TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple and Easy Great service with easy to follow instructions and great answers to questions that you may need help with
Date published: 2021-04-25
Rated 1 out of 5 by from Needs Improvement I have always had good luck with the Turbotax program. This was the first year EVER (in 18 years) that I experienced problems with Turbotax. When it came time to efile, there was an error message stating the program was looking for an attachment. It did not state where. I called support and they were not able to assist me. I even started from scratch and could not find where I could add an attachment. I also purchased another state tax and decided I wanted to delete it and start over and the program would not allow that either. I wound up sending in a paper copy and am hoping it is accepted. Improvements needed: add a feature to attach PDF's and allow for deletions. I am hoping someone is reading this and sends a reimbursement for this year's program.
Date published: 2021-04-25
Rated 3 out of 5 by from Unsure The software walked me through the return great but I received a notice that my return was rejected and that TurboTax would help fix this. I then went back into the software but it never asked me to input the IRS PIN to fix this. I have no idea how to enter this PIN to re-file.
Date published: 2021-04-25
Rated 5 out of 5 by from Came back to Turbo Tax After not using Turbo Tax for around 10 years, coming back this year was well worth it. Once my forms for filing taxes started to stack up, I started using a taxes and accounting service. Still had to walk through the entire process with said person, it took a while, and was expensive. This year I decided to give Turbo Tax another try and was absolutely blown away. The live help is top notch. My state taxes were rejected, due to a user error, and the representative who took my call was excellent. She listened the issue and together walked back through the state forms. We found the issue and fixed it quickly and confidently. Thank you!
Date published: 2021-04-25
Rated 5 out of 5 by from so easy thanks went smooth and fast no problem thanks so much see ya next year
Date published: 2021-04-25
Rated 5 out of 5 by from its great fast an easy ill use it every time its so easy easy as pie
Date published: 2021-04-25
Rated 5 out of 5 by from incredibly easy! step by step instructions made this such an easy experience!
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax is Super easy Turbo tax walks you through every detail. They couldn't make it easier.
Date published: 2021-04-25
Rated 5 out of 5 by from love turbo first time user and it was very easy I will use it again next year why use anything else!
Date published: 2021-04-25
Rated 5 out of 5 by from VERY CONVENIENT, EASY TO USE I'VE BEEN USING TURBO TAX FOR MANY YEARS. IT'S A VERY EASY FORMAT. IT BRINGS UP PAST YEAR'S INFORMATION, WHICH GREATRLY FACILITATES THE PROCESS.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 6441
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple and Easy Great service with easy to follow instructions and great answers to questions that you may need help with
Date published: 2021-04-25
Rated 1 out of 5 by from Needs Improvement I have always had good luck with the Turbotax program. This was the first year EVER (in 18 years) that I experienced problems with Turbotax. When it came time to efile, there was an error message stating the program was looking for an attachment. It did not state where. I called support and they were not able to assist me. I even started from scratch and could not find where I could add an attachment. I also purchased another state tax and decided I wanted to delete it and start over and the program would not allow that either. I wound up sending in a paper copy and am hoping it is accepted. Improvements needed: add a feature to attach PDF's and allow for deletions. I am hoping someone is reading this and sends a reimbursement for this year's program.
Date published: 2021-04-25
Rated 3 out of 5 by from Unsure The software walked me through the return great but I received a notice that my return was rejected and that TurboTax would help fix this. I then went back into the software but it never asked me to input the IRS PIN to fix this. I have no idea how to enter this PIN to re-file.
Date published: 2021-04-25
Rated 5 out of 5 by from Came back to Turbo Tax After not using Turbo Tax for around 10 years, coming back this year was well worth it. Once my forms for filing taxes started to stack up, I started using a taxes and accounting service. Still had to walk through the entire process with said person, it took a while, and was expensive. This year I decided to give Turbo Tax another try and was absolutely blown away. The live help is top notch. My state taxes were rejected, due to a user error, and the representative who took my call was excellent. She listened the issue and together walked back through the state forms. We found the issue and fixed it quickly and confidently. Thank you!
Date published: 2021-04-25
Rated 5 out of 5 by from so easy thanks went smooth and fast no problem thanks so much see ya next year
Date published: 2021-04-25
Rated 5 out of 5 by from its great fast an easy ill use it every time its so easy easy as pie
Date published: 2021-04-25
Rated 5 out of 5 by from incredibly easy! step by step instructions made this such an easy experience!
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax is Super easy Turbo tax walks you through every detail. They couldn't make it easier.
Date published: 2021-04-25
Rated 5 out of 5 by from love turbo first time user and it was very easy I will use it again next year why use anything else!
Date published: 2021-04-25
Rated 5 out of 5 by from VERY CONVENIENT, EASY TO USE I'VE BEEN USING TURBO TAX FOR MANY YEARS. IT'S A VERY EASY FORMAT. IT BRINGS UP PAST YEAR'S INFORMATION, WHICH GREATRLY FACILITATES THE PROCESS.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 6441