TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from 2020 was nightmare for me this was a terrible experience. my corporate return was not located in your system. when i used my ID and password it said not right so i changed the PW which set up new account..from then on my email was with teh new account and even after 4 hours with two different people i had to just DOWNLOAD a new 1120 package and start 2020 without my 2019 data. Next year i hope will be better. Last year and 2018 were fine. i hope my 1040 is smoother.
Date published: 2021-03-13
Rated 5 out of 5 by from Easy User Interface and excellent Guidance It was my second consecutive year , The features to directly import tax documents from financial /brokerage accounts is hassle free. Easy user Interface and excellent support speaking to the Agents
Date published: 2021-03-13
Rated 4 out of 5 by from Turbotax 2020 not as user friendly as previous yea This years edition will not run on my older MAC desktop. Difficult to move to newer platform to keep and compare previous returns
Date published: 2021-03-13
Rated 5 out of 5 by from The help I got was great .The expert went right to the problem and got it straightened out in short order Still seems like TT is not very intuitive. it would have been nice if it would have reminder me of the product I used last year. also navigating to forms was impossible.
Date published: 2021-03-13
Rated 5 out of 5 by from Excellent Service Turbotax was extremely easy to follow and very helpful along the way. Anyone can use it.
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use Used 5+ years without difficulty or challenges. Recommend to others.
Date published: 2021-03-13
Rated 5 out of 5 by from Love Turbo Tax I have been using Turbo Tax for quite a few years now and I love it. It is so user friendly and guides you thru each and every step.
Date published: 2021-03-13
Rated 5 out of 5 by from Very good service! Taxes are stressful, but TurboTax made my life easier.
Date published: 2021-03-13
Rated 3 out of 5 by from Stuck in a loop Difficulty trying to add my personal property-casualty loss into Turbo Tax.
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is the best! The best and quickest! Even with life events last year.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6497
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from 2020 was nightmare for me this was a terrible experience. my corporate return was not located in your system. when i used my ID and password it said not right so i changed the PW which set up new account..from then on my email was with teh new account and even after 4 hours with two different people i had to just DOWNLOAD a new 1120 package and start 2020 without my 2019 data. Next year i hope will be better. Last year and 2018 were fine. i hope my 1040 is smoother.
Date published: 2021-03-13
Rated 5 out of 5 by from Easy User Interface and excellent Guidance It was my second consecutive year , The features to directly import tax documents from financial /brokerage accounts is hassle free. Easy user Interface and excellent support speaking to the Agents
Date published: 2021-03-13
Rated 4 out of 5 by from Turbotax 2020 not as user friendly as previous yea This years edition will not run on my older MAC desktop. Difficult to move to newer platform to keep and compare previous returns
Date published: 2021-03-13
Rated 5 out of 5 by from The help I got was great .The expert went right to the problem and got it straightened out in short order Still seems like TT is not very intuitive. it would have been nice if it would have reminder me of the product I used last year. also navigating to forms was impossible.
Date published: 2021-03-13
Rated 5 out of 5 by from Excellent Service Turbotax was extremely easy to follow and very helpful along the way. Anyone can use it.
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use Used 5+ years without difficulty or challenges. Recommend to others.
Date published: 2021-03-13
Rated 5 out of 5 by from Love Turbo Tax I have been using Turbo Tax for quite a few years now and I love it. It is so user friendly and guides you thru each and every step.
Date published: 2021-03-13
Rated 5 out of 5 by from Very good service! Taxes are stressful, but TurboTax made my life easier.
Date published: 2021-03-13
Rated 3 out of 5 by from Stuck in a loop Difficulty trying to add my personal property-casualty loss into Turbo Tax.
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is the best! The best and quickest! Even with life events last year.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6497