TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from So easy & bigger refund than H&R block calculated! Wow! First I went to H&R block and it was confusing and asked minimal questions just to find out they wanted to charge over $100 and something to file. The refund amount they calculated was half of what Turbotax got me and the best part it's FREE! I was stressed out that I wouldn't be smart enough or miss something important but this is very thorough and even found things I didn't know I qualified for! Any time I was confused on what they meant there was an explanation guiding me through it. Hands down the best way to file!
Date published: 2021-03-13
Rated 5 out of 5 by from Turbotax is great Simple to use, with helpful tools along the way. You just have your info on hand and turbotax will do the magic
Date published: 2021-03-13
Rated 5 out of 5 by from Simple, easy to use and follow Appreciate walking through step by step, that was very helpful
Date published: 2021-03-13
Rated 5 out of 5 by from LOVE TURBO TAX FIRST TIME USING TURBO TAX; MOSTLY EASY TO FOLLOW.
Date published: 2021-03-13
Rated 4 out of 5 by from good I've used it before and I like it, but it would not accept last year's AGI
Date published: 2021-03-13
Rated 3 out of 5 by from Terrible product. But better than all the rest Use of the product still requires knowledge of tax laws and applicability, even if you don't have to know everything. It also is incomplete, as it consistently says that you missed something, even if you answered every question. But it is still better than every other tax program out there, which tell you how bad everyone else is.
Date published: 2021-03-13
Rated 5 out of 5 by from easy to follow step by step very easy to navigate would recommend
Date published: 2021-03-13
Rated 4 out of 5 by from GETS THE JOB DONE WHEN TURBOTAX FINDS AND ERROR IT LISTS THE LOCATION ON THE TAX RETURN WHERE THE ERROR WAS FOUND, NOT THE PLACE IN THE PROGRAM WHERE YOU ENTERED THE MISTAKE. IT'S HARD TO TRACE THE ERROR BACK TO THE INPUT
Date published: 2021-03-13
Rated 3 out of 5 by from Data interface and Customer Service Improvements After my federal and state returns were rejected after transmitting them, during the efile (refile) process, TurboTax asked me to relook at the Adjusted Gross Income due to the fact that I had filed the 2019 return in another account. During the "relook" it told me to split out my AGI and my wife's. Why would it do that if we are filing jointly? Also, when I attempted to contact TurboTax and they called me back (via the call-back service), the gentlemen who was assisting me in combining my 2 (or even 3) TurboTax accounts hung up on me.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Eliminates the Annual Angst Over Taxes. Extremely Easy To Understand Questions. Flow of Personal Info, Income, Deductions, etc is quite logical. I Love being able to import W2's.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6422
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So easy & bigger refund than H&R block calculated! Wow! First I went to H&R block and it was confusing and asked minimal questions just to find out they wanted to charge over $100 and something to file. The refund amount they calculated was half of what Turbotax got me and the best part it's FREE! I was stressed out that I wouldn't be smart enough or miss something important but this is very thorough and even found things I didn't know I qualified for! Any time I was confused on what they meant there was an explanation guiding me through it. Hands down the best way to file!
Date published: 2021-03-13
Rated 5 out of 5 by from Turbotax is great Simple to use, with helpful tools along the way. You just have your info on hand and turbotax will do the magic
Date published: 2021-03-13
Rated 5 out of 5 by from Simple, easy to use and follow Appreciate walking through step by step, that was very helpful
Date published: 2021-03-13
Rated 5 out of 5 by from LOVE TURBO TAX FIRST TIME USING TURBO TAX; MOSTLY EASY TO FOLLOW.
Date published: 2021-03-13
Rated 4 out of 5 by from good I've used it before and I like it, but it would not accept last year's AGI
Date published: 2021-03-13
Rated 3 out of 5 by from Terrible product. But better than all the rest Use of the product still requires knowledge of tax laws and applicability, even if you don't have to know everything. It also is incomplete, as it consistently says that you missed something, even if you answered every question. But it is still better than every other tax program out there, which tell you how bad everyone else is.
Date published: 2021-03-13
Rated 5 out of 5 by from easy to follow step by step very easy to navigate would recommend
Date published: 2021-03-13
Rated 4 out of 5 by from GETS THE JOB DONE WHEN TURBOTAX FINDS AND ERROR IT LISTS THE LOCATION ON THE TAX RETURN WHERE THE ERROR WAS FOUND, NOT THE PLACE IN THE PROGRAM WHERE YOU ENTERED THE MISTAKE. IT'S HARD TO TRACE THE ERROR BACK TO THE INPUT
Date published: 2021-03-13
Rated 3 out of 5 by from Data interface and Customer Service Improvements After my federal and state returns were rejected after transmitting them, during the efile (refile) process, TurboTax asked me to relook at the Adjusted Gross Income due to the fact that I had filed the 2019 return in another account. During the "relook" it told me to split out my AGI and my wife's. Why would it do that if we are filing jointly? Also, when I attempted to contact TurboTax and they called me back (via the call-back service), the gentlemen who was assisting me in combining my 2 (or even 3) TurboTax accounts hung up on me.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Eliminates the Annual Angst Over Taxes. Extremely Easy To Understand Questions. Flow of Personal Info, Income, Deductions, etc is quite logical. I Love being able to import W2's.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6422