internet. I am not interested in a dialogue with live chat. Also it took almost three hours to load the program requiring several attempts and your support page. this is the 15th year that I have used your program and the first time that I experienced freezing or lack of instructions.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to Use Easy to use, hassle free e-filing. would recommend.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6595
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Consistently great Thank you for continuing to offer exceptional service and support!
Date published: 2022-02-27
Rated 3 out of 5 by from Turbotax is interesting Started filing my taxes which is usually free for military and then offered to upgrade to premier which the first price shown was way less than the price shown once they saw how much my refund was, so I ended up having to pay $200 for their services this year and I am pretty disappointed. I think the original upgrade price before I started was like $50 or $56. Will reconsider who I use next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Excellent and simple, very helpful No I did not engage with anyone, I did it all my self because TurboTax Tax is absolutely simple and practical.
Date published: 2022-02-27
Rated 5 out of 5 by from quick and easy So easy to do and follow with tons of guidance if needed
Date published: 2022-02-27
Rated 5 out of 5 by from i have used TT off and on over the years. Today I used Turbo Tax Live Expert. Miss Homa was an invaluable assistance on insuring I had done everything right. I had some questions about pensions and retirement distributions and she was the expert. Perfect.
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great. I've been using TurboTax for many years. It's always been easy to use, convenient, and correct.
Date published: 2022-02-27
Rated 4 out of 5 by from Great 'tax pro' support - wonderful interaction The 'tax pro' I worked with was incredibly helpful. She answered all of my questions and provided educational guidance, which left me much more knowledgable about why my refund was so different from years past. Additionally, she provided me with information that I could reference for 2022, as my income situation will be different in the year ahead. Again, great interaction with the live tax expert.
Date published: 2022-02-27
Rated 5 out of 5 by from Super user friendly Really quick and easy. Only took about 15 min. Low stress.
Date published: 2022-02-27
Rated 4 out of 5 by from saved me time and effort There were several times when I needed explanations and there was not help within the program requiring me to seek help from the internet. I am not interested in a dialogue with live chat. Also it took almost three hours to load the program requiring several attempts and your support page. this is the 15th year that I have used your program and the first time that I experienced freezing or lack of instructions.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to Use Easy to use, hassle free e-filing. would recommend.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6595