TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax covers Federal and State with ease. Turbo Tax has all the tools I need. I've used Tax Prep professionals in the past, but Turbo Tax is easy and works well for me now.
Date published: 2021-04-11
Rated 5 out of 5 by from TURBO TAX IS AWSOME TURBO TAX IS FAST AND EASY. I WOULD RECOMMEND IT TO ALL MY FRIENDS.
Date published: 2021-04-11
Rated 2 out of 5 by from Feel like a Beta tester Just opened TurboTax application on 11 April and discovered ANOTHER update. Makes me wonder WHEN I should file when I see continuous updates/fixes. Filed my taxes a month ago. This happens every year. In the last update before I filed taxes for a family member, there was no blinking cursor when you clicked in a new field or window. So you had to check every time you entered your first character. Probably another bug. Instead of getting better every year, TurboTax is getting worse. Very disappointed. I guess I need to move on to another method.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax agents helped me a lot! I had some struggle with filing tax form. I called agents some times, and finally, they solved all problems. Thanks for your agents!
Date published: 2021-04-11
Rated 5 out of 5 by from Very easy to use Bob was extremely helpful and friendly.He spent time with me and even answered additional questions.
Date published: 2021-04-11
Rated 5 out of 5 by from Great!!! I use Turbo tax every year, have not been disappointed yet.
Date published: 2021-04-11
Rated 4 out of 5 by from TURBO TAX IS GOOD VERY EASY TO NAVIGAT AND USE. very easy to navigate and use
Date published: 2021-04-11
Rated 5 out of 5 by from Will return again and again, great place Charter member of Turbo Tax. Always get the best advice and benefit on my tax return using Turbo Tax.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo tax is great Turbo tax made it very easy for me to do my own taxes from my home
Date published: 2021-04-11
Rated 2 out of 5 by from Unnecessarily Annoying I have been filling my taxes by hand for years. I switched to TurboTax this year because I had stocks, which are very tedious to file by hand. My mom had previously had good experiences with TurboTax, back when they used to sell their software on CDs. I found that the questions they asked did not match the descriptions I'm used to finding in the paper files and it was hard to know if I was selecting the right answer. The help boxes were almost never helpful. Plus, every few pages TurboTax was trying to sell me something extra and I was extremely surprised to learn my state return was not included in the price. TurboTax, needs to be more transparent about their pricing and stop continually asking you to buy more. I don't appreciate getting advertisements on my paid products. Probably going to do by hand again next year.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 6237
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax covers Federal and State with ease. Turbo Tax has all the tools I need. I've used Tax Prep professionals in the past, but Turbo Tax is easy and works well for me now.
Date published: 2021-04-11
Rated 5 out of 5 by from TURBO TAX IS AWSOME TURBO TAX IS FAST AND EASY. I WOULD RECOMMEND IT TO ALL MY FRIENDS.
Date published: 2021-04-11
Rated 2 out of 5 by from Feel like a Beta tester Just opened TurboTax application on 11 April and discovered ANOTHER update. Makes me wonder WHEN I should file when I see continuous updates/fixes. Filed my taxes a month ago. This happens every year. In the last update before I filed taxes for a family member, there was no blinking cursor when you clicked in a new field or window. So you had to check every time you entered your first character. Probably another bug. Instead of getting better every year, TurboTax is getting worse. Very disappointed. I guess I need to move on to another method.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax agents helped me a lot! I had some struggle with filing tax form. I called agents some times, and finally, they solved all problems. Thanks for your agents!
Date published: 2021-04-11
Rated 5 out of 5 by from Very easy to use Bob was extremely helpful and friendly.He spent time with me and even answered additional questions.
Date published: 2021-04-11
Rated 5 out of 5 by from Great!!! I use Turbo tax every year, have not been disappointed yet.
Date published: 2021-04-11
Rated 4 out of 5 by from TURBO TAX IS GOOD VERY EASY TO NAVIGAT AND USE. very easy to navigate and use
Date published: 2021-04-11
Rated 5 out of 5 by from Will return again and again, great place Charter member of Turbo Tax. Always get the best advice and benefit on my tax return using Turbo Tax.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo tax is great Turbo tax made it very easy for me to do my own taxes from my home
Date published: 2021-04-11
Rated 2 out of 5 by from Unnecessarily Annoying I have been filling my taxes by hand for years. I switched to TurboTax this year because I had stocks, which are very tedious to file by hand. My mom had previously had good experiences with TurboTax, back when they used to sell their software on CDs. I found that the questions they asked did not match the descriptions I'm used to finding in the paper files and it was hard to know if I was selecting the right answer. The help boxes were almost never helpful. Plus, every few pages TurboTax was trying to sell me something extra and I was extremely surprised to learn my state return was not included in the price. TurboTax, needs to be more transparent about their pricing and stop continually asking you to buy more. I don't appreciate getting advertisements on my paid products. Probably going to do by hand again next year.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 6237