TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So very helpful for a first time person - and self Thank you for great questions that helped get me through the whole process of filing taxes on line and also doing self employment for both of our businesses!
Date published: 2022-10-18
Rated 5 out of 5 by from Very easy to follow The process they use is easy to follow and makes it super easy to do my own taxes
Date published: 2022-10-18
Rated 3 out of 5 by from Average I had been using TT for decades, quite happily. In recent years, however, in order to get the most out of the program, we must spend time learning how to best use it, lest we miss out on certain nuances, such as finding out by accident that I could click that this return was had a Federal extension on the NJ State return. I believe that the program should offer that alert automatically. I am ready to seek a different Tax Preparation Program for 2022.
Date published: 2022-10-18
Rated 5 out of 5 by from Thanks for making this easy for me.... I am not good at this. Other things in life, sure! But not this. Thank you for this fabulous service...!
Date published: 2022-10-18
Rated 5 out of 5 by from Great Outstanding communication and understanding outstanding
Date published: 2022-10-18
Rated 5 out of 5 by from Easy As Pie Turbo Tax is very easy to use and helps you all the way through
Date published: 2022-10-18
Rated 4 out of 5 by from Frustrated I am more and more frustrated about the process of doing state taxes. In order to revisit ANYTHING you have to go through the ENTIRE interview AGAIN. All I wanted to do was run state error check due to a small change on federal. And Turbo Tax forgets almost all the answers. The federal is almost as bad. Search is a great tool but I had much trouble finding where to enter several forms information. For instance, I needed to check my entries for a W-2. I had to ask FOUR different ways to get 'jump to W-2' instead of a result which had NOTHING to do with W-2s. Having to go through EVERY form manually, or going back and forth between step-by-step over and over, looking for errors, and finding some. Mostly omissions. Going through sections over and over and over because it didn't ask about depreciation, or this or that, did I enter that info? Hunting and pecking cost me days of wasted time chasing my tail.
Date published: 2022-10-18
Rated 1 out of 5 by from Can not get past AGI Error Been taking an AGI error all weekend. Everything is correct. Still the IRS is rejecting Turbo Tax filing. Turbo Tax repair is very lacking in this area.
Date published: 2022-10-18
Rated 5 out of 5 by from Very thorough TurboTax lets me quickly enter my laundry list of income sources and deductions. EFile is a joy compared to mailing forms.
Date published: 2022-10-18
Rated 5 out of 5 by from Just have to follow along, easy Thank you for the experience and taking the time and patients and help getting this completed.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 6573
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So very helpful for a first time person - and self Thank you for great questions that helped get me through the whole process of filing taxes on line and also doing self employment for both of our businesses!
Date published: 2022-10-18
Rated 5 out of 5 by from Very easy to follow The process they use is easy to follow and makes it super easy to do my own taxes
Date published: 2022-10-18
Rated 3 out of 5 by from Average I had been using TT for decades, quite happily. In recent years, however, in order to get the most out of the program, we must spend time learning how to best use it, lest we miss out on certain nuances, such as finding out by accident that I could click that this return was had a Federal extension on the NJ State return. I believe that the program should offer that alert automatically. I am ready to seek a different Tax Preparation Program for 2022.
Date published: 2022-10-18
Rated 5 out of 5 by from Thanks for making this easy for me.... I am not good at this. Other things in life, sure! But not this. Thank you for this fabulous service...!
Date published: 2022-10-18
Rated 5 out of 5 by from Great Outstanding communication and understanding outstanding
Date published: 2022-10-18
Rated 5 out of 5 by from Easy As Pie Turbo Tax is very easy to use and helps you all the way through
Date published: 2022-10-18
Rated 4 out of 5 by from Frustrated I am more and more frustrated about the process of doing state taxes. In order to revisit ANYTHING you have to go through the ENTIRE interview AGAIN. All I wanted to do was run state error check due to a small change on federal. And Turbo Tax forgets almost all the answers. The federal is almost as bad. Search is a great tool but I had much trouble finding where to enter several forms information. For instance, I needed to check my entries for a W-2. I had to ask FOUR different ways to get 'jump to W-2' instead of a result which had NOTHING to do with W-2s. Having to go through EVERY form manually, or going back and forth between step-by-step over and over, looking for errors, and finding some. Mostly omissions. Going through sections over and over and over because it didn't ask about depreciation, or this or that, did I enter that info? Hunting and pecking cost me days of wasted time chasing my tail.
Date published: 2022-10-18
Rated 1 out of 5 by from Can not get past AGI Error Been taking an AGI error all weekend. Everything is correct. Still the IRS is rejecting Turbo Tax filing. Turbo Tax repair is very lacking in this area.
Date published: 2022-10-18
Rated 5 out of 5 by from Very thorough TurboTax lets me quickly enter my laundry list of income sources and deductions. EFile is a joy compared to mailing forms.
Date published: 2022-10-18
Rated 5 out of 5 by from Just have to follow along, easy Thank you for the experience and taking the time and patients and help getting this completed.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 6573