TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Student
Rated 3 out of 5 by from Why are the same details wrong every year? Success if often in the details, as is failure. During over four decades of owning and operating retail and wholesale businesses, I consistently taught my employees to highly value the feedback from dissatisfied customers, because you can learn so much from those who care enough to help you improve! I offer these comments with that purpose in mind. I have used TurboTax for LLC tax filings for several years, and find that the majority of the details are covered well; thank you. I am frustrated, though, that the same details entered during the interview portions are repeatedly not properly populated on some of the forms, and that the same incorrect forms pop up as obstacles to completing the e-file process repeatedly. What is the purpose of not learning from mistakes? This frustration and wasting of my time has lead me to use a different service for my personal returns, (unfortunately they do not offer LLC service). Customers have to be very loyal to stay with that level of service. INTUIT has selected and trained some exceptional customer service/ troubleshooting personnel, and THE EXCELLENT SERVICE AND THE DEMEANOR OF YOUR CUSTOMER SERVICE PERSONNEL STAND OUT, head and shoulders above your software troubleshooting,rewriting and product improvement methodologies. THANK YOU !!!
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo tax is easy to use Easy to use and fair pricing. Recommend to everyone
Date published: 2021-03-16
Rated 4 out of 5 by from One unanswered question I agreed to the $45 protection plan; but at the end, I was charged $85. It was posted that if I filed before 3/28 I could file for $0. Why am I paying the $40?
Date published: 2021-03-16
Rated 1 out of 5 by from Online purchases are terrible. I spent 2 hours trying to download the State tax form without success. You can't buy it separately on the website, and the purchase box doesn't work, so I'm out of luck. Note they have a link to purchase and that doesn't work, either. I expected more - these are simple things that should work perfectly.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy and quick It was quick and easy to file my taxes. I went with the free version because I like money in my pocket. Next year, I may consider upgrading.
Date published: 2021-03-16
Rated 5 out of 5 by from easy awesome to follow and very helpful. I used it before about three years ago, and now I am happy to use it again.
Date published: 2021-03-16
Rated 5 out of 5 by from Great Experience I had to contact a tax expert three times. All three times the wait wasn't horrible and the experts were great. TT cover every issue I was concerned about.
Date published: 2021-03-16
Rated 5 out of 5 by from awesome it was great. I like turbo tax it is very affective.
Date published: 2021-03-16
Rated 5 out of 5 by from easy and great every year love the ease of use, proven accuracy and dependable results
Date published: 2021-03-16
Rated 5 out of 5 by from Fast and Easy Even though I used the free method, it was super easy and fast, if I didn't understand something it explaned to me what it was and why it was happening. I filed while at work when it was busy!! I will defently be using Turbo again!!
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6226
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Why are the same details wrong every year? Success if often in the details, as is failure. During over four decades of owning and operating retail and wholesale businesses, I consistently taught my employees to highly value the feedback from dissatisfied customers, because you can learn so much from those who care enough to help you improve! I offer these comments with that purpose in mind. I have used TurboTax for LLC tax filings for several years, and find that the majority of the details are covered well; thank you. I am frustrated, though, that the same details entered during the interview portions are repeatedly not properly populated on some of the forms, and that the same incorrect forms pop up as obstacles to completing the e-file process repeatedly. What is the purpose of not learning from mistakes? This frustration and wasting of my time has lead me to use a different service for my personal returns, (unfortunately they do not offer LLC service). Customers have to be very loyal to stay with that level of service. INTUIT has selected and trained some exceptional customer service/ troubleshooting personnel, and THE EXCELLENT SERVICE AND THE DEMEANOR OF YOUR CUSTOMER SERVICE PERSONNEL STAND OUT, head and shoulders above your software troubleshooting,rewriting and product improvement methodologies. THANK YOU !!!
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo tax is easy to use Easy to use and fair pricing. Recommend to everyone
Date published: 2021-03-16
Rated 4 out of 5 by from One unanswered question I agreed to the $45 protection plan; but at the end, I was charged $85. It was posted that if I filed before 3/28 I could file for $0. Why am I paying the $40?
Date published: 2021-03-16
Rated 1 out of 5 by from Online purchases are terrible. I spent 2 hours trying to download the State tax form without success. You can't buy it separately on the website, and the purchase box doesn't work, so I'm out of luck. Note they have a link to purchase and that doesn't work, either. I expected more - these are simple things that should work perfectly.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy and quick It was quick and easy to file my taxes. I went with the free version because I like money in my pocket. Next year, I may consider upgrading.
Date published: 2021-03-16
Rated 5 out of 5 by from easy awesome to follow and very helpful. I used it before about three years ago, and now I am happy to use it again.
Date published: 2021-03-16
Rated 5 out of 5 by from Great Experience I had to contact a tax expert three times. All three times the wait wasn't horrible and the experts were great. TT cover every issue I was concerned about.
Date published: 2021-03-16
Rated 5 out of 5 by from awesome it was great. I like turbo tax it is very affective.
Date published: 2021-03-16
Rated 5 out of 5 by from easy and great every year love the ease of use, proven accuracy and dependable results
Date published: 2021-03-16
Rated 5 out of 5 by from Fast and Easy Even though I used the free method, it was super easy and fast, if I didn't understand something it explaned to me what it was and why it was happening. I filed while at work when it was busy!! I will defently be using Turbo again!!
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6226