TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by
Steve47mary from
Have to start over if you select the wrong product
We needed the self-employed version last year. That no longer applies. However, I completing my return thinking I could remove the self-employed upgrade that I no longer needed. I then discovered that I would have to delete and start the whole thing over to avoid the self-employed upgraded/upcharge. The price difference was not worth the time and effort. I felt making it difficult to transfer my data to the other package should have been available.
Date published: 2022-04-17
Rated 5 out of 5 by
Dunk123 from
Easy to use Turbo Tax
Easy to use and will be using this system once again next year
Date published: 2022-04-17
Rated 3 out of 5 by
ErinD45 from
Pricing Needs To Be More Clear
Overall I like the software. What needs to be improved is the pricing and how it is communicated. I thought I was signing up for the Deluxe ($49), however it signed me up for the Deluxe Live ($119). The difference is the Deluxe you have the download the software and the Live is Online. H&R Block you can do all your taxes online for the $49 price. I had to call in to the support desk and they told me I would have to clear and restart my tax return to get the $49 price and download the software. Poor user experience. Next year I'll just go with HR Block like I have for all the other years.
Date published: 2022-04-17
Rated 3 out of 5 by
Berren11 from
To expensive
We do all the work and have to pay so much. And if you need help you have to pay. I us to tell people about turbo tax but I don't anymore.
Date published: 2022-04-17
Rated 1 out of 5 by
Kip1109 from
overcharging
Your free tax software appears to never be free. Even with a deluxe purchase there always seems to be a charge for something. That's crap. Even helping my Uncle with the simple tax return of $30,000 income, fees upon fees upon fees. That's stupid
Date published: 2022-04-17
Rated 5 out of 5 by
LL1947 from
Turbo Tax is Awesome!
Quick, easy, and you can back up and edit as necessary to ensure everything is RIGHT for the IRS
Date published: 2022-04-17
Rated 4 out of 5 by
nanthony57 from
Turbo Tax cost
Ours was a simple return. I was disappointed we had to pay so much.
Date published: 2022-04-17
Rated 5 out of 5 by
Madmarici from
Stress Free & Fast
Thank you, TurboTax for years of helping with our taxes and improving year over year.
Date published: 2022-04-17
Rated 5 out of 5 by
Rob50bie from
Live Help is AWESOME!!!
I desperately needed help with our Arizona taxes. I worked with Betty on Live Help and she was so professional and knowledgeable and we were able to get them done!!!
Date published: 2022-04-17
Rated 5 out of 5 by
Majrdad12345 from
Works great and easy to use
I like the way turbotax asks questions and checks for issues and helps you figure them out. Also like the way they present payment options - very easy to understand.
All TurboTax® Offerings Reviews - Page 6300
Date published: 2022-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Steve47mary from
Have to start over if you select the wrong product
We needed the self-employed version last year. That no longer applies. However, I completing my return thinking I could remove the self-employed upgrade that I no longer needed. I then discovered that I would have to delete and start the whole thing over to avoid the self-employed upgraded/upcharge. The price difference was not worth the time and effort. I felt making it difficult to transfer my data to the other package should have been available.
Date published: 2022-04-17
Rated 5 out of 5 by
Dunk123 from
Easy to use Turbo Tax
Easy to use and will be using this system once again next year
Date published: 2022-04-17
Rated 3 out of 5 by
ErinD45 from
Pricing Needs To Be More Clear
Overall I like the software. What needs to be improved is the pricing and how it is communicated. I thought I was signing up for the Deluxe ($49), however it signed me up for the Deluxe Live ($119). The difference is the Deluxe you have the download the software and the Live is Online. H&R Block you can do all your taxes online for the $49 price. I had to call in to the support desk and they told me I would have to clear and restart my tax return to get the $49 price and download the software. Poor user experience. Next year I'll just go with HR Block like I have for all the other years.
Date published: 2022-04-17
Rated 3 out of 5 by
Berren11 from
To expensive
We do all the work and have to pay so much. And if you need help you have to pay. I us to tell people about turbo tax but I don't anymore.
Date published: 2022-04-17
Rated 1 out of 5 by
Kip1109 from
overcharging
Your free tax software appears to never be free. Even with a deluxe purchase there always seems to be a charge for something. That's crap. Even helping my Uncle with the simple tax return of $30,000 income, fees upon fees upon fees. That's stupid
Date published: 2022-04-17
Rated 5 out of 5 by
LL1947 from
Turbo Tax is Awesome!
Quick, easy, and you can back up and edit as necessary to ensure everything is RIGHT for the IRS
Date published: 2022-04-17
Rated 4 out of 5 by
nanthony57 from
Turbo Tax cost
Ours was a simple return. I was disappointed we had to pay so much.
Date published: 2022-04-17
Rated 5 out of 5 by
Madmarici from
Stress Free & Fast
Thank you, TurboTax for years of helping with our taxes and improving year over year.
Date published: 2022-04-17
Rated 5 out of 5 by
Rob50bie from
Live Help is AWESOME!!!
I desperately needed help with our Arizona taxes. I worked with Betty on Live Help and she was so professional and knowledgeable and we were able to get them done!!!
Date published: 2022-04-17
Rated 5 out of 5 by
Majrdad12345 from
Works great and easy to use
I like the way turbotax asks questions and checks for issues and helps you figure them out. Also like the way they present payment options - very easy to understand.
All TurboTax® Offerings Reviews - Page 6300
Date published: 2022-04-17