TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Elated Customer since 1995 TurboTax has helped me do my taxes for some 27 years and I absolutely love this product. TurboTax walks you through all aspects of taxes while holding your hand if needed.
Date published: 2022-10-12
Rated 5 out of 5 by from No Math mistakes with Turbotax I have used turbotax for probably 12 years and the software has gotten progressively better. However, this year, 2021 return, I filed on October 12th and maybe that was the reason I was unable to edit my medical deductions. The software locked me out of editing itemized deductions because it seemed to have already determined that the standard deduction was the better option. However, I had not input all of my deductions at that point.
Date published: 2022-10-12
Rated 1 out of 5 by from Turbo Tax took $25 from me, I want it back! Turbo Tax took $25 from me for E- filling. But, TurboTax could never complete the E-File. I tried at least 5 times. Turbo Tax said that sometimes people have to print it out and mail it instead. That is what I had to do. I didn't owe anything on the Federal but, I owed $15 on the State. Because Turbo Tax is aware of this problem, Turbo Tax should not have taken money from my account until the process was completed. I will now have to write a $15 check and send it in with my State return. Please refund the $25 you took from me.
Date published: 2022-10-12
Rated 4 out of 5 by from K1 schedule I am in an exchange fund which technically a K1 partnership. The information on Part III item 16 appears to be not the same for from what K1 report from the management and the entries used by the Turbo tax. In this case the check box is checked. Also the worksheets wants items that has dollar amount with no description entries to be filled in. If not resulted in errors at error check.
Date published: 2022-10-12
Rated 1 out of 5 by from TurdbloTax doesnt import from Quackbooks correctly It's also missing my state MD amended return 500x.
Date published: 2022-10-12
Rated 5 out of 5 by from Good job turbo tax! Got me my stimulis payment i got rip off on last year thank you for your help t5his year
Date published: 2022-10-12
Rated 5 out of 5 by from Easy To Use-No Hassle As always, Turbo Tax is very easy to use. Once I have all my documents gathered, it's a quick and painless process to fill out the forms!
Date published: 2022-10-12
Rated 5 out of 5 by from Professional and Efficient Amazing service. Carissa was personable and able to answer my questions. She was a 10 out of 10
Date published: 2022-10-12
Rated 5 out of 5 by from Excellent customer service Both agents I talked to were incredibly polite, patient, and knowledgeable. I wish every company’s customer service was this superb.
Date published: 2022-10-12
Rated 4 out of 5 by from Pretty Good - a number od dead ends I wouldn't be able to do my taxes without TorboTax. However, there are a number of shortcomings. In a few of the forms I either have no idea want information TurboTax is looking for, or I can't find it anywhere in my tax documents. And the "help" function usually doesn't shed any more light on the subject.
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 6346
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Elated Customer since 1995 TurboTax has helped me do my taxes for some 27 years and I absolutely love this product. TurboTax walks you through all aspects of taxes while holding your hand if needed.
Date published: 2022-10-12
Rated 5 out of 5 by from No Math mistakes with Turbotax I have used turbotax for probably 12 years and the software has gotten progressively better. However, this year, 2021 return, I filed on October 12th and maybe that was the reason I was unable to edit my medical deductions. The software locked me out of editing itemized deductions because it seemed to have already determined that the standard deduction was the better option. However, I had not input all of my deductions at that point.
Date published: 2022-10-12
Rated 1 out of 5 by from Turbo Tax took $25 from me, I want it back! Turbo Tax took $25 from me for E- filling. But, TurboTax could never complete the E-File. I tried at least 5 times. Turbo Tax said that sometimes people have to print it out and mail it instead. That is what I had to do. I didn't owe anything on the Federal but, I owed $15 on the State. Because Turbo Tax is aware of this problem, Turbo Tax should not have taken money from my account until the process was completed. I will now have to write a $15 check and send it in with my State return. Please refund the $25 you took from me.
Date published: 2022-10-12
Rated 4 out of 5 by from K1 schedule I am in an exchange fund which technically a K1 partnership. The information on Part III item 16 appears to be not the same for from what K1 report from the management and the entries used by the Turbo tax. In this case the check box is checked. Also the worksheets wants items that has dollar amount with no description entries to be filled in. If not resulted in errors at error check.
Date published: 2022-10-12
Rated 1 out of 5 by from TurdbloTax doesnt import from Quackbooks correctly It's also missing my state MD amended return 500x.
Date published: 2022-10-12
Rated 5 out of 5 by from Good job turbo tax! Got me my stimulis payment i got rip off on last year thank you for your help t5his year
Date published: 2022-10-12
Rated 5 out of 5 by from Easy To Use-No Hassle As always, Turbo Tax is very easy to use. Once I have all my documents gathered, it's a quick and painless process to fill out the forms!
Date published: 2022-10-12
Rated 5 out of 5 by from Professional and Efficient Amazing service. Carissa was personable and able to answer my questions. She was a 10 out of 10
Date published: 2022-10-12
Rated 5 out of 5 by from Excellent customer service Both agents I talked to were incredibly polite, patient, and knowledgeable. I wish every company’s customer service was this superb.
Date published: 2022-10-12
Rated 4 out of 5 by from Pretty Good - a number od dead ends I wouldn't be able to do my taxes without TorboTax. However, there are a number of shortcomings. In a few of the forms I either have no idea want information TurboTax is looking for, or I can't find it anywhere in my tax documents. And the "help" function usually doesn't shed any more light on the subject.
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 6346