TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax really helps shorten the misery. I wish there was a little more explanation sometimes. Often I didn't understand why TurboTax was doing what it was doing. It's kind of hard to give an example, but maybe a little more explanation sometimes would be helpful. On the 19099-R form entry section, you talk about an RMD but you don't help us calculate it. I realize that can be looked up online, but if TurboTax did it, it would be helpful.
Date published: 2021-03-22
Rated 3 out of 5 by from i had an itune's account what happen to it After all is done there are a lot of hidden fees that I didn't encounter last year.
Date published: 2021-03-22
Rated 5 out of 5 by from Good Software for Taxes I like using the software since it's a step by step guide to getting all the information in the right places. There are some aspects where I think the logic is confusing. I like to print the return to review it before getting to the section that ask you to E-file the return. However, when printing at this stage, the bank information for direct deposit or payment from last year is missing and the return assumes everything its mailed. After entering all of that information in "forms", I noticed that all of this information is asked for latter in the process. I think that's backwards. When the step is to E-file, all the information should be on the return so it's ready to print and file. I have been using Turbo Tax for ten years and this confuses me every year.
Date published: 2021-03-22
Rated 5 out of 5 by from Great service Great overall experience in filing our difficult taxes from last year
Date published: 2021-03-22
Rated 3 out of 5 by from better be free hope this is free the site wouldn't allow the left hand 'free' box
Date published: 2021-03-22
Rated 5 out of 5 by from You guys Rock Always use Turbo Tax because it’s easy to navigate
Date published: 2021-03-22
Rated 5 out of 5 by from very awsome very simple and helpfull no doubt i will used them next year and recommend it
Date published: 2021-03-22
Rated 5 out of 5 by from yes i was great easy to navigate and quick to upload everything also
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo Tax rocks Turbo Tax is quick and easy. !!! If you have questions its easy to get the answers.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo Tax simplifies doing taxes accurately. Once again Turbo Tax has made filing our taxes a breeze. We had to contact a Turbo Tax Live Expert to help clear up a duplication glitch. They were very helpful & professional throughout the whole procedure. Would recommend Turbo Tax to anyone who is currently filing their taxes independently.
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 6192
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax really helps shorten the misery. I wish there was a little more explanation sometimes. Often I didn't understand why TurboTax was doing what it was doing. It's kind of hard to give an example, but maybe a little more explanation sometimes would be helpful. On the 19099-R form entry section, you talk about an RMD but you don't help us calculate it. I realize that can be looked up online, but if TurboTax did it, it would be helpful.
Date published: 2021-03-22
Rated 3 out of 5 by from i had an itune's account what happen to it After all is done there are a lot of hidden fees that I didn't encounter last year.
Date published: 2021-03-22
Rated 5 out of 5 by from Good Software for Taxes I like using the software since it's a step by step guide to getting all the information in the right places. There are some aspects where I think the logic is confusing. I like to print the return to review it before getting to the section that ask you to E-file the return. However, when printing at this stage, the bank information for direct deposit or payment from last year is missing and the return assumes everything its mailed. After entering all of that information in "forms", I noticed that all of this information is asked for latter in the process. I think that's backwards. When the step is to E-file, all the information should be on the return so it's ready to print and file. I have been using Turbo Tax for ten years and this confuses me every year.
Date published: 2021-03-22
Rated 5 out of 5 by from Great service Great overall experience in filing our difficult taxes from last year
Date published: 2021-03-22
Rated 3 out of 5 by from better be free hope this is free the site wouldn't allow the left hand 'free' box
Date published: 2021-03-22
Rated 5 out of 5 by from You guys Rock Always use Turbo Tax because it’s easy to navigate
Date published: 2021-03-22
Rated 5 out of 5 by from very awsome very simple and helpfull no doubt i will used them next year and recommend it
Date published: 2021-03-22
Rated 5 out of 5 by from yes i was great easy to navigate and quick to upload everything also
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo Tax rocks Turbo Tax is quick and easy. !!! If you have questions its easy to get the answers.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo Tax simplifies doing taxes accurately. Once again Turbo Tax has made filing our taxes a breeze. We had to contact a Turbo Tax Live Expert to help clear up a duplication glitch. They were very helpful & professional throughout the whole procedure. Would recommend Turbo Tax to anyone who is currently filing their taxes independently.
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 6192