TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from So simple, a chimp can do it! You can't mess up with TurboTax! I use it every year!
Date published: 2021-02-22
Rated 4 out of 5 by from Come one come all Great job easy to do !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-22
Rated 2 out of 5 by from Only use TurboTax if necessary I have used TurboTax since I started working because I never learned to do my taxes on my own. If I had learned, there is no chance I would use it. Last year, they told me I couldn't file for free but wouldn't tell me why. (Hint: it was the retirement plan.) This year, they told me to put in my information for my W-2 form a second time so I did. I couldn't figure out why the refund amount changed so I kept trying to ask the assistant why and it wasn't helpful at all. I finally figured out that it counted my W-2 form twice, thinking I made twice as much money as I did. Finally, they make it so difficult to pay the smallest amount necessary and if you aren't paying close attention to the information hidden within the colorful graphics asking for more money, you might end up paying more than necessary. However, I will say it does make it easy for first time users or those who don't expect to get a lot back in taxes.
Date published: 2021-02-22
Rated 4 out of 5 by from GOOD PRODUCT TO USE good product to use, instead of having someone else do it for you
Date published: 2021-02-22
Rated 3 out of 5 by from Easy to use. Easy to use. Worth the price. Easy to use. Easy to use.
Date published: 2021-02-22
Rated 5 out of 5 by from Read the fine print I had a very positive encounter with Valerie. Can't write everything we went through but for 1h17m she was through and solved my issue. Great job.
Date published: 2021-02-22
Rated 5 out of 5 by from I will use this app all the time! My time was very much so appreciated. Helped me every step of the way.
Date published: 2021-02-22
Rated 5 out of 5 by from GOOD PERSONAL SERVICE very helpful always willing to help and understand
Date published: 2021-02-22
Rated 4 out of 5 by from Worked out with Tech Support help First want to thank Abby at tech support for the assist on the issue I was having with a form I didn't need. If I had one note I wish the program didn't auto default to previous years kind of filing because with COVID this year situations can change
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is simply the easiest and best. We have used Turbo Tax for the past 8 years. We are completely happy with the ease of filing using Turbo Tax.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 633
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So simple, a chimp can do it! You can't mess up with TurboTax! I use it every year!
Date published: 2021-02-22
Rated 4 out of 5 by from Come one come all Great job easy to do !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-22
Rated 2 out of 5 by from Only use TurboTax if necessary I have used TurboTax since I started working because I never learned to do my taxes on my own. If I had learned, there is no chance I would use it. Last year, they told me I couldn't file for free but wouldn't tell me why. (Hint: it was the retirement plan.) This year, they told me to put in my information for my W-2 form a second time so I did. I couldn't figure out why the refund amount changed so I kept trying to ask the assistant why and it wasn't helpful at all. I finally figured out that it counted my W-2 form twice, thinking I made twice as much money as I did. Finally, they make it so difficult to pay the smallest amount necessary and if you aren't paying close attention to the information hidden within the colorful graphics asking for more money, you might end up paying more than necessary. However, I will say it does make it easy for first time users or those who don't expect to get a lot back in taxes.
Date published: 2021-02-22
Rated 4 out of 5 by from GOOD PRODUCT TO USE good product to use, instead of having someone else do it for you
Date published: 2021-02-22
Rated 3 out of 5 by from Easy to use. Easy to use. Worth the price. Easy to use. Easy to use.
Date published: 2021-02-22
Rated 5 out of 5 by from Read the fine print I had a very positive encounter with Valerie. Can't write everything we went through but for 1h17m she was through and solved my issue. Great job.
Date published: 2021-02-22
Rated 5 out of 5 by from I will use this app all the time! My time was very much so appreciated. Helped me every step of the way.
Date published: 2021-02-22
Rated 5 out of 5 by from GOOD PERSONAL SERVICE very helpful always willing to help and understand
Date published: 2021-02-22
Rated 4 out of 5 by from Worked out with Tech Support help First want to thank Abby at tech support for the assist on the issue I was having with a form I didn't need. If I had one note I wish the program didn't auto default to previous years kind of filing because with COVID this year situations can change
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is simply the easiest and best. We have used Turbo Tax for the past 8 years. We are completely happy with the ease of filing using Turbo Tax.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 633