TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from They should name I turbo tax almost iive My experience with turbo tax live was they made the phone call two days early so I missed it. But my expert Mohammad was pretty fair I believe and got me the most out of our situation the only thing I didn't like was it took a full day to get an answer but overall a good experience!
Date published: 2021-02-24
Rated 4 out of 5 by from Very good program I have used Turbo tax and it's original form for over 30 years and always find it to be accurate, fast and easy
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax Rocks I am technology impaired but made it through the process!
Date published: 2021-02-24
Rated 3 out of 5 by from Almost Perfect Very easy to use and input all tax information. My only drawback is that it does not accommodate number values below 0. If you're filing documents pertaining to stocks, bonds, etc., then Turbo Tax will consider entering a value of below 0 as incorrect and force you to fix it when the inputted value is correct. If TurboTax fixes this anomaly in their program to accommodate values below 0, then I'll gladly revise my review
Date published: 2021-02-24
Rated 2 out of 5 by from Usually a 4.5 but not for 2020 I have used Turbo Tax for year with little to no issues. Each year, the upgrade ads get more annoying. This year it said I had a K1 and would not let me delete the form, several times it would get stuck in a loop and make me go back through the same section, it duplicated my 1098s, so I had to delete the duplicates. At one point it says that I deferred some of my SS Tax(which is not true) and will receive a W-2c when this is paid back. During the final state check, it said my employer ID number on my W-2 needed to be 14 characters without hyphens, which it was, but it would not let me e-file the state due to this glitch, but it was fine with it on the federal e-file. My last problem is that you cannot get program help. You can purchase Tax help, but I looked everywhere for a program help resource. I tried two different browsers and had the same glitches throughout the program. Worst year ever!
Date published: 2021-02-24
Rated 4 out of 5 by from Turbotax is pretty good. I would have liked to talk to an expert, but I couldn't figure out how.
Date published: 2021-02-24
Rated 5 out of 5 by from Easier Than Expected I have been using turbotax for 9 years now. This is the first year that i used the downloadable version instead of the website and i was very pleasantly surprised with how easy it kept everything. Although the formatting is slightly different from the website, it worked great on my Mac and there was nothing that left me confused even with the crazy year that 2020 was for taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is awesome but it's not free. I've been using Turbo Tax for 16 years. It has been an easy, pleasant and non scary online tax provider for me.
Date published: 2021-02-24
Rated 5 out of 5 by from 10/10 Recommend Turbo tax was easy to use and when I did have an issue, customer service (Frank) was screen sharing with me and walked me through my issues!! 10/10 Recommend! Frank was awesome!
Date published: 2021-02-24
Rated 5 out of 5 by from Fast and Easy With the $40 option, not only was it efficient and detailed but it made sure i understood every part of what i was submitting.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 625
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from They should name I turbo tax almost iive My experience with turbo tax live was they made the phone call two days early so I missed it. But my expert Mohammad was pretty fair I believe and got me the most out of our situation the only thing I didn't like was it took a full day to get an answer but overall a good experience!
Date published: 2021-02-24
Rated 4 out of 5 by from Very good program I have used Turbo tax and it's original form for over 30 years and always find it to be accurate, fast and easy
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax Rocks I am technology impaired but made it through the process!
Date published: 2021-02-24
Rated 3 out of 5 by from Almost Perfect Very easy to use and input all tax information. My only drawback is that it does not accommodate number values below 0. If you're filing documents pertaining to stocks, bonds, etc., then Turbo Tax will consider entering a value of below 0 as incorrect and force you to fix it when the inputted value is correct. If TurboTax fixes this anomaly in their program to accommodate values below 0, then I'll gladly revise my review
Date published: 2021-02-24
Rated 2 out of 5 by from Usually a 4.5 but not for 2020 I have used Turbo Tax for year with little to no issues. Each year, the upgrade ads get more annoying. This year it said I had a K1 and would not let me delete the form, several times it would get stuck in a loop and make me go back through the same section, it duplicated my 1098s, so I had to delete the duplicates. At one point it says that I deferred some of my SS Tax(which is not true) and will receive a W-2c when this is paid back. During the final state check, it said my employer ID number on my W-2 needed to be 14 characters without hyphens, which it was, but it would not let me e-file the state due to this glitch, but it was fine with it on the federal e-file. My last problem is that you cannot get program help. You can purchase Tax help, but I looked everywhere for a program help resource. I tried two different browsers and had the same glitches throughout the program. Worst year ever!
Date published: 2021-02-24
Rated 4 out of 5 by from Turbotax is pretty good. I would have liked to talk to an expert, but I couldn't figure out how.
Date published: 2021-02-24
Rated 5 out of 5 by from Easier Than Expected I have been using turbotax for 9 years now. This is the first year that i used the downloadable version instead of the website and i was very pleasantly surprised with how easy it kept everything. Although the formatting is slightly different from the website, it worked great on my Mac and there was nothing that left me confused even with the crazy year that 2020 was for taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is awesome but it's not free. I've been using Turbo Tax for 16 years. It has been an easy, pleasant and non scary online tax provider for me.
Date published: 2021-02-24
Rated 5 out of 5 by from 10/10 Recommend Turbo tax was easy to use and when I did have an issue, customer service (Frank) was screen sharing with me and walked me through my issues!! 10/10 Recommend! Frank was awesome!
Date published: 2021-02-24
Rated 5 out of 5 by from Fast and Easy With the $40 option, not only was it efficient and detailed but it made sure i understood every part of what i was submitting.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 625