TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Super easy and awesome! First time using it and it was super easy. I was skeptical but worth it.
Date published: 2022-02-27
Rated 4 out of 5 by from Still some bugs for 2021 Mostly everything went fine entering the data. However, an error kept appearing for a Form 8812 for Child Tax Credit. I did not need that form because I am single with no children. I deleted the form, but at each review it reappeared. Also, instead of charging me $20 for e-filing my state return, it wanted to charge me $45. So I just filled my return by mail.
Date published: 2022-02-27
Rated 4 out of 5 by from very complete. Robot has all the latest info It helps me stay on top of the latest tax codes and deductions
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is awesome! Very easy to navigate! Thank you Turbo Tax. I will use this again.
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME I LOVE TURBO TAX, EASY AND FAST, I WILL ALWAYS FILED MY TAX WITH TURBO TAX
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax makes it easy to file and helps with any questions I may have.
Date published: 2022-02-27
Rated 3 out of 5 by from Great for filing but review of return lacking This is great if you are doing a simple tax return. Paying for someone to review felt like a waste of money. I was hoping they could compare my documents and make sure it was all in there. They shared their screen and just looked through a few pages that I clicked on for them. I felt like it was not useful at all.
Date published: 2022-02-27
Rated 3 out of 5 by from Great when it all works together! I use TurboTax because it snaps in with my use of QuickBooks Self-Employed. When it all work properly, the data from QBSE is ported over into TurboTax automatically and you are already well on your way. This year, it did not bring over my business assets with a value over $200 into TurboTax and I had to manually enter. Otherwise, everything pretty much worked the way it was supposed to. I am rating 3 stars as Intuit has had some big misses for me in the last several months that needed to be resolved faster and with a greater sense of urgency.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax makes it easy!! I have been useing Turbo Tax for a few years now. Their directions and explanations are clear and accurate.
Date published: 2022-02-27
Rated 3 out of 5 by from Good Product, Bad Service (and 2+ Year Known Bugs) I had a good experience with the actual process of preparing my LLC/partnership taxes, but when trying to e-file, I found myself in a loop of needing to enter info re: partnership representative only to have to delete it out... over and over again. I wasted 1+ hr on the phone with rep that was not savvy with the product AT ALL, and struggled to even understand what the error was informing (I was more knowledgeable because I got this same error last year). After wasting my time, I hung up and spent 5 mins online and found a loophole / hacky solution... and also learned that this is a glitch thats been known for over 2 years! Blows my mind to think about how much time has been wasted by how many different people on something that should be an easy fix on the development side. So yea, the product is pretty good as far as data entry and getting your info input in order to file... but this glitch and the uselessness of the customer service reps is really unfortunate, and makes me think whether its worth the ever-increasing price for the software.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6237
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super easy and awesome! First time using it and it was super easy. I was skeptical but worth it.
Date published: 2022-02-27
Rated 4 out of 5 by from Still some bugs for 2021 Mostly everything went fine entering the data. However, an error kept appearing for a Form 8812 for Child Tax Credit. I did not need that form because I am single with no children. I deleted the form, but at each review it reappeared. Also, instead of charging me $20 for e-filing my state return, it wanted to charge me $45. So I just filled my return by mail.
Date published: 2022-02-27
Rated 4 out of 5 by from very complete. Robot has all the latest info It helps me stay on top of the latest tax codes and deductions
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is awesome! Very easy to navigate! Thank you Turbo Tax. I will use this again.
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME I LOVE TURBO TAX, EASY AND FAST, I WILL ALWAYS FILED MY TAX WITH TURBO TAX
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax makes it easy to file and helps with any questions I may have.
Date published: 2022-02-27
Rated 3 out of 5 by from Great for filing but review of return lacking This is great if you are doing a simple tax return. Paying for someone to review felt like a waste of money. I was hoping they could compare my documents and make sure it was all in there. They shared their screen and just looked through a few pages that I clicked on for them. I felt like it was not useful at all.
Date published: 2022-02-27
Rated 3 out of 5 by from Great when it all works together! I use TurboTax because it snaps in with my use of QuickBooks Self-Employed. When it all work properly, the data from QBSE is ported over into TurboTax automatically and you are already well on your way. This year, it did not bring over my business assets with a value over $200 into TurboTax and I had to manually enter. Otherwise, everything pretty much worked the way it was supposed to. I am rating 3 stars as Intuit has had some big misses for me in the last several months that needed to be resolved faster and with a greater sense of urgency.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax makes it easy!! I have been useing Turbo Tax for a few years now. Their directions and explanations are clear and accurate.
Date published: 2022-02-27
Rated 3 out of 5 by from Good Product, Bad Service (and 2+ Year Known Bugs) I had a good experience with the actual process of preparing my LLC/partnership taxes, but when trying to e-file, I found myself in a loop of needing to enter info re: partnership representative only to have to delete it out... over and over again. I wasted 1+ hr on the phone with rep that was not savvy with the product AT ALL, and struggled to even understand what the error was informing (I was more knowledgeable because I got this same error last year). After wasting my time, I hung up and spent 5 mins online and found a loophole / hacky solution... and also learned that this is a glitch thats been known for over 2 years! Blows my mind to think about how much time has been wasted by how many different people on something that should be an easy fix on the development side. So yea, the product is pretty good as far as data entry and getting your info input in order to file... but this glitch and the uselessness of the customer service reps is really unfortunate, and makes me think whether its worth the ever-increasing price for the software.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6237