TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from could'nt do it without you i have used turbo tax for many years and it has never done me wrong..
Date published: 2021-03-14
Rated 5 out of 5 by from Super easy! Super easy! Loved it. Thanks Turbo Tax. See you next year.
Date published: 2021-03-14
Rated 2 out of 5 by from Wrong I tried doing just the basic $55 return but it kept saying my refund wasn't enough and that I'd have to pay ahead of time but my refund was $115 so I was confused. Then it asked for payment info but still did not show me what I was paying for until it had already taken a payment of $110 adding something I never consented to so it felt very wrong. I just needed my taxes submitted but I had to wait until I had the $55 available and now I hope I can afford my bills in time.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax Rocks! It’s the easiest way diy way to file your taxes! Try it for yourself you won’t be disappointed !
Date published: 2021-03-14
Rated 4 out of 5 by from TurboTax 2020 Had to ask for help once. Customer Service Chat Kelly very helpful. The wait time for help on the Chat need to improve.
Date published: 2021-03-14
Rated 4 out of 5 by from TurboTax is quite good. I want to ask TurboTax Company to improve the readability aspect of the program for senior citizens. Specifically, a light blue filled box with small white letters is hard to read for a senior citizen like me. Please improve this aspect. Case in point, each "Continue" command is too hard to read for me. One way to improve this is to make it BIGGER.
Date published: 2021-03-14
Rated 3 out of 5 by from TT-Business- State VA Good software. Form 502A is not mandatory for all businesses in Virginia but TT got stuck. Wasted 2 hours until I had to delete it. Please fix the bug
Date published: 2021-03-14
Rated 5 out of 5 by from Love it It was so easy to use! I always use TurboTax because it is easy and walks me through how to file.
Date published: 2021-03-14
Rated 5 out of 5 by from Now that I know Now that I know Turbotax CHARGES EXTRA to file a state return it is a much better experience. I DO wish it was easier to add the license code I purchased from Sam's Club after I started the process. It took FOREVER to find where to enter the code, it kept wanting me to pay online. Thankfully I was DETERMINED to figure it out, however, it should NOT be that hard. There should be an option to go to the license code input screen from that menu. Word to the wise, if you plan to purchase the CD/Download from a retailer, WAIT! Save yourself the hassle because it will ask you if you have one when you begin. It tells you you can add one later, but I DO NOT recommend going about it in that manner!
Date published: 2021-03-14
Rated 5 out of 5 by from The best. I have been using for almost a decade. Ive done taxes with H&R Block, Liberty, and others, but TurboTax has the speed, convenience, and knowledge to file taxes in the comforts of your home, be the guarantees to make you feel good about it.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6404
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from could'nt do it without you i have used turbo tax for many years and it has never done me wrong..
Date published: 2021-03-14
Rated 5 out of 5 by from Super easy! Super easy! Loved it. Thanks Turbo Tax. See you next year.
Date published: 2021-03-14
Rated 2 out of 5 by from Wrong I tried doing just the basic $55 return but it kept saying my refund wasn't enough and that I'd have to pay ahead of time but my refund was $115 so I was confused. Then it asked for payment info but still did not show me what I was paying for until it had already taken a payment of $110 adding something I never consented to so it felt very wrong. I just needed my taxes submitted but I had to wait until I had the $55 available and now I hope I can afford my bills in time.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax Rocks! It’s the easiest way diy way to file your taxes! Try it for yourself you won’t be disappointed !
Date published: 2021-03-14
Rated 4 out of 5 by from TurboTax 2020 Had to ask for help once. Customer Service Chat Kelly very helpful. The wait time for help on the Chat need to improve.
Date published: 2021-03-14
Rated 4 out of 5 by from TurboTax is quite good. I want to ask TurboTax Company to improve the readability aspect of the program for senior citizens. Specifically, a light blue filled box with small white letters is hard to read for a senior citizen like me. Please improve this aspect. Case in point, each "Continue" command is too hard to read for me. One way to improve this is to make it BIGGER.
Date published: 2021-03-14
Rated 3 out of 5 by from TT-Business- State VA Good software. Form 502A is not mandatory for all businesses in Virginia but TT got stuck. Wasted 2 hours until I had to delete it. Please fix the bug
Date published: 2021-03-14
Rated 5 out of 5 by from Love it It was so easy to use! I always use TurboTax because it is easy and walks me through how to file.
Date published: 2021-03-14
Rated 5 out of 5 by from Now that I know Now that I know Turbotax CHARGES EXTRA to file a state return it is a much better experience. I DO wish it was easier to add the license code I purchased from Sam's Club after I started the process. It took FOREVER to find where to enter the code, it kept wanting me to pay online. Thankfully I was DETERMINED to figure it out, however, it should NOT be that hard. There should be an option to go to the license code input screen from that menu. Word to the wise, if you plan to purchase the CD/Download from a retailer, WAIT! Save yourself the hassle because it will ask you if you have one when you begin. It tells you you can add one later, but I DO NOT recommend going about it in that manner!
Date published: 2021-03-14
Rated 5 out of 5 by from The best. I have been using for almost a decade. Ive done taxes with H&R Block, Liberty, and others, but TurboTax has the speed, convenience, and knowledge to file taxes in the comforts of your home, be the guarantees to make you feel good about it.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6404