TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Have to start over if you select the wrong product We needed the self-employed version last year. That no longer applies. However, I completing my return thinking I could remove the self-employed upgrade that I no longer needed. I then discovered that I would have to delete and start the whole thing over to avoid the self-employed upgraded/upcharge. The price difference was not worth the time and effort. I felt making it difficult to transfer my data to the other package should have been available.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Turbo Tax Easy to use and will be using this system once again next year
Date published: 2022-04-17
Rated 3 out of 5 by from Pricing Needs To Be More Clear Overall I like the software. What needs to be improved is the pricing and how it is communicated. I thought I was signing up for the Deluxe ($49), however it signed me up for the Deluxe Live ($119). The difference is the Deluxe you have the download the software and the Live is Online. H&R Block you can do all your taxes online for the $49 price. I had to call in to the support desk and they told me I would have to clear and restart my tax return to get the $49 price and download the software. Poor user experience. Next year I'll just go with HR Block like I have for all the other years.
Date published: 2022-04-17
Rated 3 out of 5 by from To expensive We do all the work and have to pay so much. And if you need help you have to pay. I us to tell people about turbo tax but I don't anymore.
Date published: 2022-04-17
Rated 1 out of 5 by from overcharging Your free tax software appears to never be free. Even with a deluxe purchase there always seems to be a charge for something. That's crap. Even helping my Uncle with the simple tax return of $30,000 income, fees upon fees upon fees. That's stupid
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Quick, easy, and you can back up and edit as necessary to ensure everything is RIGHT for the IRS
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax cost Ours was a simple return. I was disappointed we had to pay so much.
Date published: 2022-04-17
Rated 5 out of 5 by from Stress Free & Fast Thank you, TurboTax for years of helping with our taxes and improving year over year.
Date published: 2022-04-17
Rated 5 out of 5 by from Live Help is AWESOME!!! I desperately needed help with our Arizona taxes. I worked with Betty on Live Help and she was so professional and knowledgeable and we were able to get them done!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Works great and easy to use I like the way turbotax asks questions and checks for issues and helps you figure them out. Also like the way they present payment options - very easy to understand.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 6300
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Have to start over if you select the wrong product We needed the self-employed version last year. That no longer applies. However, I completing my return thinking I could remove the self-employed upgrade that I no longer needed. I then discovered that I would have to delete and start the whole thing over to avoid the self-employed upgraded/upcharge. The price difference was not worth the time and effort. I felt making it difficult to transfer my data to the other package should have been available.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Turbo Tax Easy to use and will be using this system once again next year
Date published: 2022-04-17
Rated 3 out of 5 by from Pricing Needs To Be More Clear Overall I like the software. What needs to be improved is the pricing and how it is communicated. I thought I was signing up for the Deluxe ($49), however it signed me up for the Deluxe Live ($119). The difference is the Deluxe you have the download the software and the Live is Online. H&R Block you can do all your taxes online for the $49 price. I had to call in to the support desk and they told me I would have to clear and restart my tax return to get the $49 price and download the software. Poor user experience. Next year I'll just go with HR Block like I have for all the other years.
Date published: 2022-04-17
Rated 3 out of 5 by from To expensive We do all the work and have to pay so much. And if you need help you have to pay. I us to tell people about turbo tax but I don't anymore.
Date published: 2022-04-17
Rated 1 out of 5 by from overcharging Your free tax software appears to never be free. Even with a deluxe purchase there always seems to be a charge for something. That's crap. Even helping my Uncle with the simple tax return of $30,000 income, fees upon fees upon fees. That's stupid
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Quick, easy, and you can back up and edit as necessary to ensure everything is RIGHT for the IRS
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax cost Ours was a simple return. I was disappointed we had to pay so much.
Date published: 2022-04-17
Rated 5 out of 5 by from Stress Free & Fast Thank you, TurboTax for years of helping with our taxes and improving year over year.
Date published: 2022-04-17
Rated 5 out of 5 by from Live Help is AWESOME!!! I desperately needed help with our Arizona taxes. I worked with Betty on Live Help and she was so professional and knowledgeable and we were able to get them done!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Works great and easy to use I like the way turbotax asks questions and checks for issues and helps you figure them out. Also like the way they present payment options - very easy to understand.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 6300