TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbotax makes it easy Filing was made with ease. I did have questions on printing only 1 of 2 state taxes and could not figure how to do it. I called the help line and the person was so helpful. She made it so simple. Thank you so much.
Date published: 2021-03-23
Rated 1 out of 5 by from Aweful. Rather use a stone tablet I had so much problems with their software this year. It was my first time using the online version and it seems more like a virus than tax software. I ended up spending $160 dollars on a simple standard deduction return and spend countless of hours with support. Honestly I think it would have been cheaper and easier using the windows version and I would probably be fine next year with it; however, I hate intuit soooo bad now, that I rather use a paper form from the library than use their software ever again.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbotax AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING
Date published: 2021-03-23
Rated 4 out of 5 by from Makes taxes much easier Interview process works well, while giving the option to work on what I want to. I had an issue entering data for a 1099-S for an investment property. TurboTax assumes a 1099-S is for the sale of your home.
Date published: 2021-03-23
Rated 2 out of 5 by from Turbo Tax changes software each year It was difficult to find some areas of reporting income, such as SS.
Date published: 2021-03-23
Rated 5 out of 5 by from I <3 Turbo Tax I have used Turbo Tax for 6+ years now and every year it keeps getting better and better and VERY user friendly. I love that Turbo Tax provides information and help with the filing process. I will continue to use Turbo Tax and have always recommended it to friends and family.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is Awesome!!! I had the pleasure of working with Theresa. She was amazing and extremely patient with me. She went over my entire tax return and helped me to fix any minor mistakes. She was easy to talk to and made my doing taxes online effortless. Hopefully I’ll be lucky enough to get her next year!!!
Date published: 2021-03-23
Rated 5 out of 5 by from Thanks for returning my call Experts were very helpful and was able to take genuine time to guide me through the process.
Date published: 2021-03-23
Rated 5 out of 5 by from Great service Spoke with a representative and she was very engaged
Date published: 2021-03-23
Rated 5 out of 5 by from free and easy Second year filing on my own. Didn't have any issues.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 6238
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax makes it easy Filing was made with ease. I did have questions on printing only 1 of 2 state taxes and could not figure how to do it. I called the help line and the person was so helpful. She made it so simple. Thank you so much.
Date published: 2021-03-23
Rated 1 out of 5 by from Aweful. Rather use a stone tablet I had so much problems with their software this year. It was my first time using the online version and it seems more like a virus than tax software. I ended up spending $160 dollars on a simple standard deduction return and spend countless of hours with support. Honestly I think it would have been cheaper and easier using the windows version and I would probably be fine next year with it; however, I hate intuit soooo bad now, that I rather use a paper form from the library than use their software ever again.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbotax AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING AMAZINING
Date published: 2021-03-23
Rated 4 out of 5 by from Makes taxes much easier Interview process works well, while giving the option to work on what I want to. I had an issue entering data for a 1099-S for an investment property. TurboTax assumes a 1099-S is for the sale of your home.
Date published: 2021-03-23
Rated 2 out of 5 by from Turbo Tax changes software each year It was difficult to find some areas of reporting income, such as SS.
Date published: 2021-03-23
Rated 5 out of 5 by from I <3 Turbo Tax I have used Turbo Tax for 6+ years now and every year it keeps getting better and better and VERY user friendly. I love that Turbo Tax provides information and help with the filing process. I will continue to use Turbo Tax and have always recommended it to friends and family.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is Awesome!!! I had the pleasure of working with Theresa. She was amazing and extremely patient with me. She went over my entire tax return and helped me to fix any minor mistakes. She was easy to talk to and made my doing taxes online effortless. Hopefully I’ll be lucky enough to get her next year!!!
Date published: 2021-03-23
Rated 5 out of 5 by from Thanks for returning my call Experts were very helpful and was able to take genuine time to guide me through the process.
Date published: 2021-03-23
Rated 5 out of 5 by from Great service Spoke with a representative and she was very engaged
Date published: 2021-03-23
Rated 5 out of 5 by from free and easy Second year filing on my own. Didn't have any issues.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 6238