TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from turbo tax is good Have used for over twenty five years. I think it is a good program.
Date published: 2021-03-14
Rated 5 out of 5 by from love it !! It could be frustrating because every year your tax situation could change. Just leave and come back to it. Turbotax is very helpful!
Date published: 2021-03-14
Rated 4 out of 5 by from Hunt! It's there! For some values, it may be hard to trace their source. You may have to resort to "flip" to forms from the interrogation (EasyStep) mode. Even then it is not necessarily intuitive. Many thorough programmers create intermediate quantities by which they can show whats happening internally in the application. Tracing is absolutely required!
Date published: 2021-03-14
Rated 5 out of 5 by from 1st Time Filer.... EZ Peezy I'm a 1st Time Filer Turbo Tax made it Z Peezy!! Thank you so much for helping me out.
Date published: 2021-03-14
Rated 5 out of 5 by from reliable and easy to use reliable and easy to use, I have been using this product for 25 years
Date published: 2021-03-14
Rated 3 out of 5 by from 2020 TurboTax I thought i was supposed to get a discount since im with the military. Thats one of the reasons i chose this. Ended up costing about 300 bucks for that price i could have paid H&R Block to do them for me. They were very helpful though and i am confident that i did them correctly this year.
Date published: 2021-03-14
Rated 2 out of 5 by from Helpful for basic stuff but be careful otherwise Turbo tax has an issue with mortgage interest deductions (1098) on Schedule A that are effected by the principal balance cap imposed by the new TCJA. In publication 936 page 13 the IRS provides 4 different methodologies to calculate your average mortgage balance and TurboTax defaults to take method #1 which is 99% of the time going to result in the lowest refund for users (in some cases like mine a very drastic reduction...) This simply needs to be built out further. On top of this, their CPAs apparently reviewed my case and came to the wrong conclusion. I don't think they fully read publication 936 nor do they have an understanding of the law as it was written by congress.. see TCJA section 11043 subsection III.... End of the day I had to fudge the input to the software so the ultimate form spit out the correct #s... I had to figure this out on my own. While this is a particularly unique situation that impact our return, Turbo tax made it difficult to get an answer and I had several negative experiences when I called in. One associate told me to look at other solutions and to stop calling in. Another stopped responding to me after I described my problem.. I think they were trying to avoid taking action for my problem (I could hear them breathing!) I was also promised calls back several times and would only receive an email about a week or 2 later saying that my issue was "resolved" which was never the case. If you have a basic return, Turbo is great but if there is something even a bit more involved you should be very very careful.. In my case had I listened to their "CPA's" opinion I would have left ~4k in the pockets of uncle Sam.
Date published: 2021-03-14
Rated 5 out of 5 by from Easy to use Pretty self explanatory, it walks yoU through everything needed and gets the job done
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo tax is awsome I have used Turbo tax for 8 years. It is easy and accurate.
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax made it very easy! Very user friendly and easy to use. Comfort knowing my taxes are completed correctly.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6321
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from turbo tax is good Have used for over twenty five years. I think it is a good program.
Date published: 2021-03-14
Rated 5 out of 5 by from love it !! It could be frustrating because every year your tax situation could change. Just leave and come back to it. Turbotax is very helpful!
Date published: 2021-03-14
Rated 4 out of 5 by from Hunt! It's there! For some values, it may be hard to trace their source. You may have to resort to "flip" to forms from the interrogation (EasyStep) mode. Even then it is not necessarily intuitive. Many thorough programmers create intermediate quantities by which they can show whats happening internally in the application. Tracing is absolutely required!
Date published: 2021-03-14
Rated 5 out of 5 by from 1st Time Filer.... EZ Peezy I'm a 1st Time Filer Turbo Tax made it Z Peezy!! Thank you so much for helping me out.
Date published: 2021-03-14
Rated 5 out of 5 by from reliable and easy to use reliable and easy to use, I have been using this product for 25 years
Date published: 2021-03-14
Rated 3 out of 5 by from 2020 TurboTax I thought i was supposed to get a discount since im with the military. Thats one of the reasons i chose this. Ended up costing about 300 bucks for that price i could have paid H&R Block to do them for me. They were very helpful though and i am confident that i did them correctly this year.
Date published: 2021-03-14
Rated 2 out of 5 by from Helpful for basic stuff but be careful otherwise Turbo tax has an issue with mortgage interest deductions (1098) on Schedule A that are effected by the principal balance cap imposed by the new TCJA. In publication 936 page 13 the IRS provides 4 different methodologies to calculate your average mortgage balance and TurboTax defaults to take method #1 which is 99% of the time going to result in the lowest refund for users (in some cases like mine a very drastic reduction...) This simply needs to be built out further. On top of this, their CPAs apparently reviewed my case and came to the wrong conclusion. I don't think they fully read publication 936 nor do they have an understanding of the law as it was written by congress.. see TCJA section 11043 subsection III.... End of the day I had to fudge the input to the software so the ultimate form spit out the correct #s... I had to figure this out on my own. While this is a particularly unique situation that impact our return, Turbo tax made it difficult to get an answer and I had several negative experiences when I called in. One associate told me to look at other solutions and to stop calling in. Another stopped responding to me after I described my problem.. I think they were trying to avoid taking action for my problem (I could hear them breathing!) I was also promised calls back several times and would only receive an email about a week or 2 later saying that my issue was "resolved" which was never the case. If you have a basic return, Turbo is great but if there is something even a bit more involved you should be very very careful.. In my case had I listened to their "CPA's" opinion I would have left ~4k in the pockets of uncle Sam.
Date published: 2021-03-14
Rated 5 out of 5 by from Easy to use Pretty self explanatory, it walks yoU through everything needed and gets the job done
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo tax is awsome I have used Turbo tax for 8 years. It is easy and accurate.
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax made it very easy! Very user friendly and easy to use. Comfort knowing my taxes are completed correctly.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6321