TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax Return Not as easy as last year Contact tried vey hard to help but I feel like she needed more training.
Date published: 2021-03-14
Rated 5 out of 5 by from Great Good job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-03-14
Rated 3 out of 5 by from Is getting useless every year I feel like that Turbo tax don't bother to look for the best Refund.
Date published: 2021-03-14
Rated 5 out of 5 by from Please fix your website I tried to download my Deluxe 2020 Turbotax. I entered in InstallTurboTax.com as instructed, but there is no separate website to do that. What comes up is a long list of Turbotax websites, information but nothing that would guide anyone to install their bought copy of Turbo Tax online. After numerous attempts to find the right place, I got through and when I entered my license code, it was not accepted. I requested support help to email me or call me, they never did. My husband was able to load the disc on his laptop (my laptop didn't have a disc drive) and low and behold the license code was verified for the disk, not online downloading. In working through the program, I followed your instructions to find my 2019 AGI. After logging in, I clicked on "Your Tax Returns and Documents" and was promptly told that I had not filed any documents. I have filed with Turbo Tax since 2008. It never took me to a screen that I could click on " View adjusted gross income" as the instructions in Turbo Tax told me would happen. This has been a huge headache for me to file this year, unlike years in the past. Even my husband was frustrated, as he had to turn on my laptop to try and get the 2019 form to come up because getting the info from your website online was impossible.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbotax is great!! I have used turbo tax for years , and will continue doing so.
Date published: 2021-03-14
Rated 5 out of 5 by from nice program Its always a pleasure filing with Turbo . Quick and easy to navigate the website.
Date published: 2021-03-14
Rated 4 out of 5 by from Meadows tax Started taxes late took several days to gather information then place on Turbo Tax. It was a start and wait process as I inputted information Finished the taxes a day before the deadline.
Date published: 2021-03-14
Rated 3 out of 5 by from Our State form was caught in a loop. The State form would would not let me e-file without correcting a form that was not applicable to me. We finally thought to Google it and found that others had the same problem and said to fill out the form then delete it. I am unhappy that this took me an extra hour to find the solution.
Date published: 2021-03-14
Rated 3 out of 5 by from Nickel & Dimed for small LLC Need a less expensive product for smaller LLC - rental ownership.
Date published: 2021-03-14
Rated 4 out of 5 by from 2020 Turbo Tax The chat function was great for clearing up questions that I could not find answers to in the FAQs.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6451
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax Return Not as easy as last year Contact tried vey hard to help but I feel like she needed more training.
Date published: 2021-03-14
Rated 5 out of 5 by from Great Good job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-03-14
Rated 3 out of 5 by from Is getting useless every year I feel like that Turbo tax don't bother to look for the best Refund.
Date published: 2021-03-14
Rated 5 out of 5 by from Please fix your website I tried to download my Deluxe 2020 Turbotax. I entered in InstallTurboTax.com as instructed, but there is no separate website to do that. What comes up is a long list of Turbotax websites, information but nothing that would guide anyone to install their bought copy of Turbo Tax online. After numerous attempts to find the right place, I got through and when I entered my license code, it was not accepted. I requested support help to email me or call me, they never did. My husband was able to load the disc on his laptop (my laptop didn't have a disc drive) and low and behold the license code was verified for the disk, not online downloading. In working through the program, I followed your instructions to find my 2019 AGI. After logging in, I clicked on "Your Tax Returns and Documents" and was promptly told that I had not filed any documents. I have filed with Turbo Tax since 2008. It never took me to a screen that I could click on " View adjusted gross income" as the instructions in Turbo Tax told me would happen. This has been a huge headache for me to file this year, unlike years in the past. Even my husband was frustrated, as he had to turn on my laptop to try and get the 2019 form to come up because getting the info from your website online was impossible.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbotax is great!! I have used turbo tax for years , and will continue doing so.
Date published: 2021-03-14
Rated 5 out of 5 by from nice program Its always a pleasure filing with Turbo . Quick and easy to navigate the website.
Date published: 2021-03-14
Rated 4 out of 5 by from Meadows tax Started taxes late took several days to gather information then place on Turbo Tax. It was a start and wait process as I inputted information Finished the taxes a day before the deadline.
Date published: 2021-03-14
Rated 3 out of 5 by from Our State form was caught in a loop. The State form would would not let me e-file without correcting a form that was not applicable to me. We finally thought to Google it and found that others had the same problem and said to fill out the form then delete it. I am unhappy that this took me an extra hour to find the solution.
Date published: 2021-03-14
Rated 3 out of 5 by from Nickel & Dimed for small LLC Need a less expensive product for smaller LLC - rental ownership.
Date published: 2021-03-14
Rated 4 out of 5 by from 2020 Turbo Tax The chat function was great for clearing up questions that I could not find answers to in the FAQs.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6451